• Monitored social networks, instant messengers, blogs and forums;• Prompt writing of responses to users on issues related to the operation of advertising services;• In-depth knowledge of Yandex advertising products (contextual, media and location-based advertising, Metrika);• Distributed tasks in the team and controlled indicators (SLA, quality of answers);• Interacted with product, marketing, PR, SMM, technical teams;• Participated in discussions, looked for solutions and compromises to optimize the work of the team;• Worked on improving the tone of communicate (tone of voice);• Build technical processes (creating dashboards, feedback forms, etc.);• Set tasks for developers and control the execution;• Conducted interviews and boarded new employees;• Optimized the work of the team by connecting integrations, writing automation rules, triggers and macros in the ticket system (ZenDesk, UseDesk);• Analyzed the B2B market and competitors (Brand Analytics, YouScan);• Prepared analytical reports;• Moderated online conferences (YouTube, Webinar).

Prompt responses to questions from users of Yandex advertising services in social networks, forums and personal blogs. Worked with monitoring systems. Analytics and reporting. Compliance SLA. Interaction with 2nd line of support.

Conducted manual testing B2B-SaaS platform for financial analytics and managerial accounting in cryptocurrency and fiat.Functional and non-functional testing of a web application. Selection of test values and standards for checking crypto accounts. Worked with Postman, Jira, SwaggerExperience in analysis and clarification, bug tracking and reporting.Including as the only tester on the team.

• Supported the work of the site;• Updated information on the site, published news;• Developed information and analytical materials, guidelines;• Conducted individual and group consultations and seminars;• Implemented and supported distance learning methods;• Prepared teaching aids (design, layout, printing and post-print processing);• Organized purchases of computer, peripheral equipment, software and consumables;• Implemented a system of electronic digital signature for documents of the institution;• Designed certificates, banners, booklets, brochures and posters. Organized printing in large print runs;• Prepared souvenir and gift products;• Served peripheral equipment (printers, risographs);• Lighting designer, participation in creative productions of pupil.

• Organized excursions to the production of beer drinks;• Looking for partners;• Represented the company at beer festivals, conferences and forums;• Interacted with bloggers;• Developed the company's page on the Untappd social network;• Wrote technical specifications for web projects;• Managed the content creation team (SMM specialists, copywriters, photographers and videographers);• Organized a training course for the preparation of brewers;• Technical support;• Analytics and search for growth points (Google Analytics, Yandex Metrika);• Worked with reviews on Yandex and Google maps;

Preparation of equipment for multi-camera television broadcasts or filming of events, concerts, theatrical productions: laying and switching lighting, installing and configuring video cameras, sound consoles, radios, transfers and microphones. Implementation of camera aperture control and other signal levels in the process of preparation and broadcasting. Assistance to videographer. Participation in preventive inventory and maintenance of PTS television equipment.

• Set up advertising campaigns in Yandex.Direct, Google AdWords, Begun;• Installed, configured and analyzed the effectiveness of Yandex.Metrika, Google Analytics;• Worked with product aggregators Yandex.Market, Price.ru;• Managed company reputation (SERM);• Conducted reporting and document flow related to the marketing activities of the company;• Calculated pricing, according to the GPL of manufacturers;• Put forward hypotheses to increase conversions and tested them;• Analyzed marketing activities and sales;• Email marketing (digest and trigger mailings);• Developed landing pages for special and promotional offers;• Integrated CRM "MoySklad" (warehouse, sales, purchases);• Led communities in social networks (VKontakte, Twitter);• Managed a team of content managers (5 employees);• Participated in writing the terms of reference for the integration of the SAP CRM system;• Interacted with designers, copywriters, subject photographer.