• Be a part of management team thereby contributing to development of IKEA non-compliant flow process regarding better way of working, frameworks, requirements to contracts and tools • Develop and implement efficient work processes for the Product Quality team, secure KPI fulfilment • Ensure that all actions are taken in order the team operates in full compliance with legislation in Product Quality area. Adapt team working process based on changes in legislation• Recruit and develop Product Quality specialists based on IKEA leadership capabilities to secure sustainable, well anchored competence growth and succession process • Take a multi-dimensional view of the business, connecting the needs of the team with a complete overview of the department operations and Wholesaler priorities • Be an example and actively promote learnings from experience and sharing good practices • Take the lead in developing and promoting lean, simple and effective ways of working based on entrepreneurship • Be a spokesman for Product Quality issues on behalf of the department in various forums and projects in the field of quality, claim work and financial settlement, including cooperation with global teams and negotiations with claim's causing parties• Lead and support key stakeholders to develop high competence about the Company operational Product Quality workflow to secure a smooth common working process

• Be a part of department management team by contributing to making decisions for setting department business priorities and further development • Initiates and contributes to development of non-compliant goods process (back flow) in country, involve stakeholders and lead the discussion to set priorities and find a common compliant solution • Develop, upgrade and support digital solutions with a high focus on an efficient and compliant technology landscape. Lead implementation of new digital solutions for the department.• Be super user of various systems in the part related to non-compliant goods (back flow) by providing support and expertise for the department and other stakeholders • Process and provide data for financial compensation between Wholesale and Retail organizations for non-compliant goods flow. Be speaking partner in related discussions • Develop statistics for the department and Wholesale organization as well as support other stakeholders on request• Support business with performance statistics analysis and highlight opportunities for improvement of non-compliance goods flow/back flow within management team • Create and update work routines and instructions to ensure the Business support function continuity • Contribute to a variety of projects at department/Wholesaler/country levels with knowledge and experience from systems perspective • Build and support strong cooperation with Business support global function to agree on common ways of working

• Be a part of management team thereby contributing to development of IKEA non-compliant flow process regarding better way of working, frameworks, requirements to contracts and tools • Develop and implement efficient work processes for the Product Quality team, secure KPI fulfilment • Ensure that all actions are taken in order the team operates in full compliance with legislation in Product Quality area. Adapt team working process based on changes in legislation• Recruit and develop Product Quality specialists based on IKEA leadership capabilities to secure sustainable, well anchored competence growth and succession process • Take a multi-dimensional view of the business, connecting the needs of the team with a complete overview of the department operations and Wholesaler priorities • Be an example and actively promote learnings from experience and sharing good practices • Take the lead in developing and promoting lean, simple and effective ways of working based on entrepreneurship • Be a spokesman for Product Quality issues on behalf of the department in various forums and projects in the field of quality, claim work and financial settlement, including cooperation with global teams and negotiations with claim's causing parties• Lead and support key stakeholders to develop high competence about the Company operational Product Quality workflow to secure a smooth common working process

Team Leader in Customer Relations department for Return & Exchange/Handout/Delivery teamStore main service system (SAMS) super user Participated in various in-Store or Country level projects. Trainer for various store/country trainings.

Deputy Group Leader and Specialist: Return & Exchange Customer's problems solving Store main service system's (SAMS) super user Participated in various projects in the store

Specialist for Return & Exchange, Handout Customer's problems solving 2012 - passed "Manager Trainee" program

Goods handoutInfodesk