Donna Bell Email & Phone Number

OLG is a provincial agency responsible for gaming facilities, the sale of province-wide lottery games, the PlayOLG Internet gaming web site and the delivery of bingo and other electronic gaming products at Charitable Gaming Centres across the province. Donna recently moved from the operations team to the design and build team. Currently expanding her skill set to include VMware and Azure. Donna has successfully written the Microsoft Certified Azure Fundamentals Exam.Donna has a keen interest in continuous improvement and has achieved OLG;s Lean Six Sigma Yellow Belt Certification.

Donna provides day to day administration and support for the enterprise wide Messaging and Collaboration infrastructure. This complex infrastructure includes IBM Domino 9.x servers for messaging and applications; Blackberry Enterprise Server 12.8, BlackBerry 10, and Android devices, Office 365 (Exchange online, Skype for Business, Sharepoint online, OneDrive, Outlook) Macfee Enterprise Gateway and Fireeye. Donna was an integral member of the project team to migrate the corporate business to Office 365/Outlook while ensuring the validity of the production Domino messaging infrastructure.

A dynamic and confident self-employed consultant specializing in enterprise Lotus Notes/Domino consulting services.

The TJX Companies, Inc. is the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, ranking No. 108 in the most recent Fortune 500 listings. Headquartered in Framingham, Massachusetts, The TJX Companies, Inc. has more than 3,200 stores in 6 countries, 3 e-commerce sites, and approximately 191,000 Associates, including T.J. Maxx and Marshalls (combined, The Marmaxx Group), HomeGoods and Sierra Trading Post, as well as tjmaxx.com and sierratradingpost.com, in the United States; Winners, HomeSense, and Marshalls (combined, TJX Canada) in Canada; and T.K. Maxx in the United Kingdom, Ireland, Germany, and Poland, as well as HomeSense and tkmaxx.com in the U.K. (combined, TJX Europe). Donna was an integral member of the project team, providing support to the production Domino messaging infrastructure during the migration from Domino/Notes to Office 365/Outlook. Working with third party vendors, she worked to investigate and remediate issues with the migration of users and resolve issues within the coexistence environment. Donna’s natural orientation of focusing on details greatly assisted with the remediation of account information in Active Directory and the Domino Directory to facilitate a successful migration. Exceptional customer service and time management skills ensured any issues were dealt with in a professional and timely manner.

Deloitte LLP, one of Canada’s leading professional services firms, provides audit, tax, consulting and financial advisory services to a wide range of Canadian and international clients. Deloitte LLP is the Canadian member firm of Deloitte Touche Tohmatsu Limited, which is a network of member firms, each of which is a legally separate and independent entity.Donna provided day to day Domino Administration and support for the enterprise wide Lotus Domino release 6.54 and 8.52 servers utilized for applications. During this contract, Donna provided technical direction to cleanup and stabilize the current Domino infrastructure which included upgrading existing servers from Domino 6.5.4 to 8.5.2. Donna also installed and configured additional servers into the infrastructure to facilitate the implementation of a Global Application. Maintenance releases to other existing applications were also deployed and the application promotion process documented to ensure consistency in procedures going forward.Donna previously was contracted at Deloitte Canada from October 2008 to March 2009. During this contract Donna provided day to day Domino Administration and support for the enterprise wide Lotus Domino release 6.54, 7.0.2 and 8.0 servers for applications. Donna documented the current infrastructure, designed and created the project plan to restructure the current infrastructure to provide for sustainability and growth and presented this information to the executive level committee for approval.

AB SCIEX is a global leader in the development of best-in-class technologies that help answer complex scientific challenges and improve our world. AB SCIEX creates scientific instrumentation, software and services for the life science, clinical research and industrial markets, empowering you with technologies that are used in drug discovery and manufacturing, food and environmental safety, and clinical research.Donna was contracted to provide technical direction and technical leadership for splitting from the primary Domino domain. A new Domino infrastructure was architected, documented and diagramed to expand the environment to include regional hub servers clustered for replication. Donna built and implemented the new Domino 7.0.2 servers on Windows 2003 server running VMWare and provided day to day administration and support for the environment. After a change in technological direction, Donna returned in August 2013 to ensure a viable copy of the Domino Data was available and accessible and then decommissioned the entire Global Domino Infrastructure.

SOCAN (the Society of Composers, Authors and Music Publishers of Canada) is a not-for-profit organization that represents the Canadian performing rights of millions of Canadian and international music creators and publishers. SOCAN plays a leading role in supporting the long-term success of its more than 120,000 Canadian members, as well as the Canadian music industry. In addition, SOCAN plays a leadership role in mentoring emerging creators on various aspects of the craft and business of music. SOCAN also advocates on behalf of their members to ensure that copyright is respected and that creators are appropriately remunerated for the use of their work.Donna was contracted to assist with the upgrade of the Domino Server Environment. She quickly emerged as the leader of the project, managing all aspects of the project and preparing key documents such as; the Statement of Work, Project Requirements Document, Project Plan and Reports to the Stakeholders. As technical lead, Donna planned and tested the upgrade process from Domino servers and Notes clients from release 6.5.4 to 8.5.1., implemented the server upgrade process in production, and created the training material content and presentation for training the user community.

During this contract Donna provided day to day Domino Administration and support for the enterprise wide Lotus Domino release 6.54, 7.0.2 and 8.0 servers for applications. Donna documented the current infrastructure, designed and created the project plan to restructure the current infrastructure to provide for sustainability and growth and presented this information to the executive level committee for approval.

World Vision is a Christian relief, development and advocacy organization that is dedicated to working with children, families and communities to overcome poverty and injustice, in nearly 100 countries.Donna was contracted to manage the completion of the Lotus Notes release 6.5.4 client upgrade which included troubleshooting issues with client access and roaming profile configurations. The roll expanded to include providing day to day Domino Administration and support for the enterprise messaging and application environment, providing technical direction and assistance to cleanup and stabilize the existing Domino infrastructure and designing, planning and managing a project to restructure the current infrastructure to provide for sustainability and growth.

Econstruction provides technology and consulting services to the construction industry.Donna was contracted to provide day to day administration and support of the enterprise wide Lotus Domino R6.5.4 and R7 messaging and application infrastructure. During the early days of the contract, Donna was promoted to Operation Team Lead, overseeing a cross functional team of network and Domino administrators and managing several projects. Most notably, Donna planned, tested, and implemented the projects to upgrade from Domino Release 6.5.4 to 7.0.2 and then from release 7.0.2 to 8.0 across the Development, Test and Production domains. A new architecture was designed and implemented to facilitate separate domains for Development, User Acceptance, Quality Assurance and Production as well as a new process documented for promoting design changes into production. Donna returned to Econstruction from September to October 2008 and developed a technical documentation database for implementing new projects into the environment and provided backup support for the Domino Administrators.

The Children’s Aid Society is a private charitable organization based in Ontario. It serves thousands of children per year, providing foster care, medical and mental health services, and a wide range of educational, recreational and advocacy services.Donna analyzed and defined requirements to upgrade the Lotus Notes/Domino environments from R4.6 to R5, from R5 to R6, from R5 to R7 and from R6 to R7 for several Children’s Aid Agencies in Ontario, plus the Ontario Association of Children’s Aid Societies and the Ministry of Child and Family Services (previously the Ministry of Community and Social Services). Successfully created, proposed, and implemented individual project plans to upgrade the Domino domains to new releases for servers (remotely and locally) and clients providing remote support and training for administration and support staff on new features in ND6. Donna also successfully implemented Lotus Sametime 6.54 with instant messaging and Sametime Connect clients as well as installed and configured the SIP Connector and enabled SIP Gateway connectivity. Managed multiple concurrent projects, providing technical resource scheduling and risk mitigation and management.

Waterloo, Ontario

Provide day to day Domino Administration and support of enterprise wide (NT 4.0, Win2K, iSeries) Lotus Domino R5 and R6.5.4 infrastructure for email and applications (administration of a domain consisting of 76 servers, iSeries email, application and infrastructure servers clustered for fail over). Plan, test and implement the upgrade from Domino 5.0.11 to 6.5.4 across the Development, Test and Production domains for application and infrastructure (intel) and messaging (iseries) servers.Provide day to day administration of the RIM Blackberry Enterprise Server.Plan, test, and implement the creation of two new Domino instances on iSeries.

Toronto, Canada

Provided day to day Domino Administration and support of enterprise wide (NT 4.0, Win2K) Lotus Domino R5 infrastructure for email and applications (administration of a global domain consisting of 50 servers). Provided day to day administration of the RIM Blackberry Enterprise Server. Analyzed requirements and develop architecture for new globally redundant mail routing topology

A dynamic and confident self-employed consultant specializing in enterprise Lotus Notes/Domino consulting services.

Analyzed requirement, designed process, and implemented Domino R6 infrastructure upgrade in acceptance domain for proof of concept. Defined process to assist applications infrastructure administrators with procedures for upgrading Domino from R4.6 to 5.0.11 on AIX and NT platforms. Developed and implemented project for upgrading mail domain servers from R5.08 to 5.011 on AIX. Provided Domino Administration and support of enterprise wide multi platform (Aix, Sun, OS/2, NT 4.0, Win2K) Lotus Domino infrastructure for email and applications, Defined requirements, designed and implemented enterprise wide instant messaging solution utilizing Lotus Sametime 3.0. Designed and implemented pilot project for Domino Certificate Authority in the acceptance domain.

Successfully created, proposed, and implemented second and third level technical support services for the province wide secured email infrastructure, proposal included developing a support model, resource analysis, and cost projections. Developed additional project plans on a site by site basis to upgrade existing Domino R4.6 sites to R5.Developed and implemented training plans to empower key Ministry personnel to monitor and support the infrastructure and facilitate transition to a remote support model. Managed and coordinated project activities for a team of 3.

Architected and implemented a province wide Lotus Domino R5 communications infrastructure to facilitate secured email transmission for 7800 clients dispersed across 79 servers in 30 existing Domino R4.6 and 24 new Domino R5 domains. Architected and implemented a core infrastructure to facilitate encrypted mail between the 54 separate domains utilizing R4.6 Directory Assistance and the R5 Directory Catalogue. Architected and implemented PKI-Domino integration as part of a proof of concept project. Developed project plan, coordinated and managed all technical aspects of the project Trained Ministry support staff on administering the core environment and connectivity to the remote domains. Trained 120 local Agency Domino administrators on managing their independent domains. Documented environments, procedures and reference/training materials. Acted as technical liaison between Compaq Canada, their client and third party vendors.

Designed cc:Mail upgrade process from DB6 to DB8 for year 2000 compliance. Managed and lead the team responsible for implementing the upgrade process for cc:Mail. Prepared existing e-mail infrastructure for strategic directive of MS Exchange. Designed and implemented a migration process from cc:Mail (DB6 and DB8) to Microsoft Exchange 5.5. Provided cc:Mail expertise and problem resolution to the team responsible for implementing cc:Mail to Exchange migrations. Managed coexistence issues between the various mail systems in operation. Designed and built lab environments to facilitate testing. Designed and implemented Lotus Notes 4.64 environment running on NT 4.0.

Toronto, Canada Area

Architected and implemented a Canada wide Lotus Notes communications infrastructure. Project scope included: designing the Lotus Notes environment, developing a project plan, implementing six Microsoft Windows NT4.0 servers with Lotus Domino 4.5.2, configuring the environment to connect with the existing U.S. Notes environment, installing an SMTP MTA, installing a Administration Server, installing a RightFAX server client, implementing ArcServe 6.0 and the Backup Agent for Lotus Notes as the backup solution and converting client access from MS-Mail to Lotus Notes including mail, calendar and scheduling.

Installed and configured Domino/390 and Lotus Notes 4.5 for AIX as part of pilot projects. Upgraded Lotus Notes environment from 3.3 to 4.6.Converted cc:Mail client base to Lotus Notes Mail. Project scope included: developing a new configuration for the Lotus Notes environment, developing a project plan, stabilizing the current cc:Mail and Notes environments, implementing four new Microsoft Windows NT4.0 servers, upgrading existing Notes 3.x servers to Notes 4.6, configuring environment to connect with existing Notes environment, converting cc:Mail to Notes Mail, upgrading existing Notes 3.x mail clients to 4.6, upgrading the Linkage Gateway from Notes to TOPS, upgrading workstations, configuring calendaring and scheduling and implementing ArcServe 6.0 and the Backup Agent for Lotus Notes as the backup solution.

cc:Mail administrator, managed the directory listing, performed daily and weekly maintenance procedures, Organizer group scheduling, resolved system and client problems, upgraded the cc:Mail routers and administration utilities, documented existing cc:Mail and Lotus Notes environments. Lotus Notes Administrator; managed the names and address book, migrated data, upgraded existing notes database applications, resolved system and client problems. Member of a project team responsible for upgrading the Lotus Notes environment from version 3.3 running on OS/2 Warp to release 4.5a running on Windows NT Server 3.51. Member of project team responsible for converting mail environment from cc:Mail to Notes. Third level technical support, responsible for assisting other cc:Mail and Notes administrators and help desk staff in problem resolution.

Toronto, Canada Area

Researched and developed innovative solutions to support installation and configuration issues related to all aspects of cc:Mail and Notes environments on Novell Netware, Banyan Vines, TCPIP, Lan Manager and Lan Server. Responsible for mission critical cc:Mail customer issues in Canada. Penetrated new technologies as they were released in the market to provide superior technical assistance to all clients.Organized outstanding client issues in a sophisticated Notes Call Tracking Database and assisted other support specialists in providing solutions to outstanding customer issues. cc:Mail Administrator - managed all aspects of Lotus Development Canada's internal cc:Mail network. Network Administrator - responsible for all administration functions on four internal production Novell Netware 3.11 networks. Technical Support Specialist (June 1992 to March 1994)Senior Customer Service Representative (May 1991 to June 1992)