-Conducting comprehensive market research to pinpoint target demographics, understand customer preferences, and analyze buying behaviors.-Developing detailed business plans encompassing budgeting, pricing strategies, and market positioning.-Identifying and evaluating key luxury locations such as hotels, spas, resorts, boutiques, and high-end travel destinations.-Implementing robust customer relationship management (CRM) systems to track and enhance customer interactions, ensuring personalized outreach and superior customer service.-Monitoring and analyzing key performance indicators (KPIs) to measure the effectiveness of strategies and make data-driven adjustments to optimize outcomes.

At Martínez-Oronoz Strategic Partners, we specialize in professional development, business development, spa management, and global expansion. We are passionate about creating exceptional guest experiences and driving growth in competitive markets. Our comprehensive services offer end-to-end management within the hospitality sector, ensuring our clients achieve outstanding results and sustainable success.

-Responsible for promotion of Long Island as an ideal location for conventions, meetings, sporting events, and leisure travel-Guide sales team on relationships with clients, industry partners, and stakeholders-Seek and help negotiate cooperative opportunities with partners and vendors-Serve as a resource to sales team in planning for 2025 Ryder Cup and 2026 US Open

-Optimized execution of luxury retail channel sales strategy with a focus on hotels, spas, and destination resort distribution-Successfully opened the company’s first spas in London, Paris, and the Maldives, and negotiated partnership for Dubai and Orlando locations-Managed end-to-end customer experience to ensure satisfaction and loyalty-Oversaw execution of retail assets, merchandising, and grooming guidelines to maintain brand standards-Aided in the planning and execution of retail events and training sessions

-End-to-end hotel & meeting leadership, management and execution including hotel sourcing, property relationship management, onsite oversight, and meeting management-Provide support for all internal departments throughout the year to develop and deliver hotel & meeting strategy-Development, distribution & evaluation of event briefs, RFP materials for all hotel & meeting needs-Lead venue/market site visits for all assigned programming and provide recommendations for hotel sourcing

-Responsible for the solicitation, development, maintenance and general production of corporate, group and transient clientele -Emphasis in US and Canadian Markets-Attend trade shows and outside sales calls-Coordinate, execute, and host client receptions and FAM trips

-Responsible for the solicitation, development, maintenance and general production of corporate business travel transient clientele -Emphasis in Law, Tech, Publishing, Advertising and Pharmaceutical markets-Act as liaison between accounts and Hotel with regard to ensuring proper service, i.e. Reservations/Front Office/ Accounting/Credit-Attend trade shows and outside sales calls-Coordinate, execute, and host client receptions and FAM trips

-Responsible for booking and servicing all domestic group bookings with 25 rooms or less including Fortune 500 companies, wedding, social, leisure and ad-hoc groups-Acts as a liaison between Meeting Professionals/Catering Customers and all operating departments to ensure a high standard of organization and guest service throughout all convention and banquet meeting areas-Attends all pre-event meetings specified by the Director of Convention Services; facilitates communication from one shift to another; observes and enforces objectives and policies as set forth by the Director; assures compliance with all hotel safety standards-Meets with Meeting Professionals/Catering Customers prior to the start of the first event to verify meeting specifications and establish communication method (house phone, cell phones, etc…); -Proactively monitors customer functions, spending 95% of each day interacting with meeting professionals and their attendees to ensure customer satisfaction; reviews all relevant written communications (Group Resumes, Daily Event Lists, Rooming Lists, Banquet Event Orders, etc…) and verifies accuracy of room sets-Coordinates with all operating departments to ensure top product quality and service levels-Support entire marketing division with inquiries, site inspections, FAM trips and prospecting

- Manage various Global accounts within the Pharmaceutical, Finance and Technology markets from a catering to mid-size meetings perspective: 0-50 rooms on peak - Account management for 11 Global Starwood accounts including but not limited to: account plan development/execution, actively interface with customers by phone/ in person and hotel sales teams to reach revenue goals and increase market share- Proactively grow revenues from the group intermediary segment for all Starwood brands with emphasis on converting opportunities to bookings- Clearly articulate each brand value and points of differentiation, to capture group revenue and share growth for all hotels. Increase awareness of Starwood hotels and support revenue growth through calls, sharing Starwood updates by phone and email, and by preparing our hotels to meet customers at industry events- Utilize Starwood technology tools and reporting to maintain proper and detailed records and activities for all accounts in ISAC, as part of effectively managing the account base; and use ISAC and/or 3rd party tools to track Group RFPs and results

-Support Managing and Account Directors’ in order to grow transient and group business-Successfully represent Starwood brand standards in all client and hotel communication-Ensure clients receive timely proposals and collateral requirements from hotels-Conduct bi-weekly follow up communication with travel planners and hotels to ensure all pending bookings are up to date-Manage a Travel Management calendar for participating Starwood hotels with various agencies in the US and Canada-Run requested reports and create detailed account reports as needed for business reviews

-Served as a Housekeeping Supervisor managing room attendants, housemen and day to day housekeeping activity for up to 40 guest rooms-Provided guests with iconic St. Regis Butler service ensuring each guest receives upscale treatment-Worked closely with various departments (Front Desk, Room Service, etc.) in order to execute renowned ‘Bespoke’ service to every guest