• Led multiple concurrent Cloud SaaS digital transformation deployments.• Drove complex software upgrades while eliminating escalations.• Enhanced department profitability through delivering a fixed fee services engagement under budget.• Led implementations resulting in strategic software renewals.

Lead and oversee Americas Professional Services for Alfresco's Content Management and Workflow Management solutions. Responsible for pre-sales bookings, revenue generating contract execution, project on-boarding, resource management, requirements gathering, solution implementation, stakeholder management, project transition, post production support, and contract closeout.

Manage multiple strategic customer facing projects (Security, Wireless, Mobility, Optical, Data Center, Analytics, Collaboration, Video, Software, etc.) in business management role supporting mission critical network deployments. Direct customer facing project staff including project engineers, vendors, partners and subcontractors.Manage external revenue generating projects from start to completion including resolution of escalated project issues, execution of deliverables, and quarterly business reviews.Accountable for customer satisfaction, project budgets & P&L.Oversee large scale product replacement and technology migration programs including developing general strategy, assigning roles & responsibilities, documenting agreements and presenting weekly updates.Built infrastructure and delivery excellence for Cisco's largest 29 global enterprise accounts. Developed software driven capabilities around leveraging standardized processes and methodologies to deliver enterprise projects. Conceived, proposed and implemented new initiatives to build organizational capabilities, aligned cross-functional priorities, and leveraged lessons learned to scale Enterprise business. Enabled field teams with trusted content, role-specific learning and development resources, documented escalation processes, training, and peer collaboration opportunities.Led teams chartered to source resources supporting presales and delivery based engagements.