Darren Lynch Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Effectively executed and delivered an outstanding and transformative digital contact centre capability, staying within budget and meeting agreed-upon deadlines.Forged strong commercial relationships with vendors and delivery partners globally to ensure the successful and compliant delivery of a cloud contact centre capability for multiple business teams.Managed regular communications to group wide snr exec providing ongoing updates to a concise and transparent multi-stream delivery roadmap

Sydney, Australia

Maximised ROI of the telephony platforms through strict operational and delivery governance.Nurtured a strong commercial relationship with senior vendor executives to ensure a favourable alignment of goals and outcomes for all parties.Defined and implemented an uplift in production stability of the managed platforms by the introduction of a robust support model that aligned the suppliers processes to that of the bank that significantly reduced incidents related to change

Sydney, Australia

Provided strategic, financial and operational leadership across multiple Salesforce and Marketing Cloud instances.Developed high performance teams to ensure efficient and effective delivery of platform capability.Drove continuous process improvements across the bank in collaboration with local and global colleagues.

Sydney, New South Wales, Australia

A key member of the Salesforce onboarding team, reporting to the CIO and divisional head of BFS - the recommendation was to implement a platform of client engagement utilising salesforce Sales, Service and Marketing Cloud.Working with Salesforce and consultant architects, defined the initial technology blue print for the Business and Financial prices Group Salesforce instance

Sydney, New South Wales, Australia

Managed a multi regional team of Siebel and integration engineers to deliver BAU enhancements, platform upgrades and operational support (whilst also standing up a new Salesforce platform Client Engagement).Effectively planned, managed and reported the budget for platform running costs, business enhancements and upgrades.