• Administer and monitor Meraki Dashboard, including adding and configuring devices• Administer AlienVault USM 5.2 SIEM tool• Support Microsoft XP/Windows 7 clients, approximately 400• Active Directory Management• Support All MS Office 2010 products – Word, Excel, Access, PowerPoint, etc.• Administer Exchange 2010 for add/modify/remove user mailboxes and distribution groups• Administer and support Sophos Safeguard disk encryption• Support HP and Lenovo desktops and laptops• Administer and support Sophos Endpoint Protection• Utilize Macrium Reflect and sysprep for imaging desktops and laptops• Support Adobe products, such as Acrobat,Reader, Shockwave and Flash• Utilize Zendesk and Jira helpdesk tools• Utilize Teamviewer 8 for remote support of end users

Support Microsoft XP/Windows 7 clientsActive Directory ManagementSupport All MS Office 2003/2007 products – Word, Excel, Access, PowerPoint, etc.Support EFS and BitLocker disk encryption toolsSupport Dell and HP desktops and laptopsSupport McAfee DLP and VirusScan productsSupport Adobe products, such as Acrobat,Reader, Shockwave and FlashUtilize Maximo Helpdesk ticketing systemSupport Iron Mountain Connected Backup 8.x AgentApplication deployment using custom BofA tool (smtools)Utilize Dameware Utilities and SupportSoft SupportCenter for remote support of end usersCreate monthly Helpdesk metrics to be provided to Upper Management and to the 3rd Level Desktop Support group, utilizing Excel and PowerPoint

Provided desktop support to Windows 7 and OS X end users, on issues such as the Microsoft Office 2007/Office 2011 Suite of applications, virus removal, software installation/removal/upgrade. Created and managed user tickets through SpiceWorks 5.2. SpiceWorks was also utilized for asset management of computers and other equipment.Utilized Symantec Ghost to create standardized OS images to be installed on Dell laptops.Administered (2) Windows 2008 R2 Servers, one primary and one secondary AD.Monitored 100 + Linux and Windows 2008 R2 servers through the installation and administration of Nagios/Check_MK/Icinga. This included Linux servers at data centers in Fremont, CA and in Germany.Created virtual servers on Centos servers using Red Hat’s KVM technology.Administered Cisco Catalyst 4510 core switch, Cisco ASA 5510 and 5520 firewalls, and Cisco 1250 Aironet wireless access points.Configured and administered Site to Site VPN connection between California and UK offices, using Cisco ASA 5510/5520 firewalls.Provided remote support for network infrastructure in headquarters in the UK.Installed and administered RSA Authentication Manager 7.1 running on Centos 5 to support Cisco VPN for secure remote access to internal network resources for employees.Provided data security management through the installation of OSSEC host based IDS, and Snort IDS with the Security Onion environment. I utilized these tools, along with Splunk 4.2.5 and various Splunk apps, to monitor the security status of the network infrastructure.Configured Canon and Ricoh digital copiers to provide users with network based printing and scanning to PDF.Created and maintained email accounts and distribution lists on an MS Exchange 2007 server, which was outsourced to a 3rd party provider.Evaluated and purchased computer hardware and software.Purchased and administered Cisco Tandberg Edge95 video conferencing system.Protocols: TCP/IP, HTTP, SSL, FTP, SCP, DNS, SMTP

Use New Boundary Prism Deploy v9 for application packaging, and enterprise wide deployment of those packages to Windows XP desktop users throughout the United States. Provide Level 3 desktop support to users on issues such as the Microsoft Office 2007 Suite of applications, virus removal, software installation/removal/upgrade. Create OS images to install on Dell & HP desktops and laptops using Symantec Ghost. Assisted with IT Asset Management, utilizing FrontRange Centennial. Did reconciling of IT assets against Fixed Assets ledger.

Reported to the Owner. Precision IT Consulting provided outsourced IT services to its clients. Provided desktop support for Windows XP clients, as well Windows 2003 servers. Installed and supported Microsoft Office 2003. Administered Exchange 2003 for adds/move/changes to user accounts. Installed and supported Cisco PIX and ASA 5505 firewalls. This also included modifying the PIX and ASA rules for both Microsoft and Cisco VPN access. Installed and setup Windows 2000/XP computers, both desktop and laptop. Installed and supported Blackberry Professional Software and Blackberry Curve and Storm devices. Installed and supported Symantec EndPoint Protection Server and Desktop clients. Installed and supported GFI MailArchiver 6 and MailEssentials 14 for spam filtering. Supported Symantec Backup Exec 11d for Windows Servers.Protocols: TCP/IP, DNS, HTTP, SSL, SMTP

Reported to the Service Delivery Manager. Xper2go provided outsourced IT services to its clients. Provided desktop support for Windows 2000 and Windows XP clients, as well Windows 2003 servers. Installed and supported Microsoft Office 2000 and 2007. Installed and supported various routers and switches. Installed and setup Windows 2000/XP/Vista computers, both desktop and laptop. Protocols: TCP/IP, DNS, HTTP, SSL

Administer Network General / Netscout products, such as Administrator, NetVigil, Visualizer, infinistream, Performance Manager, AfMon, probes in the demo center. The demo center allows Network General / Netscout account reps and system engineers to demonstrate products to customers.

I provided PC LAN consulting services to Golden Gate Academy, a private school in Oakland, CA. The scope of work included desktop support and LAN installation using Windows 98, and shared Internet access. Protocols: TCP/IP

reported to the VP of Operations. I provided desktop support to W2K Professional, Macintosh Jaguar and Panther, and Linux users. I was responsible for the network infrastructure, which consisted of HP switches, Dell PowerEdge 1750 Red Hat 9 and Win2003 servers, Penguin Computing PIII Red Hat 7.3 servers and a wireless Internet connection. I administered Qmail 1.03 for e-mail, along with Spam Assassin and F-Prot for e-mail spam and antivirus protection. I used Arkeia 4.2 and 5 backup software with Exabyte VXA-2 tape library to backup servers and clients. Protocols: TCP/IP

I provided PC LAN consulting services to various schools and businesses in my area. This included PC hardware and software upgrades and PC installation. Installed small LAN’s using Windows XP. Protocols: TCP/I

I reported to the I.T. Director. I supervised (2) Sr. Network Engineers. I was responsible for the LAN and WAN environment, which consists of routers and switches from Cisco Systems and 3COM Corporation. I maintained T-1 and ISDN links between the various buildings on our campus and our Global WAN. I was also in charge of network security for our division. I installed and maintained HP OpenView, 3COM Transcend and CiscoWorks 2000. Also installed and supported multiple NT 4.0 and Netware 3.12 servers. Protocols: TCP/IP, NetBEUI, IPX/SPX, AppleTalk

I reported to the President. I supported (55+) IBM compatible computers and (7) Macintosh computers. My responsibilities included the management of I. S. personnel, the generation of budgets, desktop support of h/w and s/w for the PC and Macintosh computers. I was also responsible for the ordering of computer hardware, software and other computer supplies. I maintained the MS Windows NT 4.0 network with WIN95 and Macintosh clients. I maintained network equipment such as an ISDN router for Internet connectivity, 10BaseT hubs, tape backups and laser printers. I also supported the MS Mail and MS Exchange servers. Protocols: TCP/IP, NetBEUI, AppleTalk

I reported to the MIS Director. I supported (100+) IBM compatible computers. My responsibilities included the management of I. S. personnel, the generation of budgets, desktop support of h/w and s/w for the PC computers. I was also responsible for the ordering of computer hardware, software and other computer supplies. I designed, installed, and maintained the Novell NetWare 386 network. I provided support for a remote office in Atlanta. I was the system administrator for a Lotus Notes Helpdesk application, the Great Plains Accounting and the Ceridian Human Resources systems. I maintained network equipment and systems such as 10BaseT hubs and concentrators, tape backup systems for PC's, fax and modem based communications from the desktop via Novell network. I installed and maintained the cc:Mail e-mail system. Protocols: TCP/IP, IPX/SPX

I reported directly to the Chief Financial Officer. I supported (18) IBM compatible computers, (14) Macintosh computers, and (12) Sun workstations. My responsibilities included the generation of budgets, desktop support of h/w and s/w for the PC, Macintosh and Sun workstation computers. I was also responsible for the ordering of computer hardware, software and other computer supplies. I designed, installed, and maintained the Novell NetWare 386 network. I was the system administrator of the Fourth Shift MRP system. I maintained network equipment such as 10BaseT hubs, printers, and tape backup systems for the PC, Macintosh and Sun workstation computers. I installed and maintained the cc:Mail e-mail system. Protocols: TCP/IP, IPX/SPX, AppleTalk

I reported directly to the MIS Director. I supported (150) IBM compatible computers and (50) Macintosh computers. My responsibilities included desktop support of h/w and s/w for the PC and Macintosh computers. I provided admin support for a Netware 286 & 386 3.11 server environment. I also installed and supported network equipment such as printers, bridges, Arcnet and 10BaseT hubs, and tape backup systems for the PC and Macintosh computers. Protocols: IPX/SPX, AppleTalk