Ali Haider Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

• Increased customer satisfaction by 20% over the past year by implementing a comprehensive customer feedback program and resolving issues promptly and effectively.• Increased 15% in new business revenue by identifying and pursuing new business opportunities and developing strong relationships with key decision-makers.• Successfully launched a new marketing campaign that resulted in a 10% increase in lead generation.• Managed a team of marketing and relationship managers to achieve departmental goals and objectives, resulting in a 15% increase in sales growth.• Developed and implemented a customer retention program that resulted in a 5% decrease in customer churn.• Provided ongoing training and support to marketing and relationship team to ensure they were up-to-date on the latest marketing trends and best practices.• Presented at industry conferences and events on the latest marketing trends and best practices, establishing myself as a thought leader in the field.

Lahore, Punjab, Pakistan

• Reduced customer support response time by 30% by implementing a new ticketing system and training staff on effective communication and problem-solving techniques.• Increased customer satisfaction by 20% by resolving issues promptly and effectively, and by providing proactive support to customers.• Developed and implemented a new knowledge base that resulted in a 15% decrease in customer inquiries.• Trained and supervised a team of customer support representatives, ensuring that they were up-to-date on the latest product information and customer service best practices.• Reduced customer support costs by 10% by implementing new processes and procedures.• Customer feedback program that identified areas for improvement and resulted in a 10% increase in customer satisfaction.• Presented at company-wide meetings on the latest customer support trends and best practices, keeping the company leadership informed of the latest customer needs and challenges.• Nominated for the company's "Customer Support Excellence Award" for outstanding customer service and dedication to customer satisfaction.

Lahore, Punjab, Pakistan

• Led a team of 35+ email customer support representatives to provide exceptional support to Uber Eats, Uber Delivery Partners, and Uber Drivers across the UK and Ireland.• Developed and implemented comprehensive email customer support policies and procedures, ensuring consistent and high-quality customer service via email.• Established and maintained a customer feedback loop to gather insights into customer needs and satisfaction, resulting in a 20% increase in customer satisfaction ratings.• Reduced average email response time by 30% by streamlining processes and implementing new email management techniques, leading to improved customer satisfaction and reduced wait times.• Coached and trained email customer support representatives, providing ongoing guidance and development to enhance their skills and knowledge, resulting in a 12% decrease in customer escalations.• Overhauled the email customer support knowledge base, making it more comprehensive and user-friendly, leading to a 15% decrease in customer inquiries and a 25% increase in self-service resolutions.

Lahore, Punjab, Pakistan

• Established and led a highly effective customer support team of 100+ representatives, providing 24/7 live chat support to Walmart customers across the USA.• Developed and implemented comprehensive customer support policies and procedures, ensuring consistent and high-quality customer service across all channels.• Implemented a customer feedback program to gather insights into customer needs and satisfaction, resulting in a 15% increase in customer satisfaction ratings.• Reduced customer support response time by 25% by streamlining processes and implementing new technologies, leading to improved customer satisfaction and reduced wait times.• Supervised and trained customer support representatives, providing ongoing coaching and development to enhance their skills and knowledge, resulting in a 10% decrease in customer escalations.• Led the implementation of a multilingual customer support strategy, expanding customer support to Spanish and French-speaking Walmart customers, resulting in a 10% increase in customer satisfaction among non-English speaking customers.

Lahore, Punjab, Pakistan

Training and encouraging staff to maintain a complete database that can be used for subsequent analysis. Gathering raw data from all the allocated sites, departments, and individuals. Collecting such data to facilitate its interpretation. Checking and cleaning data, taking special care to replace erroneous values with correct figures. Analyzing data, with due consideration for the influence of missing information, outliers, plus confounding and extraneous variables. Reporting on insights obtained, which might be utilized to inform business strategies. Consulting on areas of uncertainty to promote optimal use of ideas derived from data. Creating and updating data sets that evolve in tandem with our organization’s needs.

Saudi Arabia

• Accurately reviewed and approved invoices from vendors, ensuring that prices were in line with market rates and project specifications.• Identified and flagged discrepancies between invoice amounts and market prices, resulting in a 15% reduction in vendor overcharges.• Evaluated and negotiated quotations from potential vendors, securing the most favourable terms and conditions for the company.• Negotiated price reductions of up to 20% for various construction materials and equipment, contributing to significant cost savings.• Continuously monitored market prices for construction materials and equipment, identifying potential cost fluctuations.• Conducted comprehensive market analysis to identify the most cost-effective vendors and obtain competitive pricing.

Lahore, Punjab, Pakistan

• Achieved or exceeded sales targets consistently, consistently surpassing individual quotas by an average of 15% over the past three years.• Expanded the company's customer base by 10% by identifying and pursuing new business opportunities, leading to a 12% increase in sales revenue.• Successfully implemented new sales strategies that resulted in a 20% increase in average order value, contributing to significant revenue growth.• Led and motivated a team of sales representatives, providing ongoing coaching, training, and development, leading to a 15% improvement in individual sales performance.• Established a positive and collaborative work environment, fostering teamwork and achieving a 12% reduction in team turnover.• Conducted market research and analysis to identify trends, opportunities, and challenges in the packaging industry, providing valuable insights for sales strategy development.

Lahore, Punjab, Pakistan

• Consistently exceeded sales targets by identifying and pursuing new business opportunities.• Developed and maintained strong relationships with key decision-makers and influencers in the packaging industry.• Successfully negotiated and closed deals with new and existing customers, resulting in a significant increase in revenue.• Provided exceptional customer service, resolving issues promptly and effectively, and maintaining a high level of customer satisfaction.• Presented product and service information to potential customers, effectively communicating the value proposition and closing deals.• Prepared and submitted sales reports, accurately tracking progress and providing insights for sales strategy development.

Master Of Science - Ms, Business Administration And Management, General

FREEZE

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services