D'Lyn Finley Email & Phone Number

Walnut, California, United States

One of the largest healthcare companies in the United States. A leader in the industry using digital technologies to improve efficiency and experiences, converting data into insights with a platform that connects stakeholders from across the health ecosystem.Successfully manage a portfolio of high-value accounts, consistently achieve 100% performance reviews through expert client engagementEngage with internal and external stakeholders for business planning to promote mutually beneficial digital transformation strategies, resulting in a remarkable 85% increase in program adoptionDevelop and execute account plans, ensuring Anthem revenue targets Orchestrate whole customer team collaboration across all Anthem areas to focus on delivering and building deep trustMitigated risks, leading to a 15% annual increase in corporate savingsProactively developed a strong understanding of the customer business and industry priorities, driving new business opportunities and growthAdvocate on behalf of the customer internally, ensure requests and needs of assigned accounts are addressed

Concord, California, United States

Managed a substantial book of diverse clients, including both fully insured and self-funded.Collaborated closely with the account manager to enhance account management services and foster customer loyaltyAchieved consistently high customer satisfaction scores through proactive client supportLed the development of a comprehensive client wellness strategy with a significant annual budgetSuccessfully launched data-driven digital wellness initiatives to boost user engagement significantly

Concord, California, United States

Conducted onsite wellness employee meetings, benefit fairs, and open enrollment presentations

South San Francisco, California, United States

Contracted with the members' provider and multidisciplinary team to ensure 100% continuity of care across the continuumLed and guided members through a comprehensive 30-day program from hospital admissionFacilitated 3+ touch points through in-person check-ins and phone calls to ensure ongoing progressSuccessfully decreased member emergency visit reoccurrence by 25% due to program success.Attained a high member program participation rate of 90% and a program completion rate of 80%

Alameda, California, United States

Utilized Salesforce CRM to cold call 60+ leads per day to set appointments for the Sales TeamSpearheaded sales pipeline, resulting in 25+ qualified appointments per weekAchieved the highest retention rate in the unit as a Business Development Coordinator, ensured at least 80% of enrolled customers stayed with the programInteracted with 90% of prospects face to face for appointments, as well as delivered sales pitches via recorded phone lineGenerated 50 enrollments per month, exceeding the KPI of 25 signups per monthDeveloped at least 3 partnerships per month with businesses in the community to generate warm lead lists