Daniel Mayrand Email & Phone Number

Montreal, Canada Area

Provides application support for the CRM system currently being used by the Association Provinciale des Constructeurs d'Habitations du Québec (APCHQ), as well as being involved in the implementation project of a new CRM system that will replace it.

Région De Montréal, Canada

Hired to provide application support for the CRM system currently being used by the Association Provinciale des Constructeurs d'Habitations du Québec (APCHQ), as well as being involved in the implementation project of a new CRM system that will replace it.

Montreal, Canada Area

Processed electronic request from Scotia Bank customers.Helped the Bank's users with questions pertaining to the choice of appropriate equipment.During installation projects, managed the coordination between the customer and the performing service teams.Ex. Successfully managed the coordination of a Scotia Bank branch office move to new location (19 users.

Montreal, Canada Area

Created and managed users accounts and network accounts for Air Canada users in Canada and worldwide. Platforms in use at Air Canada: Windows Active Directory, LDAP, Novell, AS400.Created and managed email accounts and email distribution lists on the iPlanet (LDAP) platform.Ex. Within a 48 hours window, restructured the network and email distribution lists.

Montreal, Canada Area

1st level telephone support for users from Air Canada (main account), Air Transat, and Aldo.Worked with remote access software to facilitate software problem resolution with the users.Resolved and/or escalated issues with IT problems submitted by the users.Assisted other call center agents in the absence of the senior tech agent.

Attestation D'Ètudes Collégiales, Gestion En Réseautique, Option Internet

Certificat, Gestion Des Documents Et Des Archives

Diplôme D'Études Collégiales, Techniques De La Documentation