Business/Operationso Part of 3 person executive team (with CEO and COO) developing hiring and pricing strategies, identifying and monitoring key performance indicators, and providing input into any business decisions of significant impact.o Administrator for Professional Services Automator (PSA), Connectwise, creating workflows integral to process automation.o Process and Procedure creation, documentation, and employee training.o Legal document and agreement review and negotiation.o Point person for strategic service partners.o Drove utilization to exceed targets of 75% billable utilization for billable resources.Finance o Supervised Staff Accountant in all functions.o Developed interim and long-term cash and P&L forecasting tools to enable executive hiring and budgetary decisions.o Cultivated strategic high-level financial relationships with creditors and financial institutions.Project Managemento Developed process and procedure, integrating platforms to enable optimum internal and client facing experience.o Managed internal and outsourced Project Managers.o Managed internal and client facing projects.Human Resourceso Recruited, hired, and terminated employees. Oversight included performance reviews and improvement plans.o Career path development for engineering resources. o Ensured employment law compliance.o Assigned engineering resources to all client facing projects, accounting for skill set and client-specific needs.Marketingo Development and implementation of campaigns catering to existing and prospective client base.o Managed relationships with vendor and partner marketing representatives, developing co-branded campaigns and platforms.o Managed internal and external resources to execute the following types of campaigns: newsletter; website/Google Adwords; events; e-blast/cold calling campaigns.

Business/Operations o Served as administrator for Professional Services Automator (PSA), Connectwise. See detail, above.o Process and Procedure creation, documentation, and employee training.o Legal document review and negotiation. Finance o See description in “Operations and Project Manager”.Project Managemento Managed small and medium sized IT infrastructure projects (20K – 500K in client cost). Management included: resource assignment; hosting weekly status meeting and providing status reports as needed; obtaining client sign off on design and acceptance documents; documentation review; serving as key point of contact for all project resources.Human Resources Coordinationo Managed relationship with outsourced HR provider, Insperity, to include hiring, termination, benefits administration, and payroll processing.Marketing Coordinationo Implemented management-created marketing initiatives.o Served as point of contact on all marketing campaigns and events.o Edited and wrote copy for monthly newsletter and managed follow up campaigns.

Accountingo Full cycle accounts payable and receivable, including collections.o Sales tax returns.o Cash flow forecasting.o Preparation of monthly, quarterly, and annual financial reports using Quickbooks Pro.Administrationo Implemented PSA, Connectwise, and sales quoting software, Quotewerks.o Documented Process and Procedure.o Receptionist/Office Management Duties.

• Full cycle Accounts Payable for two international franchise brands.• Daily bookkeeping and general ledger auditing.• Monthly and year end financials preparation.• Franchise royalty accounting.• Technical and accounting support to franchisees as needed.• Designed and implemented territory tracking and availability systems.• Franchise database maintenance.• Registered franchise for sale in Illinois, Maryland, Virginia, Wisconsin, Washington, Minnesota, Michigan, New York, and Florida, entailing preparation of state-specific franchise disclosure documents.• Provided general support to management team as needed.

• Full cycle Accounts Payable.• Daily bookkeeping and general ledger auditing.• Monthly and year end financials preparation.• Responsible for all Human Resources functions.• Supervised receptionist.• Provided general support to management team as needed.