Advocating for patients seeking mental health treatment. Administering health benefits and reviewing treatment plans. Working alongside insurance coordinators to review clients benefits and medical history. Heavy inbound call volume from patients seeking treatment information. Completing prior authorizations. Educating potential patients and families about treatment plans, the evaluation process, treatment journey, and their insurance benefits. Coordinating benefits and transitions between various areas of care. Works alongside billing to assist patients with costs. Assisting patients and families to identify ways to add value to treatment plans and consulting with facility staff or providers on those ideas.

Coordinate services with various public and private community health, mental health, and social service agencies and work to draw out the capacity of individuals to help them achieve their goals and rehabilitation. Manage a case load of 35 clients and routinely facilitate behavior modification groups sessions. Maintain and update client files and documentation in accordance with DMH, DHS, or Federal guidelines. Work with LA Sheriffs Dept. to conduct screenings of potential clients by evaluating their fit and coordinating their introduction into our programs. Jail coordinator and counselor- June 2017-June 2018Project 180 Forensic Treatment, Los Angeles County JailsAssist inmates with rehabilitation services during their stay in prison and prepare them to reintegrate into the real world upon release and reduce recidivism. Conduct rehab screenings to determine inmates need for substance abuse treatment. Maintain weekly contact with clients that become incarcerated

Performed all case management functions associated with caseload. Collaborated with SMI clients and their families to implement an effective service plan suited for their particular needs. Maintained client’s comprehensive clinical records, including documentation of activities performed as part of the service delivery process. Pursued best practice outcomes for clients with mental illness including continuing education, employment, independent housing and community tenure.