Dawn Brett Email & Phone Number

I was responsible for creating content for the organisation's recruitment social media accounts, website, internal newsletters and designing digital and print media. In my role I worked with Global teams collaborating on projects, strategising content ideas and execution of targets to achieve goals. I also managed the IBM Jobs Facebook and Twitter accounts and was a curator for IBM's LinkedIn Elevate platform. Skills: Adobe Suite · Internal and External Communications · Project Planning and Delivery · Facebook Marketing · Content Strategy · Employer Branding · Enterprise Design Thinking · Social Media Marketing · Social Media Measurement · Copy-writing · Website Updating (Content Creation and Publishing) · Content Marketing · Human Resources (HR) · Communication · Presentation Skills · Microsoft PowerPoint Career Highlights:> Managers Choice Awards, 2016, 2017 & 2018 – for consistent contributions to socials, taking reach, engagement and new following to a whole new level with content and design creativity> Eminence & Excellence Award 2017 – appreciation from Global Leader for social tactics, innovation approach and teamwork

Adapting my training content to meet the needs of the trainee – I was successful in developing their communication and customer handling skills to achieve brand targets. I presented training content in an simple and engaging manner and provided feedback and coaching to enhance employee performance. Analysing communication and business process I implemented training initiatives that impacted the Customer Service Officer's call resolution and improved their communication and customer interactions. I conducted leadership training workshops, developed job aids and facilitated a blended learning approach combining various methods of delivery to create a knowledge-rich environment.Career Highlights> “Best Contributor” 2014-2015 for consistent contributions towards the businesses.> “Best Coach” for my consistent result-oriented mentoring and coaching.> “Best C-Sat Enabler for contributions towards C-Sat & Performance Consistency.

London, United Kingdom

I was responsible for new hire training and deployment into their new job role. I monitored their performance during a learning period prior to handing new hires to their team manager. I identified training needs through surveys, one-on-one evaluations and manager feedback and prepared training content for refresher training sessions and provided recommendations to management on training plans and strategies.Career Highlights> Introduced new approach to training through workshops/competitions (gamification), facilitating learning with an element of hands-on experience and fun.> Commended for my flexibility to business requirements, stressful training schedules and contribution to learning and development KPI’s.> Ability to adapt training approach to individual learning styles overcoming learning challenges encountered in a classroom and one-on-one coaching.> Selected to represent my department, contributing to the internal newsletter 'Sitelegraph" as Content contributor.

London, United Kingdom

I was responsible for providing after sales support to customers who purchased Philips products. I managed the customer expectations by impacting their experience with the Philips brand using my soft-skills and providing product support, resolving any issues the customer experienced when using a product. My problem solving and active listening skills helped diffuse difficult customer situations with tact and ease. I proactively compiled Training Materials and shared my knowledge with my colleagues through coaching and mentoring them on product knowledge and soft-skills helping them scale up to a level expected to be met within the team. I took on additional responsibilities to assist with driving sales on the Philips online shop, up-selling and cross-selling products to customers.Career Highlights> Received consistent feedback via NPS surveys, and Social Media rating my service as exceptional.> Awarded highest Net Promoter Score (NPS) Achiever in team consistently.> Awarded for achieving target in sales competition – Highest value sold in a day “£3000+”.

I was responsible for conducting preliminary market research and identify companies in Europe with $500 million and more revenue, assessing for business opportunities with my organisation. I interacted with Senior Management who were the revenue and budget decisions makers and presented my organisation's business offerings by identifying their pain points in the industry and presenting my organisation as a solution provider sharing case studies on how we can improve their services and offerings. Career Highlights> Contributed to a substantial piece of business as part of pre-sales team providing B2B solutions.> Recognised for my contributions to sales leads brought in and assistance with closing sales cycle.

I was responsible for growth in revenue by effectively managing client relationships, selling training solutions across the Healthcare and later Aerospace & Defense business units within my organisation. I gathered information on potential clients decisions making process and who they purchased from to facilitate best sales and marketing approaches. I engaged prospective clients in a conversation and used a funneling technique to funnel down the information shared, mapping their learning needs to the right training solutions. Career Highlights> Consistently achieved personal and team targets contributing to a competitive sales pipeline.> Succeeded in value selling one-off and group training packages within Healthcare and Aerospace & defense verticals.> Successful in converting cold contacts on the sales pipeline into a lead and worked in conjunction with sales team in the UK to close deals.

Responsible for recruitment, building new client relationships and generating revenues by head hunting and interacting with leading IT software and BPO companies to provide them with the necessary candidates to facilitate their recruitment needs. Focused on recruitment and human resource services with a commitment to provide a nexus between people looking for job opportunities and organizations who are on the look-out for skilled and well trained professionals. Rapport building with a dedication to maintaining existing relationships with current clients and winning over new clients. Understood how my prospective client company functioned and what their staffing needs were. Studied their needs very carefully and sourced efficiently to deliver a high quality in staffing. Career HighlightsSuccessful in re-establishing client relationships with major clients - renewing their faith in the brand.Commended on pre-interview coaching skills and candidate matching; to client requirements.