Daniel Lynam Email & Phone Number

Sydney, Nsw, Au

Teaneck, New Jersey, Us

As the Director of Sales leading the Enterprise Automation practice across Australia and New Zealand, I am responsible for leading the overall Enterprise Automation strategy, sales and delivery efforts.Responsibilities- Leading a large-scale team of 250+ professionals across Australia, India, Malaysia and the Philippines, having scaled the team from an initial group of 4 based in Australia over 7 years.- Driving sales and revenue growth, increasing business revenue from USD 1 million to USD 12 million (2023) under my leadership, with a focus on delivering automation and AI-driven solutions.- Spearheading the expansion of Intelligent Process Automation (IPA), Robotic Desktop Automation (RDA), Low Code/No Code platforms such as Power Apps, Intelligent Document Processing (IDP), and advanced AI services like Generative AI (GenAI), LLMs and Image Analysis.- Overseeing the successful delivery of RPA, RDA, and AI projects for key clients across the banking, insurance, retail, superannuation, and government sectors, ensuring client satisfaction and project profitability.Achievements - Revenue Growth: in 2023, delivered overall Enterprise Automation in year revenue from USD 7 million to USD 12 million- Sales Success: Proven track record in sales, including closing a significant 20M AUD multi-year deal with a leading client, contributing to Cognizant's automation and AI services growth in the ANZ region.- Industry Growth: Successfully Expanded the practice into new verticals including Healthcare, Retail, and Media, driving substantial business growth by tailoring automation solutions to the unique needs of each sector.- Thought Leadership: Published in collaboration with a hyper scaler, showcasing the successful migration and automation transformation for CoreLogic using Microsoft Power Automate. https://www.cognizant.com/us/en/case-studies/corelogic-rapid-power-automate-migration

Teaneck, New Jersey, Us

As the Intelligent Process Automation (IPA) Delivery Lead for the ANZ region, I was responsible for the successful end-to-end delivery of all RPA / IPA projects, from consulting to delivery and run & support. I also supported pre-sales activities and interim sales activities while Cognizant searched for an IPA Sales Director during 2019.Responsibilities- Managing and leading a team of over 100 developers across Australia, India, and the Philippines to deliver high-quality RPA solutions.- Supporting major banking and insurance clients to transform and scale their RPA / IPA programs by leveraging Cognizant’s offshore delivery centres (ODC's).- Driving the growth of Cognizant’s RPA capabilities within Australia by facilitating recruitment drives, RPA training programs and overseeing RPA certification initiatives for internal teams.- Developing and managing a robust sales pipeline, contributing over 5M USD in RPA projects within a 12-month period.- Spearheading the development and delivery of RPA solutions across multiple industries, including banking, insurance, superannuation, retail, and government sectors.- Designing and delivering proof of concepts (PoCs) for expanding the scope of Intelligent Process Automation (IPA) in various client environments.- Maintaining and strengthening relationships with key partners, including Blue Prism, UiPath, Automation Anywhere, Pega Robotics, ABBY, Kofax, Signavio, and Microsoft.Achievements- Team Leadership: Successfully led a geographically dispersed team of 100+ developers, ensuring timely project delivery and maintaining high client satisfaction across the ANZ region.- Sales Success: Secured over 3M USD in new RPA projects within a single year- Capability Growth: Played a critical role in growing Cognizant’s RPA capability in Australia, facilitating training, certification, and development programs that boosted internal expertise. - Partner Enablement: Launched successful partner enablement sessions

London, Gb

In my role as manager at EY, I:- Defined EY's RPA automation implementation methodology- Supported internal capability growth through resource recruitment and talent development (RPA certification)- Supported key account sales presentations- Led major RPA assessments and implementations- Led Blue Prism Gold and Platinum global implementation certification for EY

London, Gb

I worked at one of Australia's largest health insurance companies providing RPA Assessment services targeted around 'the art of the possible' considering RPA, OCR, AI, chatbot and NLP solutions. The RPA assessment was enterprise wide and delivered a 3 year implementation roadmap and business case for the client to follow. In my role I managed a team of 7 consultants across an 8 week rapid assessment. This work led to follow on engagement to deliver RPA implementation services.

London, Gb

- EY provided RPA advisory services to assess the corporate robotic capability of the clients RPA program. - I was the engagement manager and provided advise covering: reviewing the local program delivery approach (CoE design, agile change management, distributed delivery model, BAU operational model and design authority), reviewing the automation assessment methodology and provided a technical assessment of all identified processes- I developed the clients first RPA process

London, Gb

I worked at one of Australia's largest insurance companies providing robotics advisory for:- Setting up a robotics CoE- Setting up a robotics delivery approach- Setting up a robotics process assessment methodology and integrating the methodology into the existing teams assessment approach - Provided introductory training for RPA (Blue Prism) and RDA (Pega Robotics) tools to the client- I led the process baselining team in robotic process identification- I created a business case and 2 year roadmap

London, Gb

I managed a team that implemented a proof of concept (POC) for a major Australian bank. As part of the POC, we automated a process which is regulated by ASIC that reviews home loan applications and assesses whether lenders and mortgage brokers are inappropriately recommending home loans.Scope of work included:- Defining the current state process- Designing the future state process- Created the product backlog and prioritized requirements across the sprints with the product owner- Managed the delivery teams testing approach and test execution - Applying an agile methodology across 3 sprints (1 x requirements gathering & validation, 2 x delivery and UAT)In addition our team implemented automated testing to accelerate testing efforts.

London, Gb

I have enabled one of Australia's biggest banking business operations to be agile and cost effective through rapid automation of manual, rules based, back office administrative processes, reducing cost and improving accuracy by creating a "virtual workforce" that they can leverage. This has been achieved through a number of RPA driven initiatives including:- Delivering a proof of concept (POC) for a highly repetitive back office function (within home lending) that covers multiple day end to end processing times, 9 applications / systems and 2 different channels. - Supporting multiple rapid scans of back office processes across business units to identify RPA suitable processes.- Identification and creation of highly reusable process components across applications to enable rapid and scalable delivery.- Delivered into production 4 process groups consisting of 16 sub processes covering areas such as cash maintenance, account authority maintenance, card maintenance and merchant maintenance activities.

London, Gb

Armonk, New York, Ny, Us

Business Analyst - Public Sector I helped deliver a large transformational Joint Border Management System that aims to bring together two border processing systems previously run independently. At the core of the system is a risk management framework that uses sophisticated risk assessment and pattern analysis technologies to provide the client with smarter targeting of people, goods, and craft crossing the border. My role focused directly on the Risk & Intelligence components of the solution.My Contribution:• Planned and orchestrated workshops to capture requirements.• Documented business process definitions (level 3-5).• Business process lifecycle mapping and inter-relationship mapping.• Understood business requirements and ensured complete traceability using a Requirement Traceability Verification Matrix (RTVM).• Documented Macro Design and UI Macro Design .

Armonk, New York, Ny, Us

Business Analyst and Business Process Management (BPM) consultant delivering a range of complex IT solutions at the Commonwealth Bank of Australia. Projects I worked on included: • Automation of Personal Overdraft application and processing across multiple channels (Digital / Front Office)• Automation of calculating and settling a payout figure for home loans.• Solution discovery for ‘BPM Generic Case Management’ across 50+ Compliance Diary Management business processes.• Application of agile delivery methodology across all projects.Contributions:• Developed re-usable assets to assess and document the current state of each business problem.• Analysed business requirements and documented a future state for the business.• Delivered micro design documents including process maps, requirement traceability maps, business rule definitions and service definition work products.• Managed off-shore delivery models in implementing successful IT solutions.• Consistently managed E2E testing for successful sign-off and delivery of each project.Awards• Asia Pacific Delivery Hero - Service Excellence Award• IBM Managers Choice Award

Armonk, New York, Ny, Us

Payments Resiliency Review - Commonwealth BankBusiness / Strategic Consultant assessing the current Payments ecosystem at CBA and planning the required roadmap and business case to achieve the customers payments resiliency objectives.Project was delivered applying agile methodology.Phase 1 Contributions - Analysis and Insight into the Current State- Current State Process Maps- Business Heat MapsPhase 2 Contributions - Solution Design- Deep Dive Workshops and reports- Target State Requirements Phase 3 Contributions - Road Map- Project Prioritisation- Road Map- Value Map- Dependency Map- Project Plan- Development of the Final Executive ReportProject Management- Financials (Tracking)- RAID LOG Management- On / Off Boarding

Armonk, New York, Ny, Us

Account Management Support - Commonwealth BankI played an important role in ensuring all resources are onboarded & offboarded in a timely manner so they don't have any impact on project schedule and therefore the bottom line. My role was to also ensure all resources meet the strict onboarding and offboarding guidelines CBA require as they are a financial institution.I focused on improving IBM's internal account capability of onboarding & offboarding resources through looking at:- Critical Path tasks and removing and redundant activities.- Improving documentation and methods of completing forms.- Identifying what areas the PMO team have direct control over and ensuring these activities are being completed in the required time. In addition identifying what areas we are dependent on and looking at ways to improve the time/responses in these areas.I worked closely with the accounts process and controls manager and had re-written the onboarding and offboarding manual to be more account specific rather then a generic GBS procedure.I played an important role in completing a section of the governance report which is reported to the client. I worked daily with the account financials, project financials and any general accounttasks that are required from senior managers. In addition I also worked on bid and proposals specific to the CBA account.

Master'S Degree, Commerce - International Business, Strategy & Innovation

Bachelor Of Business Administration (B.B.A.), Hotel Management