I am a forward-thinking customer service and call center professional with 15+ years of experience in providing operational leadership and problem solving skills to global omnichannel retailers. What sets me apart is my strong ability to see a situation from differing perspectives, and myself and my teams execute even when facing difficult obstacles. My ability to build relationships within an organization allows me to resolve key issues with minimal impact to customers and to present a strong, consistent customer-centric message within the organization.I have extensive training and human resources expertise and I am exceptionally well versed in all aspects of strategic business development and customer retention. Significant demand forecasting, reporting and project management experience in dynamic, high volume, ROI intensive organizations.Colleagues know me as a dynamic leader and a strong agent of change. I am compassionate yet driven to ensure operational goals are met and exceeded. To me, the customer truly does come first but I also know that there needs to be a balance to ensure the organization's bottom line remains healthy. I take time for understanding the business and the audience before suggesting ideas. I can (and often do) work well alone, but I’m at my best collaborating with others.Specialties: eCommerce, Operations, Customer Engagement, Customer Service, Customer Care, Contact Center, Analytics, CRM, Retail Branding, Developing Partnerships, Talent Retention, Project Management, Social Media Engagement.I have a BA in Liberal Studies from Florida Atlantic University.