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Donna Taylor Email & Phone Number
Program Assistant
at
View Point Health
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Program Assistant
Location
Loganville, Georgia, United States
Who is Donna Taylor? Overview
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Quick answer
Donna Taylor is listed as Program Assistant at View Point Health, based in Loganville, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Donna Taylor.
Donna Taylor previously worked as Regional Delivery Manager at Cisco and Customer Service Manager; AMER Global Enterprise (GES) at Cisco. Donna Taylor holds Certificate, Medical Billing And Coding from Sanford-Brown (Formally Ultrasound Diagnostics).
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Email format at View Point Health
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View Point Health
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Profile bio
About Donna Taylor
Experienced Global Service Escalation Manager with a demonstrated history of working in the computer networking industry. Skilled in Oracle r12 Ordering Systems, WebEx, Contact Centers, Root Cause Analysis, and Commit Management.
Current workplace
Donna Taylor's current company
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8 roles · 22 years
Donna Taylor work experience
A career timeline built from the work history available for this profile.
Regional Delivery Manager
Metrics review (Process gap and improvement), Case management, Escalations, Bookings Commit,Change management, customer service / experience, data analysis and storytelling, facilitation, cross-functional engagement and leadership, troubleshooting, relationship building and management
Mar 2023 - Feb 2024
Customer Service Manager; Amer Global Enterprise (Ges)
Oct 2018 - Mar 2023
Rcs - Americas Products - Customer Service Advisor
CS Advisors Tune and Drive the Support Delivery Engine to peak EfficiencyKey Digital Skills: Team of Teams/Analytical Decision Making/ Communicating Effectively with DataSupport Areas:Order Management Transactional Health OneSupport Direct Ownership Lead Critical Escalations Review Feedback/Satisfaction Data Lead Engagement with Regional Operations Key.
Aug 2016 - 2022
Global Service Delivery Escalation Manager
- Escalation Manager within an escalation team that directly impacts customer experience by resolving challenging issues within the Order Management space. Additionally manages Bookings commit process for Cisco and thus.
- Collaborating and leading vendor team(s) on fast issue resolution. Customer expectations setting are critical success factors in this position. Determine the impact and the scope of escalations and will decide course.
- Actively participate in the identification of opportunities to streamline, automate and outsource segments of the customer support cycle, and in driving movement of those segments to the appropriate venue.
- Responsible for executive escalations – coordinate resolution and always close the loop
- Manage Interface to Regional Operations – inform or handover to Regional Operations based on customer impact or involvement
- Analyze escalations volumes and root causes Meet regularly with Vendor manager / Service Delivery Managers to highlight issues with process, performance, tools and stakeholder expectations Manage Vendor escalation.
Apr 2012 - Mar 2018
Us Federal Customer Service
Call center, case management and end to end (Pre and Post booking) order support for US Federal government sector within Cisco. Was in direct Communication via email/phone support with Customers and Partners. Engaged with Regional Ops and Sales for order resolution.
Feb 2009 - Apr 2012
Brighthouse/ Wep Customer Representative
Scientific Atlanta
Jul 2006 - Feb 2009
Customer Service
Just in time order support for major metro hospitals in Atlanta and Birmingham
2004 - 2006
~2 yrs
3 education records
Donna Taylor education
Certificate, Medical Billing And Coding
Sanford-Brown (Formally Ultrasound Diagnostics)
Diploma, General
Rockdale Co. High School
Health Services/Allied Health/Health Sciences, General
FAQ
Frequently asked questions about Donna Taylor
Quick answers generated from the profile data available on this page.
What company does Donna Taylor work for?
Donna Taylor works for View Point Health.
What is Donna Taylor's role at View Point Health?
Donna Taylor is listed as Program Assistant at View Point Health.
Where is Donna Taylor based?
Donna Taylor is based in Loganville, Georgia, United States while working with View Point Health.
What companies has Donna Taylor worked for?
Donna Taylor has worked for View Point Health, Cisco, Cisco Systems, Scientific Atlanta, and Cardinal Health.
How can I contact Donna Taylor?
You can use AeroLeads to view verified contact signals for Donna Taylor at View Point Health, including work email, phone, and LinkedIn data when available.
What schools did Donna Taylor attend?
Donna Taylor holds Certificate, Medical Billing And Coding from Sanford-Brown (Formally Ultrasound Diagnostics).
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