Dale Mackinnon Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Memory Express Inc. is a retail experience with multiple locations across Canada that offers extensive expertise on desktop computers, portable computers, computer components, and peripherals such as monitors and keyboards. Drove success as a store manager, a physically present role at the only retail store location providing nationwide products through an online sales platform. The position demands flexibility, adaptability, multi-tasking, coordination, interpersonal skills, and computer proficiency. In collaboration with other store managers, hired, supervised, scheduled, and motivated a team of 15-25 employees every shift across various departments, including Sales, Customer Service, Technicians, Merchandisers, and Web Sales. Approximately 40+ people total are employed at the store, therefore held regular meetings roughly thrice weekly to ensure all staff are aware of regular updates and provide two-way communication. Routine store operations consisted of opening and closing procedures, reporting, inventory management, attendance tracking, payroll remittance, store security monitoring, staff supervision, and client interaction. Outside of this, focused on mentoring employees to further their personal development and sales growth to exceed their monthly targets. Continuous practice in emphasizing positivity, integrity, personal growth, and safe stress management methods led to a staff retention rate of 95% and increased sales by up to 5% annual growth ($15.2+ Million).

Calgary N.E

A seasoned Senior Sales Representative with over 10 years of experience. My time at Memory Express allowed me to hone my customer service skills by using forward-thinking strategies to address customer needs, resolve concerns, and foster loyalty. To further enhance customer satisfaction, I made it a point to stay current with the latest products and developments in the gaming industry, offering clients valuable recommendations. As part of my role, I annually trained 1-2 new sales representatives, providing coaching in sales techniques and promoting teamwork. My responsibilities also included assisting the store’s corporate representative, handling bulk sales for at least three corporate (NET30) clients monthly, sometimes upwards of twenty clients weekly.During my tenure, I consistently exceeded my monthly quota by at least 20%, earning me a promotion to management. In addition to my sales responsibilities, I assisted my colleagues with store maintenance by organizing merchandise, implementing security measures, and carrying out light cleaning duties whenever possible.

Calgary, Alberta, Canada

During my time as a Lead Hand Steelworker, I gained extensive experience in performing various metal worker duties for all available roles in aluminum extrusions. Over the course of five years, I was promoted to the lead hand for the extrusions department and developed a keen eye for detail and measurements, resulting in less than 5% of aluminum products going to waste. Safety was always my top priority, and I made sure to conduct daily checks of equipment and safety procedures to maintain an injury rate of less than 1% on the production floor. My experience has taught me the importance of attention to detail, safety, and efficiency in the workplace, and I am confident that I can apply these skills in any future role.