Ali Haider Email and Phone Number
Results-driven Human Resource Management Company Manager specializing in global talent acquisition and remote workforce solutions. Committed to facilitating business growth and success by providing top-tier remote employees across diverse domains worldwide. Expertise in sourcing, recruiting, and onboarding talent for small-scale, medium-scale, and large-scale businesses.With an extensive network and deep understanding of international markets, I excel in connecting companies with exceptional professionals from Indonesia and Pakistan. By leveraging my in-depth knowledge of local talent pools and cultural nuances, I ensure seamless integration and optimal performance within cross-cultural work environments.Driven by a passion for empowering organizations with the right talent, I offer customized solutions that align with each client's unique needs. My strategic approach encompasses thorough needs analysis, candidate screening, and comprehensive evaluation to deliver the best-suited remote employees for every role.Known for fostering strong client partnerships, I work closely with businesses to understand their objectives, challenges, and growth aspirations. Through effective communication and transparent collaboration, I provide customized HR solutions that drive productivity, efficiency, and long-term success.If you're seeking a dedicated HR professional who can confidently deliver remote employee solutions on a global scale, let's connect. Together, we can navigate the challenges of talent acquisition and build a thriving remote workforce that propels your business towards unprecedented success.
Matador Solution
View- Website:
- matadorsolution.com
- Employees:
- 3
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Marketing And Relationship ManagerMatador SolutionJakarta, Indonesia
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Marketing & Relationship ManagerMatador Solution Feb 2023 - PresentJakarta, Indonesia• Increased customer satisfaction by 20% over the past year by implementing a comprehensive customer feedback program and resolving issues promptly and effectively.• Increased 15% in new business revenue by identifying and pursuing new business opportunities and developing strong relationships with key decision-makers.• Successfully launched a new marketing campaign that resulted in a 10% increase in lead generation.• Managed a team of marketing and relationship managers to achieve departmental goals and objectives, resulting in a 15% increase in sales growth.• Developed and implemented a customer retention program that resulted in a 5% decrease in customer churn.• Provided ongoing training and support to marketing and relationship team to ensure they were up-to-date on the latest marketing trends and best practices.• Presented at industry conferences and events on the latest marketing trends and best practices, establishing myself as a thought leader in the field.
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Customer Support / Revolut Fintech (World Wide)Mindbridge Apr 2022 - Feb 2023Lahore, Punjab, Pakistan• Reduced customer support response time by 30% by implementing a new ticketing system and training staff on effective communication and problem-solving techniques.• Increased customer satisfaction by 20% by resolving issues promptly and effectively, and by providing proactive support to customers.• Developed and implemented a new knowledge base that resulted in a 15% decrease in customer inquiries.• Trained and supervised a team of customer support representatives, ensuring that they were up-to-date on the latest product information and customer service best practices.• Reduced customer support costs by 10% by implementing new processes and procedures.• Customer feedback program that identified areas for improvement and resulted in a 10% increase in customer satisfaction.• Presented at company-wide meetings on the latest customer support trends and best practices, keeping the company leadership informed of the latest customer needs and challenges.• Nominated for the company's "Customer Support Excellence Award" for outstanding customer service and dedication to customer satisfaction. -
Customer Support / Uber Project (United Kingdom)Mindbridge Private Limited Oct 2018 - Mar 2022Lahore, Punjab, Pakistan• Led a team of 35+ email customer support representatives to provide exceptional support to Uber Eats, Uber Delivery Partners, and Uber Drivers across the UK and Ireland.• Developed and implemented comprehensive email customer support policies and procedures, ensuring consistent and high-quality customer service via email.• Established and maintained a customer feedback loop to gather insights into customer needs and satisfaction, resulting in a 20% increase in customer satisfaction ratings.• Reduced average email response time by 30% by streamlining processes and implementing new email management techniques, leading to improved customer satisfaction and reduced wait times.• Coached and trained email customer support representatives, providing ongoing guidance and development to enhance their skills and knowledge, resulting in a 12% decrease in customer escalations.• Overhauled the email customer support knowledge base, making it more comprehensive and user-friendly, leading to a 15% decrease in customer inquiries and a 25% increase in self-service resolutions.
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Customer Support / Walmart (United State Of America)Ibex Mar 2021 - Apr 2022Lahore, Punjab, Pakistan• Established and led a highly effective customer support team of 100+ representatives, providing 24/7 live chat support to Walmart customers across the USA.• Developed and implemented comprehensive customer support policies and procedures, ensuring consistent and high-quality customer service across all channels.• Implemented a customer feedback program to gather insights into customer needs and satisfaction, resulting in a 15% increase in customer satisfaction ratings.• Reduced customer support response time by 25% by streamlining processes and implementing new technologies, leading to improved customer satisfaction and reduced wait times.• Supervised and trained customer support representatives, providing ongoing coaching and development to enhance their skills and knowledge, resulting in a 10% decrease in customer escalations.• Led the implementation of a multilingual customer support strategy, expanding customer support to Spanish and French-speaking Walmart customers, resulting in a 10% increase in customer satisfaction among non-English speaking customers. -
Assistant Operations ManagerLahore Waste Managment Company Feb 2013 - Oct 2018Lahore, Punjab, PakistanTraining and encouraging staff to maintain a complete database that can be used for subsequent analysis. Gathering raw data from all the allocated sites, departments, and individuals. Collecting such data to facilitate its interpretation. Checking and cleaning data, taking special care to replace erroneous values with correct figures. Analyzing data, with due consideration for the influence of missing information, outliers, plus confounding and extraneous variables. Reporting on insights obtained, which might be utilized to inform business strategies. Consulting on areas of uncertainty to promote optimal use of ideas derived from data. Creating and updating data sets that evolve in tandem with our organization’s needs. -
Price ControllerSaudi Oger Ltd. Nov 2010 - Aug 2012Saudi Arabia• Accurately reviewed and approved invoices from vendors, ensuring that prices were in line with market rates and project specifications.• Identified and flagged discrepancies between invoice amounts and market prices, resulting in a 15% reduction in vendor overcharges.• Evaluated and negotiated quotations from potential vendors, securing the most favourable terms and conditions for the company.• Negotiated price reductions of up to 20% for various construction materials and equipment, contributing to significant cost savings.• Continuously monitored market prices for construction materials and equipment, identifying potential cost fluctuations.• Conducted comprehensive market analysis to identify the most cost-effective vendors and obtain competitive pricing. -
Assistant Area Sales ManagerPacktech Private Limited Jan 2009 - Nov 2010Lahore, Punjab, Pakistan• Achieved or exceeded sales targets consistently, consistently surpassing individual quotas by an average of 15% over the past three years.• Expanded the company's customer base by 10% by identifying and pursuing new business opportunities, leading to a 12% increase in sales revenue.• Successfully implemented new sales strategies that resulted in a 20% increase in average order value, contributing to significant revenue growth.• Led and motivated a team of sales representatives, providing ongoing coaching, training, and development, leading to a 15% improvement in individual sales performance.• Established a positive and collaborative work environment, fostering teamwork and achieving a 12% reduction in team turnover.• Conducted market research and analysis to identify trends, opportunities, and challenges in the packaging industry, providing valuable insights for sales strategy development.
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Sales ExecutivePacktech Private Limited. Nov 2007 - Jan 2009Lahore, Punjab, Pakistan• Consistently exceeded sales targets by identifying and pursuing new business opportunities.• Developed and maintained strong relationships with key decision-makers and influencers in the packaging industry.• Successfully negotiated and closed deals with new and existing customers, resulting in a significant increase in revenue.• Provided exceptional customer service, resolving issues promptly and effectively, and maintaining a high level of customer satisfaction.• Presented product and service information to potential customers, effectively communicating the value proposition and closing deals.• Prepared and submitted sales reports, accurately tracking progress and providing insights for sales strategy development.
Ali Haider Education Details
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Business Administration And Management, General -
Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Ali Haider
What company does Ali Haider work for?
Ali Haider works for Matador Solution
What is Ali Haider's role at the current company?
Ali Haider's current role is Marketing and Relationship Manager.
What schools did Ali Haider attend?
Ali Haider attended Superior College, Superior College.
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Ali Haider
Contract Employee Di Pt. Sri Aneka Karytama || Fresh Graduate Bachelor Of EconomicsPalembang -
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