Duncan Macdonell Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

This organization has a surprisingly low number of paper clips. They like to use those nice reusable binder clips. Also I built their facilities service desk. . Senior Analyst, CPP Investments (Corporate Services) Jan 2017 - Present- Developed, rolled out, and managed a global facilities service desk for Corporate Services, powered by ServiceNow.- Gathering requirements from stakeholders at 10 global offices- Experience with catalogue items – designing and providing services.- Advocated for safety culture and maintained high standards of data hygiene. - Built strong relationships with various teams to enhance efficiency and effectiveness.- Liaise with ServiceNow vendors, working regularly with for ongoing updates and upkeep of forms.- Process documentation for all of the above.- Created and maintain the forms found in the Corporate Services section of the ESC.- Worked with ServiceNow platform support team to develop scripts to populate the user location information and automatically assign service tickets to the local office group, eliminating redundant work for customers and service fulfillers. - Developed and maintain a monthly Service Level Objectives reporting deck which is reported to Senior Management on a monthly basis.- System admin of FMS:Workspace, a Space and Move application which tracks Assets, People Moves, and Space information. Worked on the project to integrate with ServiceNow to update locations based on integration with Move and New Hire tickets.- Shut down email, phone, and Teams as request channels, focusing 100% of client requests to the Employee Service Center for all service tickets to Corporate Services.

Toronto, Ontario, Canada

Oh wow the number of paper clips here was off the hook. Every submission in the stack must have had at least three paper clips per. Too bad my job was to make the entire inventory of titles digital, where there were no paper clips. Also I managed book and marketing metadata and their website. Basically made it easy to find the digital product. Also volunteered for BookNet Canada and was the person who created BISAC codes for Canadian Arctic Exploration and Indigenous & Arctic History codes, to help those titles get discovered. 100 percent of the back catalogue is set up as print on demand, so customers can still order books that have long gone out of print.I helped keep our history alive! . - Managed the conversion of 40 years of physical book titles to Onix 3.0 metadata-powered ebook catalogue.- Responsible for managing digital assets: Covers, ebooks, PDFs, editorial documents- Involved in a major website and catalogue overhaul.- Website administrator.- Set up and online sales portal. - Process documentation for editorial and marketing workflows.

Greater Toronto Area, Canada

One time I found a dumpster filled entirely with paper clips. It was right next to the fabled dumpster of CD jewel cases. Sadly, my role had to do more with financial reporting and digital asset sales reporting, where staples ruled the roost. - Managed data control operations, ensuring data accuracy and integrity of digital sales. Experience with Oracle and SAP databases and dashboard design.

Greater Toronto Area, Canada

We found a paper clip during reconstruction dating back to the 1880s. That paperclip must have had some stories to tell. Some say it was haunted but I think it was just eccentric and misunderstood. - Planned and executed live events, ensuring smooth operations and high levels of customer satisfaction.

Wow if you're still reading my resume at this point the trail of paperclip breadcrumbs must be intriguing. Unfortunately my paperclip story here remains off the record due to hospital confidentiality but I can say this: so many pieces of paper and wotnot, you'd think there would be a pot of things to clip all that paper together. - Coordination of flights, hotels, meeting rooms, catering for each hospital delegations and board officials.

Legend has it a funny engineer hid a box of paper clips at Chalk River and they light up at night. I did not touch those paperclips, that would be dangerous and I would also have to fill out a station condition report so kiss my weekend goodbye while I do all this paperwork for the safety inspection. Project to revise Work Methods and Procedures documents. Liaise with Subject Matter Experts and reviewers to ensure data accuracy and plant safety.

Greater Toronto Area, Canada

Every paper clip at this organization is accounted for. Don't mess with BMOs paperclip authority. I was in private client division so I did get some paperclips from clients when they sent me holiday cards. Nice ones too, with the rubbery covering so you don't get poked. - Upkeep and completion of incomplete client documentation for roughly 70,000 client accounts.- Monthly Finance reporting to 80 branches across Canada.

Seriously, the whole paper clip thing is supposed to seperate the wheat from the chaff, so if you're still following along I guess we should connect. Project to digitize operation manuals. For every manual I converted, they let me keep the paper clip.

Bachelor Of Arts - Ba, English

Certificate, Electronic Desktop Publication