Dennis Berkley Email & Phone Number

Electronic Data Systems, Inc – Plano TX 1989 – 2009Consultant, Multiple Software ApplicationsMicrosoft Project Server Level 2 (2006 – 2009)Performed in a Level 2 support role on the Microsoft Project Server project team by responding to issues opened with the call center by Project Mangers within the company.• Resolved issues experienced by Project Managers using Microsoft Project Sever 2007 saving them valuable time in fulfilling their reporting needs.• Developed a procedure repository utilizing a Windows SharePoint site resulting in a centralized site for quick documentation access.• Maintained security access to the Microsoft Project Server environment by performing user additions, deletions, and updates of user accounts.• Facilitated new team member training which resulted in a shorter learning curve for new team members joining the Microsoft Project Server project. Teleconference sessions were held utilizing Windows Live Meeting.MMIS Interchange for the State of Alabama (2006)Developed and enhanced the Medicaid Management Interchange System (MMIS) for the State of Alabama. • Enhanced the Change Order subsystem of the MMIS system based on change request requirements.Open Airport Information System (2006)Provided systems administration and enhancement support of Developed and enhanced the Open Airport Information System System (OAISys) for McCarron Airport and the Venetian Hotel/Casino using Java technologies. • Enhanced a “Web-Based” centralized documentation repository by adding a search function which allowed the user community to find information quicker.• Tested enhancements to the Manual Flight Information Display System (FIDS) for reader board displays at McCarron Airport.• Designed and developed an enhancement to the inbound interface between OAISys and the Venetian’s Delphi conference scheduling system.