- Monitor merchant performance and targets - Develop long-term relationships with a portfolio of major & strategic merchants, lead engagement, and provide best-fitted Gojek solutions that will generate sales- Involve in exciting internal projects to increase revenue (Media package selling) and optimize costs (Increase commission fee, increase co-fund ratio)- Build dashboards to track the progress of tasks and projects- Onboard and support the Sales team in approaching new merchants- Create sales forecast based on Gojek’s plans & campaigns, assess competitive benchmarking, and anticipate potential business challenges

- Call restaurants/ SMB merchants to advise, persuade, and support them in registering as partners with GrabFood- Monitor, care for, and help resolve clarity issues and establish relationships with merchants- Develop and maintain relationships with merchants- Analyze data to provide insights into customer behavior and develop appropriate state- Organized operational training for merchants- Support the execution of sales campaigns/marketing events to promote and increase sales volume.

- Supporting and acquiring new personal loans clients- Responsible for lending support transactions- Participating in training courses for the solid understanding of VP Bank's products and services- Work together with teamate to achieve other tasks

- Performed and collaborated with colleagues, solved some emergent cases smartly and gently- Coordinated to host workshops and birthday parties, increased the company performance and customer satisfaction- Set up the area structure to ready for daily operation