Deborah Moreno Email & Phone Number

• Compliance SpecialistExcellent administrative, organizational skills, and strong time-management. Core focus to facilitate program goals, ensure deadlines are met, and great attention to detail for diverse Contract.
• Supervisor support role for 5 staff - ensure guidelines are satisfied for all Programs policies and procedures.
• Maintain and manage Federal rules and regulations for funded contracts. Determine household income compensation.
• Homeownership: Choose to Own program- Interview client, review documentation, and prepare for submission to fund.
• Veteran programs: Utilize reports to trouble-shoot and identify regulatory violations, assist with compliance issues; use discretionary judgments based on guidelines, open communications, and confidentiality.
• Provide technical and administrative direction to program regulations.

• Corrective Action Plan Project: CHA–HUD Regulatory File Review Compliance Responsible for overseeing 22 staff members and assisted 2 Supervisors with Project goals
• Work closely with client management to address CAP ongoing strategies -train staff on system requirements
• Conduct Audit findings to HUD on annual re-exams – cite errors based on the CAP checklist guidelines
• Complete report analysis for review
• Internal random audits on staff to ensure Housing Assistance Payments are computed and issued accurately

• TPA SR. Manager for 3 operations offices - Chicago, Miami and UK
• Facilitated training programs and new employee initiatives. Strong time management and administrative skills sets.
• Oversee scope of training needs and course material for 3 offices
• Communicate and interact closely with client management to address ongoing strategies to improve staff performance
• Streamline policies and procedures workflow for employee development and department adherence
• Determine and analyze training needs and trends for purpose of department changes

• Prepare and submit clean claims to various insurance carriers electronically or by paper
• Interactive customer resolution on patient accounts, inquiries, complaints, and direct settlements
• Evaluate patient financial status and establish budget payment plan - Run reports on delinquent accounts
• Completed refund requests, worked daily reports and quality reviewed billing submission

Facilitated new employee orientation. Created and implemented new employee orientation manualsTrained new hires, RN, and Physicians on mainframe applications, insurance product lines, national accounts, Blue Card, Medicare guideline and pre-certification process – Provided refresher coursesTrained for high volume Customer service call center - Intake role.