In 3 years , i have gone from a technical support specialist second lines of B2B to the head of 2-3 B2B technical support lines .As a leading technical support engineer of B2B solved complex technical requests from customers, implemented "non-standard" connection schemes.Implementation of cloud telephony and video monitoring connection project.As a manager for 2 years of technical support management, B2B has increased the level of service from 86% to 95%Developed a system of grades and a system of employee motivation.Took an active part in the development and modification of business processes for the new BSS platform from Netcracker.At the moment I work at the Center of Financial Technologies company as an application support engineer, my responsibilities include :Operational detection and elimination of incidents: setting tasks for correction, finding workarounds.Participation in the installation of software, GitOps.Participation in the launch of new projects: work in the project team, performance evaluation and feedback.Interaction with the development team and related departments.Implementation and configuration of monitoring system tests for microservices and applications