As a Customer Support Specialist at GoHighLevel, I am committed to providing exceptional assistance across a diverse range of features tailored to help businesses thrive. My expertise includes supporting clients with CRM management, opportunities and pipeline tracking, workflow automation, and various communication tools such as SMS and email. Additionally, I guide clients in creating and optimizing funnels, websites, memberships, and communities.My key responsibilities… Show more As a Customer Support Specialist at GoHighLevel, I am committed to providing exceptional assistance across a diverse range of features tailored to help businesses thrive. My expertise includes supporting clients with CRM management, opportunities and pipeline tracking, workflow automation, and various communication tools such as SMS and email. Additionally, I guide clients in creating and optimizing funnels, websites, memberships, and communities.My key responsibilities include:CRM Management: Assisting clients with the setup and optimization of their CRM systems to enhance customer relationship management.Opportunities and Pipeline: Helping clients manage and track their sales opportunities and pipelines for improved sales performance.Workflow Automation: Supporting clients in automating their business processes to increase efficiency and streamline operations.Communication Channels: Providing guidance on SMS and email marketing campaigns to ensure effective customer communication.Funnels and Websites: Assisting clients in building and optimizing sales funnels and websites to maximize conversion rates and online presence.Memberships and Communities: Helping clients set up membership sites and online communities to foster engagement and loyalty.Feature Utilization: Ensuring clients make the most of all current GoHighLevel features to meet their business goals.Issue Resolution: Addressing and resolving any issues clients face with their GoHighLevel features, ensuring a seamless and positive experience.By delivering personalized support and solutions, I am dedicated to helping GoHighLevel clients overcome challenges and succeed in their business endeavors. Show less

•Assist clients in collecting SMS/Email subscribers using our tools to collect•Assist clients in transferring their balance from the old SMSBump account to the new SMSBump account•Providing TCPA and CTIA Compliance for their Shopify policies section to be validated•Help clients with technical issues like (failed messages, the collect subscriber tools not working, their flows/automation not sending text, etc)•Assist clients in exporting all their subscribers•Escalate the… Show more •Assist clients in collecting SMS/Email subscribers using our tools to collect•Assist clients in transferring their balance from the old SMSBump account to the new SMSBump account•Providing TCPA and CTIA Compliance for their Shopify policies section to be validated•Help clients with technical issues like (failed messages, the collect subscriber tools not working, their flows/automation not sending text, etc)•Assist clients in exporting all their subscribers•Escalate the client's account if needed for further investigation to resolve the issue Show less

•Assist clients install their reviews widget, and star rating on their website through Shopify back-end•Assist clients install their reviews widget, and star rating on their website with their BigCommerce, Woocomerce, and Magento e-commerce platform•Assist clients to add star ratings in their collections page, add SEO page and reviews tab•Assist the client in importing their reviews from other reviews platform to Yotpo•Help the client update the admin email on the… Show more •Assist clients install their reviews widget, and star rating on their website through Shopify back-end•Assist clients install their reviews widget, and star rating on their website with their BigCommerce, Woocomerce, and Magento e-commerce platform•Assist clients to add star ratings in their collections page, add SEO page and reviews tab•Assist the client in importing their reviews from other reviews platform to Yotpo•Help the client update the admin email on the account•Help client verify their email domain through SendGrid•Asssit clients in exporting all their reviews and closing their account•Assist clients syndicate their reviews in Walmart, Google Seller rating, and Google Product listing ads•Assist clients in finding their ProductID through the website inspect elements function•Help clients with API functions available in UGC Growth•Help clients access multiple accounts using only 1 credential through a multi-store function•Assist clients invalidate previous orders so that the customer will not receive reviews for those orders•Assist clients to send automatic and manual review request emails to their customers•Escalate the client's account if needed for further investigation to resolve the issue Show less

• Process phone and plan upgrades for the customers• Process/Assist customers with phone and accessory orders• Educate customers about billing concerns• Assist customers with processing trade-ins• Performs promo application• Performs knowledge base research for promotions, phone plans, disputes andescalations

• Educate customers about their medical bills• Add and update medical insurance• File and re-file medical claims to the insurance company• Educate customers about insurance denial and process disputes if needed• Process out-of-pocket payments

• Make outbound calls and offers publishing packages to help customers have theirmanuscript published.• Update customer's account in Salesforce• Update leads list status

• Assist customers in Downloading, Installing, and Activating their Microsoft Office apps• Access remotely customer's Windows PC and Macs for D.I.A. and Troubleshooting issues• Performs Knowledge base research based on customer's error message

• Help customers with their DSL and Fiber internet issues (Slow speed, Intermittent speedand no internet)• Help customers with their phone problems (No dial tone and cutting in and out)• Help customers with their Prism TV concerns (No signal, Remote replacement, and setupbox replacement)• Performs Knowledge base research based on the customer issue• Process technician dispatch if needed

• Administer the school's computerized system (Enrolment, Cashier, Grading, Registrar andEmployee attendance)• Administer school's database SQL Server (Runs SQL query if needed based on therequest, update details directly in the database based on the request, and create a database backup every end of the day)• Create school reports based on request and accreditation needs• Layout designs such as T-shirts, Tarpaulin, and school ID• School’s official photographer•… Show more • Administer the school's computerized system (Enrolment, Cashier, Grading, Registrar andEmployee attendance)• Administer school's database SQL Server (Runs SQL query if needed based on therequest, update details directly in the database based on the request, and create a database backup every end of the day)• Create school reports based on request and accreditation needs• Layout designs such as T-shirts, Tarpaulin, and school ID• School’s official photographer• Print school ID Show less

• Teach students basic computer knowledge for minor subjects• Teach students basic programming and animation for major subjects• Creates daily lessons and presentation• Creates quizzes, exams, and project requirements• Create a syllabus every semester• Consolidate student grades in Excel’s grading system before adding them to the computersystems

• Create and print daily, weekly, monthly, and yearly library reports• Input new books into the library system• Ensure all computers in the library works• Help the Librarian with technical and report needs