Created PowerPoints for large SAP Fiori implementation. PTP, RTR, MDM. PowerPoints included step by step instructions for UK and US end users. Created exercise guides and instructor guides, and provided TTT to outsourced end user trainers.

Created end user training for STP. created PowerPoint presentations, Enable Now simulations for Procurement.

Wrote end user training for SAP IBP and SAC using Enable Now. Led up to two instructional designers.

Created End user training for Production Planning, EH&S, Warehouse Management for a large S/4 HANA implementation.Created PowerPoint presentations, recorded Enable Now simulations, trained trainers, testing teams and facilitated remote end user training.

- Work with Merchandising, Sales Operations, Finance, HR, and other areas to update Enable Now simulations, Courses and User Guides in S4 Hana and Fiori- Editing existing sims- Creating ~200 sims for Article, Pricing, Article Grouping, Purchase Orders, Allocations, Promotions, Returns, Analytics- Work with Planners to create User Guide to for maintaining budgets and estimates- Create swimlane diagrams for departments- Designing more than 50 courses, process flows and 1,000 simulations for 2,000 end users across North America

- Worked with Business Process Experts to learn Univar business processes for SAP ECC implementation from AS400 system- Worked with team to create MiniBulk process for plants- Trained end users at one facility on how to transition to SAP

Senior Training Consultant• Standardized PowerPoints for end-user training (FICO, Commercial, Procurement, Supply Chain Planning, Master Data) in SAP S/4 Hana (Fiori and GUI)• Created end user training PowerPoints for SCE (IM, EWM, 3PL) and Transportation Management• Worked with Change Management specialists to identify deltas for upcoming SAP upgrade from ECC to S4 Hana/Fiori

Standardize PowerPoints for end-user training, create and update EnableNow simulations, create Quick Reference Guides for SCM, FICO, Retail, Procurement in SAP S/4 Hana.

• Used the SAP Training Hub to provide an overview of Enable Now for Authors, Master Authors and Managers to record SAP HANA S/4 transactions and other training deliverables for upcoming global clients• Trained for Desktop, WebAssistant and Intelligent User Assistant in S/4 HANA

Writing training for end users of the New York State Housing Finance Agency for consumer mortgage loans.Will train end users and SMEs in SAP HANA S/4 on FICO/PTP/RTR/OTC (Offer to Cash Loans and Debt), BI Reporting and ProLink for loan processing.

• Taking Process Design Documents (PDDs) and Business Process Procedures (BPPs) to develop Instructor Led Training (ILT) courses for Inventory Management for a large global SAP S4/4 HANA implementation• Creating PPTs, Job Aids, Process Flows, Activities and Data for the Inventory Control team at Shiseido

Lead MDM Trainer and MDM Analyst• Master Data Analyst for SAP MDG 9.0. using the Informatica infrastructure • Worked closely with BPOs and MDG IT team to identify, test and log material and vendor data issues and logged technical all errors in HPQC for material and vendor master data• Created master data for all material and vendor master (SCM, LOG, MFG, PROC, COMM, FICO) • Worked with the Global MDM team to extend materials to plants and distribution chains for material master and extend vendors to purchasing orgs and company codes• Updated global train the trainer and end user training materials. Trained trainers and end users for upcoming North American roll-out• Trainer for MDM / MDG, training Teva SMEs and management in material and vendor master data

• Created training for SolMan 7.2 upgrade including PowerPoint decks and step-by-step instructions for the following topics: Solution Manager Overview; Solution Documentation; ChaRM; and BPCA• Created training for Organization and User Administration roles used around the world• Created job aids to explain overview of administrative processes and where to go for procedures• Created work instructions for global use (domestic vs international and internal vs external users)• Trained help desk professionals within USDA and CACI to support new Administrators• Edited existing documents for technical and functional upgrades to Portal SCM• Collaborate with Business Functional Analysts to determine client needs• Perform knowledge check sessions with help desk and Subject Matter Experts (SMEs)• Facilitated train the trainer (TTT) sessions for TSA trainers including ILT, Exercises, PowerPoint presentation, Assessments and other deliverables for an Oracle 12 ERP implementation using UPK• Trained TSA SMEs in the following Oracle Modules: Accounts Receivables (Web ADI, Billing, Receipts, Collections, Dunning) and General Ledger (Web ADI Journals, Queries)• Wrote, reviewed, and executed test scripts for ISV, E2E and UAT test cycles for all Oracle R12 modules

• Senior Principal Trainer - USDA• Created training for SAP SolMan 7.2 upgrade including PowerPoint decks and step-by-step instructions for the following topics: Solution Manager Overview; Solution Documentation; ChaRM; and BPCA• Created SAP NetWeaver 7.x Portal training for Organization and User Administration roles used around the world• Created job aids to explain overview of User Access and other administrative processes • Created SAP work instructions for global use (domestic vs international and internal vs external users) • Trained help desk professionals within USDA and CACI to support new Administrators in SAP • Edited existing documents for technical and functional upgrades to SAP NetWeaver Portal SCM User Administration SD (Sales, Pricing, Billing, Credit, Shipping) MM (Purchasing, IM/WM, Vendor Valuation• Collaborated with Business Functional Analysts to determine USDA client needs for SAP SCM modules• Perform knowledge check sessions with help desk and Subject Matter Experts (SMEs) Senior Principal Trainer - TSA • Facilitated train the trainer (TTT) sessions for TSA trainers including ILT, Exercises, PowerPoint presentation, Assessments and other deliverables for an Oracle 12 ERP implementation using UPK• Trained TSA SMEs in the following Oracle Modules: Accounts Receivables (Web ADI, Billing, Receipts, Collections, Dunning) and General Ledger (Web ADI Journals, Queries)• Wrote, reviewed, and executed test scripts for ISV, E2E and UAT test cycles for all Oracle R12 modules

• • Wrote and trained SMEs and end users on MM (IM/WM) courses on a large WM implementation of SAP. Provided instructor and end-user step-by-step instructions and process flows for all tasks in the warehouse• Wrote IM/WM Reports overview and instructions to run key reports to manage warehouse movements, receipts, and shipments• Reviewed how WM would be implemented in their plant and how the functionality would enhance the existing processes to maintain stock and ship product

• Trained end-users in SD courses including Billing, Sales Orders, Customer Service, Customer Master and Material Master Data. Trained over 200 end-users in using SAP for all tasks related to customer sales and service

• Wrote training material for SAP Produce to Order including Material and Customer Master, Invoicing using Convergent Charging and Invoicing

• Prepared a global SAP HANA rollout. Wrote participant guides and end user procedural documents for IM/WM and Quality Management Master Data. Worked closely with the SMEs and BAs to make sure that each WCB location has the processes and procedures to do their jobs using SAP • Wrote Instructor and Participant Guides (Material Movements, Purchase Order Processing, and Quality Master Data) and more than 50 End User Procedures to augment the participant guides

• Worked with the Subject Matter Experts in the IM/WM, SD, and FI/CO departments and created 7 PowerPoint decks and dozens of work instructions for a large SAP implementation• Wrote courses for all IM/WM, SD’s Billing and FI/CO’s Accounts Payable modules. Used blueprint documents and testing scripts for a rapid development project for this implementation

• Worked with the Business Intelligence team to create exercises for regional end-user training on Web Intelligence software. Augmented an existing training manual and created exercises so that users could create queries and modify existing reports in Web Intelligence

• Created TTT and end-user training for SAP ECC MM (IM/WM, Shipping, BOMs), used in 17 global warehouses. Worked with the SMEs and plant/warehouse managers to ensure a smooth transition from AS400 to SAP. Used uPerform and Captivate to create work instructions, quick reference guides, and web-based training documents

• Wrote Finance & Controlling courses for the following SAP Modules: FI/CO, including Org Structure, Internal Orders, Master Data, CATS (used for payroll entry for contractors), Period-End Closing, CO-PA, and others

• Developed SAP NetWeaver Portal OTC coursework, including SD (Transportation and Sales & Service). Assisted other colleagues in the P2P workstream, which included MM (IM/WM, Purchasing) courses• Acted as the uPerform and SharePoint admin for a very large implementation. Worked closely with SMEs and co-workers in creating BPPs and other deliverables using uPerform. Set up an LMS on SharePoint for a global rollout of SAP

• Created TTT and end-user documentation for SAP ECC IM/WM users including Inventory, LE (pick, pack, ship, production staging, receiving), Kanban processes, and reporting on warehouse activities using uPerform• Used test scripts and JAD sessions to create user and exercise guides for two different ESAB sites• Wrote over 100 reference guides based on test scripts to assist warehouse, front office, and management in their implementation of SAP

Contract work with Huntington Bank management and IT to create maintenance and systems administration guides for their software applications (z/OS, CICS, DB2) using Microsoft Word 2013. Work with other consultants to review, assess, and make recommendations for maintaining the systems in place, as well as moving applications to other platforms.

Support customer service representatives in a fast paced financial environment. Work with mainframe applications and create reports using Crystal Reports 11.Senior business analyst and customer support representative contractor at Lincoln Financial Group. Supported up to six mainframe applications with different front-end systems (GUI’s). Responsible for working with the Account Management team to trouble shoot end user IT problems and process financial transactions that have failed. Ran reports in Crystal 2008 and performed QA testing on Mainframe, DB2, and Web-based applications. Trained customer service reps one-on-one on Microsoft Office products and several mainframe system applications. Created work instructions using Word and published to SharePoint site.

• Subcontracted with SAP to implement SAP to replace PRMS (AS400) application for MM (IM/WM), FI/CO modules including Payroll. Worked with blueprint documents to create end user training, uPerform work instructions and quick reference guides• Trained 130 end users in a classroom setting and one-on-one sessions

• Updated and created SAP global training materials using uPerform. Performed administrative duties (glossary, user roles and templates). Created Visio diagrams to assist users with business processes and SAP transaction codes• Led hands-on training for over 300 end-users for an SAP ECC Portal implementation for MM (IM/WM, Master Data) PP (MRP, CRP, BOM, Production Orders, Routing, Work Center, Shop floor control), and other modules including RF scanning

• Trained end users in General SAP Navigation, Amtrak Processes, SharePoint library, Project Systems, SD (Billing), Contracts, and FI/CO. Assisted with requirements for specific modules (i.e., re-billing, contracts, Plant Maintenance, FI/CO, Master Data, Project Systems)• Wrote Amtrak specific process procedures to assist users with the changing business using SAP and SharePoint 2010

• Wrote end user training for Operations and IT teams to record SAP transactions• Trained business analysts and Subject Matter Experts (SMEs) how to record transactions in SAP using uPerform. Set up the uPerform client, created templates, set up users and created training documentation for maintenance by EPIQ employees

• Assisted Finance and Production Planning with re-implementation of SAP 4.7 customizations• Created User Manuals, Overview PPTs, and Visio diagrams for training Finance users• Recorded over 200 work instructions for all Contract-to-Closeout transactions in uPerform• The Contract-to-Closeout process includes Finance Master Data elements, Customer Master Data creation and maintenance, SAP Contract creation and maintenance, Project creation and maintenance, Billing, Payment Processing, and GL

• Worked with SAP ECC MM (IM/WM) SD, (EDI orders, Shipping, Billing) LE (pick, pack, ship) Subject Matter Experts (SMEs) to create training documents for end users in small warehouses and distribution centers around the country using blueprint diagrams to create end user training (including RF guns) • Used uPerform, PowerPoint, Word (QRGs)

• Worked with the Adult e-Learning Network to migrate SCORM training into SumTotal. Wrote requirements for customizations for the new LMS• Wrote end user documentation using SharePoint 2010 with new LMS

• Worked with SAP SD modules (Billing, Customer Master, Sales & Service, Payment Card Processing) and Finance business users (AR, ACH, GL) to create online training from blueprint diagrams and test scripts for over 7,000 end users using PowerPoint, uPerform and Captivate to convert over 20 PPT story boards to web-based presentations• Recorded 250 SAP transactions for OTC and Warehouse Management modules with uPerform

Gathered requirements for end-to-end CMMI standards training for the IT Department (120 users) using PowerPoint, Word, Excel, and Access.Wrote training and trained trainers on content.

• Gathered requirements for end-to-end CMMI standards training for the IT Department (120 users) using PowerPoint, Word, Excel, and Access. Wrote training and trained trainers on content

Created SAP ID documents for SD, Warehouse Overview, SAP Navigation.• Researched and analyzed master data• Created work instructions by using uPerform application for the following modules in SAP: SD/IMWM, Purchasing• Created training documentation which includes participant guides, exercises, and job aides• Assisted client’s employees to develop training materials

Recorded 500+ SAP transactions for several modules of SAP (FI/CO, MM, SD, Production Planning (PP), and WMS modules) for instructor-led and web based training using Microsoft Office and Adobe products and Captivate 4.Ran Joint Application Development (JAD) sessions to assess training needs and reported to management.

Worked closely with the SMEs to create end-user training documentation for an SAP implementation and two upgrades (2 phases) PP, MM, SD modules using Microsoft Office products (Visio, PowerPoint, Word, Excel), and RWD InfoPak. Converted storyboards to web-based training using Captivate and Adobe products for international users. Updated LMS matrix as courses were completed and updated. Facilitated and trained trainers and hundreds of end-users.

Gathered requirements for a large project for a web-based solution using Microsoft and IBM technologies (i.e., SQL, .NET, C#, WebSphere, JavaScript, XML), for one of the branches. Interviewed users, performed JAD sessions, prepared swimlane diagrams, use cases, test plans, project documents, and wrote 'as is' and 'to be' process documentation, design workflows.

Worked on an Oracle implementation, gathering requirements, user processes, and scenarios. Completed documentation procedures for developers and support teams on an Oracle 11i Financials implementation (including Workflow Manager). Wrote web-based training and assessments using Microsoft Office and Captivate products.

Business and systems analysis and documentation for all phases of software development. Worked with the developers, DBAs, project managers, other business analysts, and users to educate, upgrade, and deploy a SQL, Visual Basic, and Crystal Reports based, in-house invoicing system that interfaces with SAP to produce complex invoices and reports for affiliates and management associates.

Business and systems analysis and documentation for all phases of software development. Worked with the developers, DBAs, project managers, other business analysts, and users to educate, upgrade, and deploy a SQL, Visual Basic, and Crystal Reports based, in-house invoicing system that interfaces with SAP to produce complex invoices and reports for affiliates and management associates.

Documented and trained users on Sales Management, Customer Order Entry, and Accounts Receivable systems (interfaces to Oracle Financials) on IBM Z900 mainframe, AS400, and Unix AIX platforms. Worked with the developers, DBAs, project managers, helpdesk, and QA in educating the 6,000+ ADT employees that use the systems .

Worked as a systems analyst, technical writer, and trainer for a project with over 400 users.Designed and supported SAP interfaces (AR, Finance) using Crystal Reports for all reporting, Lotus Notes and Microsoft Access databases and Excel spreadsheets.Wrote all BRDs, Project Plans, Test Scripts and project-training manuals and worked with developers to put together all system documentation using Word and RoboHelp.