Dennis Atkins

Dennis Atkins Email and Phone Number

IT Service Management
Dennis Atkins's Location
Kansas City, Missouri, United States, United States
Dennis Atkins's Contact Details

Dennis Atkins work email

Dennis Atkins personal email

About Dennis Atkins

I am an IT Operations Manager. My experience includes managing enterprise infrastructures, multiple NOCs, call center technologies, and critical applications, all with 24x7 operational requirements. My management responsibility encompasses the breadth of global tactical and strategic service delivery; budgetary control of ongoing operations, project implementation, and personnel management.

Dennis Atkins's Current Company Details

IT Service Management
Dennis Atkins Work Experience Details
  • Freedom Mortgage
    It Manager, Digital Operations Center
    Freedom Mortgage Aug 2016 - Dec 2022
    Greater Philadelphia Area
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  • Insight Global
    Incident Manager (Contract)
    Insight Global May 2015 - Oct 2015
    Headquarters
    Incident management for the X1-Platform (Xfinity product). Performed return to service efforts for outages and managed major incidents. Performed Root Cause Analysis, working closely with the problem management and application development teams to drive Agile development Mentored junior incident mangers, developed training and operational documentation for assigned areas of primary responsibly. Lead daily operational scrum meetings.
    View
  • Verizon Terremark
    Global Customer Support Center Manager
    Verizon Terremark Aug 2012 - Mar 2015
    Cary, Nc
    Responsible for the management of a global support center operations and service assurance for the cloud, hosting, and application management services. Accountable for First Point of Contact and incident triage of large scale infrastructure services.
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  • Verizonbusiness
    Roc Operations Manager
    Verizonbusiness Mar 2007 - Aug 2012
    Global remote application management of large scale eCommerce Web sites.
    View
  • Youth, High School, Ncaa Sports Official
    Referee
    Youth, High School, Ncaa Sports Official 2002 - Aug 2012
  • Intertrade Systems
    Operations Manager
    Intertrade Systems 2001 - 2006
  • Eds
    Operatoins Manager
    Eds Aug 1999 - Feb 2001
    CRES DivisionRE InfoLink Account
    View
  • Re Infolink
    Operations Manager
    Re Infolink 1991 - 1995
    MLS Service
  • Digital Equipment Corporation
    Field Service Engineer
    Digital Equipment Corporation 1980 - 1983
    Bayshore Branch, Santa Clara, CAPDP 11s /VAX 1170
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  • United States Air Force
    Sgt (E4)
    United States Air Force Jun 1976 - Mar 1980
    Lackland AFBKeesler AFBPeterson FieldCheyenne Mountain AFSEletronic Computger Maintenance Tech 305x4
    View

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Dennis Atkins's current role is IT Service Management.

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