Helping companies harness the power of data to make effective business decisions.#customerretention

My role involves leveraging my experience and deep industry knowledge to offer strategic recommendations and support to the ezbot team as they scale and innovate.

Throughout my 7 years at Optimizely, I gained direct experience managing accounts and leading Customer Success Managers (CSMs). In 2017, I was hired by Optimizely as their first Strategic CSM. For 3 years, I managed Optimizely’s largest ARR customers, leading growth and retention across my accounts. After stepping in to manage the West Coast team, I was promoted to Director of Customer Success. In this role, I built and led a team of 21 CSMs, managing $200 million in ARR across North America. Together, we exceeded retention and growth targets during my tenure as Director.After 2 years as Director of Customer Success, I was offered the opportunity to take my subject matter expertise into Optimizely’s Product organization. As Senior Product Strategy Director, I worked to define and refine the vision for our Experimentation and Feature Management platforms. Leveraging the voice of the customer, competitive analysis, and product expertise, I was responsible for product vision, focus areas, innovation, GTM strategies, sales plays, competitive analyses, customer advisory boards, and more.

Customer Engagements at Sephora and Salesforce as a Product Manager.