* Assists with handling the needs of hospice patients in the In-Patient Unit setting* Able to maintain IPU proficiency to meet the demands of current and potential client expectations* Builds and accurately maintains patient profiles on the IPU-MAR and other non-Pyxis profiles. Obtains verbal orders and processes e-prescriptions in order to maintain patient profiles as needed* Proficient in using Fortis and its various functions to assist with profiling and communicating issues at hand, forwarding non-IPU faxes to the appropriate department and sending faxes via email when necessary* Verifies/validates fax and profile information and documents interventions per protocol* Adheres to all IPU and Call Center policies and procedures* Provides appropriate therapy recommendations based on patient specific information* Offers most appropriate MUG alternatives when necessary without limiting therapy options for optimal, cost-effective patient care* Remains available for the medical team to address both urgent and non-urgent IPU needs and provides quality customer service* Works with Pyxis and Tech Support groups by troubleshooting hardware and communication issues to the correct team* Able to perform at the established IPU goals without affecting profile accuracy or call quality* Assists with training and educating staff on the IPU process and protocols when needed

• Trained on drug safety and risk management throughout the process of drug development and its life cycle in open market. • Performed Case receipt, triage, data entry, and coding including narrative generation.• Reviewed, ranked, verified, processed, and documented: event terms; case classifications (validity, seriousness); special scenarios; product complaint information; medical device adverse events; reported with due date; and accuracy and consistency.• Researched and reviewed literature.• Prepared initial and follow up case narratives.• Performed appropriate case follow-up, generating follow-up letters.• Ensured regulatory compliance with timelines for individual expedited case report submissions.• Reconciled cases within the clinical database, call centers, business partners, and Quality Assurance (QA), as required.• Developed and maintained advanced knowledge of: global regulations and guidelines, Standard Operating Procedures (SOPs) and writing practices; data entry conventions; and search functions in the safety database.• Participated in contributing towards ICSR, Aggregate reports (DSUR, PSUR/PBRER and PADER).• Developed advanced knowledge of the roles and responsibilities of various functionaries in drug safety departments, such as - the QPPV (Qualified Person for Pharmacovigilance), drug safety physician, drug safety data analyst, drug safety associate, drug safety data entry associate, drug safety triage officer, drug safety auditor, drug safety regulatory associate, and others.• Gained competency to handle pharmacovigilance audits

• Contact physicians and benefits providers as necessary to process a prescription• Responsible for investigating and resolving third-party payment issues• Counsel and answer patient's questions regarding prescription and OTC medications• Perform CMS required audits and ensures compliance with state and federal guidelines• Supervise, train and manage pharmacy associates.• Serve customers with a professional, caring demeanor for quality patient care experience.• Perform monthly inventory for both narcotic and non-narcotic drugs and investigate and correct any discrepancies.• Resolve all third-party rejections and obtains prior authorizations when necessary.• Supervise pharmacy staff in all aspects of data entry and quality assurance

• Evaluated coverage determinations, including approval and denial of prior authorization coverage determinations for Medicare and Medicaid patients• Provided approval and denial decisions for coverage determination and redetermination requests, including but not limited to prior authorization requests, quantity limit exceptions, non-formulary exception requests, step therapy exception requests, tier exceptions and maximum dollar overrides in accordance with Medicare and Medicaid guidelines, client guidelines, and benefit designs• Ensured all timeframes are met for coverage determinations and redeterminations• Responded to escalated inquiries and correspondence regarding coverage determinations and redeterminations with members, providers, and pharmacies• Ensured coverage determination criteria is being applied based on individual client requirements• Ensured accurate configuration of client criteria and authorization records in the prior authorization automated system

• Verified the accuracy of prescription orders as keyed and filled by Specialty Pharmacy Technicians.• Counseled patients on Specialty medications, including proper self-administration and home storage.• Answered drug information inquiries from other health-care providers.• Contacted provider offices to clarify incomplete or incorrect medication orders• Met department productivity and accuracy standards.• Oversaw product verification for outgoing prescription of a high volume.

Oversaw daily operations and work flow of pharmacy to ensure quality standard, customer service and customer retention are exceeded. Filled all orders, checked all drug packaging and labeling for accuracy. Enforced pharmacy to adhere to compliance with all local, state, and federal rules and regulations regarding the practice of pharmacy. Supervised associates to achieve maximum performance, prepared work schedules and monitored work load to maintain appropriate staff levels. Oversaw inventory and record-keeping for all controlled medications. • Spearheaded appropriate quality controls and initiates opportunities for performance improvement in pharmacy practice.• Developed, implemented, and maintained policies and procedures in the Department of Pharmacy Services.• Ensured safe procurement, distribution, storage, utilization and disposal of drugs and biological according to federal and state regulations.• Administered accurate dispensing processes and timely delivery of medications, providing the highest possible quality pharmacy services and products.• Continually examined quality assurance performance of pharmacy processes, developed and implemented system improvements to provide unparalleled pharmacy services.• Worked jointly with consulting pharmacy staff to develop and manage cost containment programs, including DURs. • Contacted physicians to verify and/or make changes to medications.• Initiated therapeutic switches of medications to comply with VA formularies.• Monitored patients’ therapies for drug interactions and contradictions

Interpreted physicians’ prescriptions and verified all patient information before filling a prescription. Prepared liquid medicines, ointments, powders, tablets and other medication and dispensed products as prescribed. Recorded prescriptions dispensed, and poisons, narcotics and other restricted drugs. • Checked prescriptions for correct dosage and for drug interactions and incompatibilities.• Compounded prescribed, packaged, and labeled medicines.• Advised on the use and effects of medications as well as provided medicinal consultation to customers upon filling a prescription and on OTC medicines.• Contacted physicians and benefits providers as necessary to process a prescription.• Communicated in a professional and confidential environment for customers.

Verified and reviewed 600-800 prescriptions daily for clinical and non-clinical information accuracy. Tracked order status and outstanding issues. Confirmed validity of controlled substances. • Aided phone technicians in clarifying prescriptions regarding problems with quantities, directions, interactions or any other clinical issues. • Interpreted physicians’ prescriptions and contacted doctors or other prescribers and/or patients to verify information on prescriptions and expedited processing of order.• Consulted patients regarding the proper use of medications and potential drug reactions.• Reviewed interactions of high dose prescriptions and resolved each situation.