Administrator for IBM iSeries as a TMS. Application Administration for major software systems in use, including Omnitracs, EFS, Orbcomm, TracKing, etc. Project Management for EDI Integration Projects. Developing Standard Operating Procedures, guides, and references. Heavy utilization of Microsoft PowerAutomate suite to streamline and maximize effectiveness of various complex operational processes. Use of SQL/Sequel Viewpoint to design queries and scripts to meet operational needs. Data systems integration utilizing all of the above, to provide tailored solutions to Operations/Customer Service stated goals. Effective 7/22 I have one direct report employee.

Administrator for IBM iSeries as a TMS. Application Administration for major software systems in use, including Omnitracs, EFS, Orbcomm, TracKing, etc. Project Management for EDI Integration Projects. Developing Standard Operating Procedures, guides, and references. Heavy utilization of Microsoft PowerAutomate suite to streamline and maximize effectiveness of various complex operational processes. Use of SQL/Sequel Viewpoint to design queries and scripts to meet operational needs. Data systems integration utilizing all of the above, to provide tailored solutions to Operations/Customer Service stated goals.

Providing direct supervision of approximately fifty direct reports and another corps of indirect reports. Dynamically adjusting routing and scheduling as per customer and business needs. Liaising with numerous account representatives and vendor liaisons to resolve customer servicing issues and develop world-class service. The constant measuring, monitoring, and management of a number of different KPI’s, scorecards, and dispute files. Project management for ATM fleet upgrades, software conversions, processor changes, CIT vendor conversions, and FI acquisition conversions. The creation, implementation, and maintenance of a comprehensive ATM procedure manual for our technicians - including drafting of instruction sets in collaboration with ATM customers to ensure proper balancing and accounting. Loss prevention and risk management in CIT Operations through the adherence to company policy and procedures, observable best-practices for risk management in CIT operations, and accountability for deviations from company policy or best-practices through employee counseling and disciplinary actions. Detailed analytical review of ATM balancing and accounting to mitigate losses and TLS. Responsibility for crew and driver safety, including review of vehicle audio/video recordings to observe driving habits and behaviors, and ensure compliance with applicable laws and policies. Employee counseling and disciplinary actions related to driving habits and behaviors, with the objective of behavior modification in interests of enhanced safety of our crews and the general public. The inspection and the oversight of maintenance of aforementioned camera and recording equipment. Investigation of any vehicle accidents, TLS or losses, and debriefing my superiors on these occurrences. Training and development of my subordinates and direct reports - either directly or through established training schema.

Temporarily assumed the role of Branch Manager for Loomis US, Wichita during a vacancy in management. Overcame critical staffing shortages, operational deficiencies, service failures, and executed a restructuring of our services. Successfully reestablished our operations for the return of Branch Management.

Freight tracking for multiple national-level accounts, primarily focused on temperature-controlled freight. Coordinating in-transit relays and drop-hook relays at drop yard locations. Limited area planning functions. Actively maintaining efficiency of operations in planning and routing. Maintaining and auditing of DOT HOS, and reporting any issues or violations to the Safety Coordinator. Assisting drivers, contractors, and owner/operators maximize DOT HOS through the maximum utilization of E-Logs. Route and fuel routing planning. Maintaining data integrity via auditing records and data entry by other departments. Managing company drivers, contractors, and owner/operators, including planning, disciplinary actions, and resolving grievances or complaints in the interests of retention. Handling customer service functions, resolving customer inquiries and complaints. Building positive and professional relationships with customers, vendors, and other carriers during operations. Appointment scheduling and rescheduling. Order Entry. Handling OS&D, freight claims, first-line safety, and processing required paperwork. Liaising with other departments to maintain data integrity, obtain records, coordinate shop services, and resolve OTR breakdown issues. Troubleshooting logistics issues within a fleet of approximately 600 trucks. Active participant in a driver/contractor/owner-operator centric company through our own "DOORS" training program. Experienced in TMW AS400, Omnitracs, ORBComm/Reefertrack, Microsoft Office (Word, Outlook, Excel), and the On-Guard Collision Mitigation System.

Installation and uninstallation of ATM, Recylcer, and SafePoint sites, managing electronic journal collections, establishing proper balancing procedures, maintaining adequate supply levels, performing audits, random site inspections; maintaining accurate alarm system information. Coordinating emergency orders and services within the abilities of the operation. First-line maintenance. Complete and maintaining scheduling/routing on daily basis. Providing oversight and coordination of route and dispatch functions. Ensuring the safety of employees, vehicles, facilities, security of cargo, and terminal through training, monitoring, and enforcement of policies and procedures. Investigate accidents and process required paperwork. Develop and maintain customer service capabilities amongst all operations staff. Responding to customer inquiries and/or complaints. Coordinating with other branches, departments, district and corporate staff, other carriers, and vendors to accomplish goals. Maintaining effectiveness and efficiency of operational functions. Short and long range operational planning to meet branch goals. Responsible for training, counseling, disciplining, and conducting evaluation of driver/guards and other employees under my direction on a daily basis. Directing route operations; including structure and scheduling, establishing procedures, and enforcing policy. Ensuring profitability of the branch, as related to quality and efficiency of operations. Control losses and damages through implementation of effective risk management, training, supervision, and disciplinary measures. Maintaining a high level of observable safety, security, and effectiveness of operating practices, and use of equipment. Provide leadership by example – modeling appropriate behaviors with regular observation/monitoring of route activities and crew needs. Ensuring self-development and development of subordinates through on the job training and other training opportunities.

Responsible for the pick-up and delivery of customer orders of coin, cash, checks, precious metals, and miscellaneous liability in accordance with designated routes across the state of Oklahoma. The service and first-line maintenance of ATM, Recycler, and SafePoint sites. Responsible for technical support and knowledge of all ATM software and hardware serviced in the state of Oklahoma. Maintaining physical security of an armored vehicle in Cash-In-Transit (CIT) operations. Observance of local, state, and federal laws - specifically traffic and DOT regulations. Maintaining the alertness of the crew in relation to the safe operation and security of an armored vehicle in a CIT operation.Accomplishments: Promoted to Management.

Consumer electronics retail sales management, including setting aggressive sales goals for the store and employees, training and developing the sales team to deliver those goals, analytical review of profit-loss reports to monitor and manage controllable expenses and identify opportunities for increased profitability and sales growth. Scheduling, interviewing, and hiring to deliver staffing levels consistent with the needs of the business. Employee terminations for violations of company policy, failure to meet sales goals, or loss prevention concerns. Maintaining an orderly backroom, compliance logs, cycle inventories, physical inventories, and high-value merchandise perpetual inventories. Sales record and receipt audits, loss prevention, and record-keeping.Accomplishments: Promoted to Team Lead within one month of start date. Acting manager of the largest-grossing store in the state for one month, then acting manager of another location for one month to recover the store. I was then promoted to a full-salaried manager and led one of the least-profitable stores in the district to consistently deliver amongst the top-tier of stores, including being the leader in post-paid wireless attach in Q3 2011. Afterwards, promoted to manager of the second-largest grossing store in the state, and occasionally filled in as acting District Manager.