Dominic Mayerl Email & Phone Number

Ipswich, England, United Kingdom

Colchester, United Kingdom

Continued to manage the Learning and Development function over 2 sites UK and GermanyResponsible for the Learning and Development budget and tasked with presenting the business with a 3 year growth strategy for continued growth in current sites and potential expansion into USA market.Developed and led the Learning and Development team, growing the team to further enhance the business through modern coaching and ongoing support practices.Further enhanced the 3 tier Leadership Program to reflect more wellbeing and mindset principles. Successfully ran the course for 11 emerging leaders and 8 existing leaders.Project Manager for the development of a new CRM system. Tasked with learning the system and delivering the successful training of the system to all 100 staff from Directorate level to front line staff.

Colchester, United Kingdom

• Manage the Learning and Development function for the whole organisation• Built and continue to deliver a structured induction program encompassing all aspects of the business including business culture and processes, system training and company procedures and sales skills.• Designed and delivering a 3 tier Leadership Program for the business encompassing new and emerging leaders as well as established leaders.• Responsible for the design and delivery of all ongoing training. Sales, soft skills, technical, regulatory.• Continually reviewing training material and delivery style to create the most engaging and innovative training.• Winner of 2015 award for Back Office Person of the Year after only being at the company for 7 months• Winner of 2017 Passion Award. Awarded to the employee that embodies the company core value of passion the most.

Colchester

• Responsible for the creation, publishing and management of the Flaktwoods Group E-Learning platform with global reach and a membership of over 1000 employees.• Demonstrated an ability to learn company e-leaning platforms, delivering training to an elevated standard within 3 weeks of joining. • Researched new e-Learning solutions and implemented new e-learning provider with improved results for the business and savings on annual running costs• Provided webinar software and online 'live' training both in delivery and facilitation. • Designed and delivered e-learning to a global audience with praise from other countries on the ease of learning and simplicity of the English provided.• Developed a number of interactive presentations which have been incorporated across the organization as key sales support tools resulting in measured enhanced sales.• Responsible for creating global marketing material for sales teams as well as generating innovative, fresh designs for web application and European exhibitions• Managed a portfolio of sales managers globally, seeking to understand their marketing needs through regular communication and deliver strong presentation material for their markets

Colchester, United Kingdom

• Built a strong reputation of managing a team which not only delivered training at a high level but also continued to creatively inspire and drive performance throughout the company• Designed and delivered soft skills training that resulted in more than a doubling of achieved sales. • Implemented a structured E-Learning program into the business. Researched best E-Learning opportunities and successfully managed project from infancy to completion.• Continued to strategise and meet training needs of Contact Centre as well as meeting group training requirements for IAG• Designed and project managed the delivery of a new Customer Experience Training Package with commendation from Directors, Managers and Senior Affinity Partner Managers• Member of TCF operational committee and accountable for delivery of all FSA regulatory training within Contact Centre. • Won the IAG Rising Star Award for Innovation

Hastings

• Responsible for assessing the competency of all trainers within the Company which has seen a visible improvement in trainer performance and delivery.• Designed and delivering Soft Skill courses for Team Leaders and Supervisors on Coaching, Evaluation and Time Management.• Designed and co-ordinated Training and Development procedures manual for the company in line with FSA requirements.• A budget and resource audit for the department managed by myself identified opportunities to save £230,000 of a 1.2m annual budget.• Continuing delivery of CII Professional Development courses for existing staff.

Hastings

• Responsible for the design and management of companies’ induction course.• Trained CII Professional Development course for existing staff and achieved 80% pass rate. 10% above national average• Assisted in the implementing of new HR/Training system for recording courses internally and externally and creating training histories.• Acted as reporting line for developing trainers and coached and mentored on a 1-2-1 basis