Manage a team of (9) Renewal Sales Reps covering AMER Strategic Accounts focused on Term / Cloud / SaaS business.

Rigor was acquired by Splunk (November 2020).Read about the acquisition here: https://www.splunk.com/en_us/newsroom/press-releases/2020/splunk-to-acquire-plumbr-and-rigor-expanding-the-worlds-most-comprehensive-observability-portfolio.html

Manage the team responsible for all post-sale activities including: Account Management, Up/cross-sells, Renewals, Professional services, Onboarding/enablement and Support. We interact with Customers daily with a goal driving Value/ROI through our SaaS platform to achieve strong customer retention, net-negative churn, stewardship and a positive end-to-end experience.

Account Manager:• Owned client roadmap and IT scope delivery for a nationwide 4G/LTE rollout, as well as other cloud-based network function initiatives for a Fortune 50 company• Worked with the network product owner to define IT scope items and list impacts and interdependencies across the organization• Assisted in establishing project sequencing plans and key stakeholder socialization to align with client and business roadmap• Collected project estimates, secured funding from client and reviewed budget with key project stakeholdersIntegration Lead / Integration Analyst / Technical Project Manager:• Provided technical oversight for IT projects, helping document and resolve project risks and issues across all sub-project teams within the IT Program Management division in a Fortune 50 telecommunications company• Delivered over twenty systems development life cycle (SDLC) projects with budgets totaling approximately $19 million• Managed client expectations, scope delivery and the change management process from project inception to software delivery• Compiled comprehensive system flow diagrams outlining project scope and business value for leadership and testing teamsBusiness Development and People Development:• Crafted original sales content for leadership and senior management teams targeting newly identified sales opportunities and lead responses for several RFPs• Analyzed client portfolio, identified expansion opportunities and risk management and presented findings to senior leadership• Maintained ownership of project financials for team of nine consultants by retaining client invoices, ETCs and provided updates to senior management on a monthly cadence• Organized and lead all campus recruiting events at the University of Georgia and participated in the talent selection process• Managed career growth for new hires at Capgemini through mentoring sessions, performance reviews and interactive learning