Dilraj Manak Email & Phone Number

• Providing system support services, including service outage diagnosis, troubleshooting and restoration of service and virus protection management.• Performing fast and ecient network support including troubleshooting, help desk functions, and correction of NT-related problems on servers and workstations.• Installing, Updating, & Troubleshooting hardware and software issues Repairing and Replacing PC/Laptop hardware.• Maintaining Windows 2016, Windows 2019, Terminal Servers, & client PC's.• Providing support to customers on a variety of IT issues by identifying, researching and resolving technical problems either remote or onsite. • Assisting users with backing up computer data on network le shares or external media.• Establishing excellent relationships with all colleagues and clients.• Providing on-site support and troubleshooting of network equipment - router, switch and rewalls.• VOIP phone provisioning and deployment, on site troubleshooting.• Sophos Endpoint Administrator, server endpoint security, and client installation.

• Delegated tasks to employees, managing and keeping stations in order.• Assisting customers on product selection, if unsure on any packages.• Inspecting cars prior to wash, check conditions for any issues that customers should be aware of before car servicing.• Cleaning upholstery, rugs, and other surfaces, using cleaning agents, applicators, and cleaning devices.• Washing the exterior of vehicles using various cleaning solutions, waxing, buering, vacuum, clean upholstery and surfaces.• Performing oil change on customer vehicles.• Operating POS register and performing opening/closing operations.• Identifying customer needs through excellent communication skills to obtain specic information and identify sales opportunities