David Mak Email & Phone Number

Greater Chicago Area

• Managed the security for multiple apps, both iOS and Android.
• Tested apps with latest beta device OS upgrades.
• Kept track of provisioning profile and certificate expiration.
• Managed the evaluation of digital signage with 9 conference rooms.
• Assisted in evaluation and testing of campus way finding project with over 300 Kontact.io beacons.

• Managed mobile device management infrastructure.
• Implemented global BlackBerry BES 10.2 environment.
• Executed custom app distribution security through a good dynamics environment, and later with Blue Cedar environment.
• Assisted in O365 implementation.
• Technical lead for IE11 implementation.
• Assisted with Proofpoint Firewall configuration and implementation.

• Served as first point of contact for all PowerSteering technical questions within the company which saved the company money on PowerSteering support charges.
• Acted as the liaison between Molex and PowerSteering for upgrades and feature requests which were used by the entire Molex GLSS organization.
• Configured automated reports within PowerSteering which fed a custom dashboard used by GLSS team members and executives to keep track of project status and costs/savings.

Managed 100 customer receivables, utilizing SAP and collaborated with customer service and sales to resolve customer billing issues.

• Served as first point of contact for all PowerSteering technical questions within the company which saved the company money on PowerSteering support charges.
• Acted as the liaison between Molex and PowerSteering for upgrades and feature requests which were used by the entire Molex GLSS organization.
• Configured automated reports within PowerSteering which fed a custom dashboard used by GLSS team members and executives to keep track of project status and costs/savings.

• Primary contact, mobile phone support, including device procurement
• Primary team member for BlackBerry rollout project that consisted of conversion of 500 Goodlink devices across three different cellular providers
• Developed and tested documentation for BlackBerry deployment
• Primary Telecommunications Billing Analyst

• Managed several professional Environments; including Mobility, ISA (Internet Security and Acceleration) Environment and the Messaging environment (Exchange 2003, Fenestrae Faxination)
• Basic Lotus Notes Administration
• System implementation for Goodlink, Treo, Motorola Q, Samsung Blackjack, and VPN
• Web filter- SurfControl management
• Server Administration 100+ servers including Terminal Server build
• Desktop PC support

• Managed cc:Mail post offices for the Fiber Optics division
• Server Administration which included applying updates, patches, hot fixes and backups
• Various Novell platform administration
• Primary contact for Desktop support

• PC Repair and setup

Aurora, IL

• PC Support for company and clients
• Accounting

• PC Repair

Bs, Telecommunications Management

Religious

Developed public communication and speaking skills

Telecommunications Management