Promote an environment focused on excellent customer service, hospitality, and sales, while leading a team driven on the principles of honesty, integrity, and service to the community. Ensure policies and procedures are followed consistently by all employees in a positive, professional manner. Provide leadership, direction, and motivation to staff to foster a productive, efficient, and positive work environment while meeting and exceeding sales, club conversion and operational goals. Responsible for management of the facility and the day-to-day operations of the establishment, including providing routine hospitality, wine tastings, and retail sales to customers; managing retail inventory; and coordinating with suppliers; and supervising on-site staff. Primary manager for all special events at the venue from infancy to execution, including corporate, philanthropic, and private gatherings, art shows, live music and other events.

Oversee operations of the Firesteed Cellars tasting room, in-house wine club, interactive messaging platforms, and development/management of onsite guest house/estate grounds and related digital property management applications. Provide training/development, mentoring, direction and leadership to all assigned Oregon teams/properties to ensure the delivery of exceptional service, unique and memorable guest experiences and an enduring brand legacy while meeting and exceeding annual sales and conversion goals.

Facilitate corporate new hire and management training programs, organize and oversee job fairs and recruiting events, payroll management and processing. Oversee operational execution to meet and exceed retail sales goals and store financial targets , administrative duties, financial management, shipping and receiving, inventory management. Member of district and regional focus groups and strike teams targeting key operating metrics, coordinate/organize local community events, grant writing and fundraising, food and beverage prep, operation and execution, and customer service duties.

Team leader and brand ambassador overseeing all aspects of tasting room operations, and wine club. Responsible for development of social media, web and mail campaigns, online and in-house winery marketing and promotional programs, and development of all property offerings and experiences. Managed the planning and execution of the private event program, development and production of all public winery events-on and off site, and worked directly with winemaking team to implement a dynamic and varied portfolio, the elevation of winery involvement in industry and trade events, cultivation and develop of relevant non-profit partnerships, and community involvement, engagement and support.

Key member of property leadership team responsible for all aspects of tasting room and estate operations. Managed retail product sales and inventory, in-house shipping facility, on-site wine club/events, staff development, education and training, reservation platforms, as well as the development and implementation of property specific programs and experiences, operational initiatives, while supporting company operational focuses and financial goals. Collaborated with and assisted Director of Operations, corporate leadership and customer service teams to develop and implement tools, tactics, policies and procedures to increase operational efficiency and effectiveness to positively impact results at multiple company properties.

Team leader focused on delivering exceptional customer service, sales, creating and executing private experiences and special events. Supervised tasting room operations, product and inventory, managed guest and member accounts, facility maintenance, shipping, cash management. Supported tasting room staff, winery goals and focuses in all aspects of daily operations, working with District Leadership Team to cross-train company teams and positively impact property operations.

Oversaw all aspects of restaurant operations, including ordering/receiving, inventory management, food production, health & safety standards, administrative duties, development and implementation of store operational tools and tactics in the single corporate owned location in Washington State