Daniel Welsh Email & Phone Number

Kettering, England, United Kingdom

I enjoy supporting over 250 energetic and enthusiastic colleagues to achieve their goals through the use of technology. This has included the provision of ...­• IT Support. I provide solutions to queries from users regarding hardware, software, peripherals, and networked devices which misbehave from time to time.• Mentoring. As new staff join the IT Support team, I settle them in. I provide new staff with training, guidance, and offer them a sense of purpose within their new role. I am the first port of call for any questions they have and provide them the tools they need to provide excellent support to the staff in the regional offices.• Hardware and Software Support. From building new computers to servicing and repairing workstations when they come back from the field, I enjoy looking providing people with the right tools for the job and keeping those tools in good working order.• Management Reports. I look for patterns. I collate statistical data and collaborate with others to refine business practices. • Security Monitoring. I look for anomalies. I monitor the network for unusual activity and assist management to address underlying issues a timely manner.­• Life-Cycle Management. I proactively manage the life-cycle of hardware and software, including version control, return-to-base and remote updates; and workstation setup, replacement and decommissioning.• Joy. I enjoy what I do and connecting with the people I work with. I feel a sense of achievement when I leave work and bring an optimistic perspective to every morning and every engagement.

Kettering, United Kingdom

While this role started with a simple request to support field-based engineers on laptop issues, I found much pleasure in seeking out new challenges as the role developed over time. These became different avenues to explore and to apply my craft, including ...• IT Support. I provided hardware, application and connectivity support for 300 field-based engineers and 100 office-based staff.• Best Practice. I authored step-by-step guides for the installation and use of applications.• Life-Cycle Management. I coordinated the receipt, setup, and issuance of replacement hardware; managed upgrades and repairs to current equipment; and orchestrated the withdrawal, decommissioning, and disposal of aging and defective hardware.• Vehicle Tracking. I set up, managed required installations, and configured vehicle tracking software for a fleet of 300 vehicles; this included providing appropriate web access and relevant reports to drivers, administrators, and managers in accordance with the business need.• Asset Management. I maintained records of the assignment, dispatch, recall, and current location of all assets within my remit.

Northampton, United Kingdom

In this fast-paced and ever-changing role, I took particular delight in honing my skills in ... • Team Leadership: Lead a team of four professionals to achieve levels of excellence and timeliness that met or exceeded relevant KPI's and SLA's• Training: Assisted new users to become familiar with and internally-developed and third-party applications during their induction and provided first-line support as needed.• Data Validation: Working with product suppliers, I ensured the advertising of the products featured were accurate and fully compliant with legal and internal requirements.• Data Administration: Orchestrated the adding, amending and distribution of updated product information to internal and external clients.• User Guides. Published step-by-step guides for the installation and use of third-party applications.• Purchasing Support: Advised on the selection and purchase of computer equipment that was suitable for purpose, durable, and cost-effective.

Northampton, United Kingdom

Having moved from the United States, I took this role for a fixed period of 12-months. Over time, the role expanded into a culturally rich and professionally enhancing experience I could not have ever planned or anticipated. I particularly enjoyed ...• Team Leadership: I led a team of three data managers with extended management responsibilities over a set of eight trainers.• Data Management: I assisted in the conversion of a marketing database with an 8-table structure into a framework that had a 62-table structure. Following the conversion, I tested and corrected errors found prior to the application roll-out phase.• Data Integrity: I composed and executed a comprehensive testing routine both for the conversion and for subsequent upgrades. • Policy & Procedure Development: I developed a "best practice" guide and published procedures for the use of the new marketing system. • In-House Training: I approved the training materials, trained the trainers, provided advanced training for power users, and provided reporting and support during and subsequent to the rollout to 600 staff across eight offices.• Quality Assurance: I compiled customer surveys and published management reports with the view of improving the quality of the service provided to clients.

Phoenix, Arizona Area

Working for a small close-knit company straight out of school, I learned the importance of hard work, innovation, and pragmatic problem-solving. This involved ...• Customer Services: I provided customer services over the telephone in a contact centre and in person, assisting in both managing expectations and then exceeding them. • Training. I trained staff to achieve a level of excellence while maintaining and improving a high morale within the company and team.• Heath & Safety: I understood MSDS sheets (equivalent of COSHH) and provided direction in the use of chemicals adhering to the guidance found therein.• Stock Level Management: I managed the stock levels and regularly took inventories.• Automation: I supported the introduction of electronic management systems into the business.

Social Sciences

Nvq3, Swedish Massage & Aromatherapy, Pass

Activities and Societies: Aromatherapy & MassageIn addition to developing a grounding in anatomy and physiology, I learned Swedish massage.

General Diploma, Mathematics, Science, & Business Studies, A

Activities and Societies: Debate TeamAccomplished a four-year course of study in three years, graduating in the top seven per cent.