Managed DXC’s Self Service Password Reset offering, built on Bravura Pass technology by Bravura Security• Built a working proof-of-concept for a self-service phone interface, based on Asterisk/FreePBX and integrated with Twilio and Okta• Enhanced service offering in partnership with Bravura Security business and technical SMEs• Established roadmap for feature enhancements• Oversaw revision of solution cost model to improve uptake• Demoed the solution to numerous customers and internal stakeholders• Engaged with stakeholders to understand customer requirements• Produced technical documentation, presentation collateral, solution use cases and business case

Led the technical team responsible for deploying and supporting DXC’s Self Service Password Reset solution• Tested new tool features for incorporation into standard offering• Successfully integrated and deployed multiple on-prem tool instances, including ITAR and EMEA secure accounts(Position spanned merger in which CSC became DXC Technology)

Deployed and supported CSC’s self-service offerings, including a password management system and an IT support portal• Guided over 20 deployments to successful completion* Performed UI and functional customizations, which became part of the standard offering* Solicited customer feedback to improve services and increase solution adoption• Customized SQL reports* Trained and mentored junior team members

Primary systems support for an office involved in health-care claims analysis and fraud prevention• Supported office servers, printers, and workstations.• Rationalized the asset inventory and coordinated both a desktop refresh and migration from Novell to Active Directory.

Senior member of the Desktop team in a large semiconductor factory, supporting 1500+ Windows clients. About 40% of the PCs were in the cleanroom "Fab" environment.• Worked with industrial engineers to optimize the placement of workstations to support the manufacturing workflow.• Coordinated a desktop refresh and produced user communications and documentation.

Solely responsible for all computing operations at an established multimedia design agency in Manhattan.• Supported designers using Adobe product suite and other imaging and printing technologies.• Developed databases, a project archive system, hardware and software inventories• Evaluated, purchased and installed new software and equipment.

Macintosh support for the graphic designers at Penguin's New York City headquarters.• Worked closely with book-cover and marketing designers to maximize use of digital imaging and printing technologies• When Penguin merged with The Putnam Berkeley Group, I executed the merger of both companies' IT operations.• In my final year I was promoted to Manager of the Macintosh Support team.