Dale Mcatee Email & Phone Number

Sf Bay Area

Sf Bay Area, Ca

San Francisco Bay Area

Seeking employment in the computer industry in the areas of product support, technical consulting or demo creation / support for trade shows. Particularly adept at understanding cause / effects of how one communicates with marketing, sales, support, field groups and end-users. I strive to communicate accordingly to anticipate issues and cover all bases ahead of time thus reducing back/forth iterations - providing for fast resolutions.

Cupertino, Ca

Personal Computer GroupDesktop Organization – Total Customer Experience and QualityChampioned process changes and developed and delivered training to standardize how R&D, supply chain and field problem resolution “tiger” teams were conducted and escalations were documented. Program managed customer remediation programs for major accounts.

Cupertino, Ca

Personal Computer GroupDesktop PC Third Level SupportResponsible for factory escalation support for field and supply-chain related issues. Primary responsibilities were to drive problem resolution/patch development and to instigate factory/production changes to resolve issues affecting production. Responsible for documentation of software updates as well as writing the readme files for global end-users. Liaison to R&D representing the voice of the customer and support organizations for new product releases. Represented the factory support team on social media forums and provided support to PR and HP Legal. Divisional resource for wired and Wi-Fi networking, TV and Windows Media Center applications.

Santa Clara, Ca

Responsible for performance benchmarking and tuning of the HP NetServer product line of Intel x86 as well as Itanium (IA-64) servers. Conducted ZDNet, Microsoft Exchange, SPECweb, and TPC-B / TPC-C benchmarks. Technical liaison to computer industry publications such as PC World, InfoWorld, PC Magazine, PCWeek/eWeek, the Wall Street Journal, and Information Week. Attended numerous trade shows and provided performance consulting for HP field teams to customers such as Chrysler Corporation and Credit Suisse/First Boston.

Santa Clara, Ca

Network Server DivisionProvided technical support to product marketing for high-visibility accounts using HP hardware for internet and application servers. I worked with Microsoft in Redmond on Microsoft Exchange benchmarking, setting the then record for concurrent users on an Microsoft Exchange Server. Worked extensively for creating product presentations and demos for field presales teams for HP server products as well as showcasing HP's NetServer line of Intel-based servers at trade shows and to the press.

Santa Clara, Ca

PC Software DivisionResponsible for third-level support for HP Office software including HP NewWave (an early object-oriented environment for Microsoft Windows), HP Dashboard for Windows (a fast GUI product launcher enhancement for early Windows versions), HP Gallery Collection (a graphical document creator) and office automation software for HP3000 minicomputer systems. Served as a divisional resource for networking-related issues and support as well as provided sales support for trade shows such as Comdex, Internet World, PC Expo, and Stuart Alsop's Agenda and Demo exhibitions. Maintained support forum representation on CompuServe as well as created and maintained an FTP server and a bulletin board service for the a HP NewWave and DashBoard software products.

Cupertino, Ca

HP Network Marketing CenterResponsible for supporting networking products on HP timesharing systems as well as PC networking products. Hardware supported included ethernet coaxial and twisted-pair LAN, X.25 controllers and network concentrators, LAN Bridges, network hubs, repeaters, switches and routers. Software products included Microsoft LAN Manager, HP LAN Manager for Unix (LM/X), HP to NetWare gatetways and Microsoft Network client software. Developed and provided field network training on PC networking products from HP, Microsoft, Novell and 3Com as well as creating customer documentation.

Dallas/Fort Worth Area

Hewlett-Packard Southern Sales RegionI was responsible for installation, maintenance upgrades and account management for HP3000 minicomputer / timesharing systems for Fortune 500 companies including Procter and Gamble, Mobil Oil, Hertz, Southwest Airlines and Times-Mirror (now Tribune) newspapers. I installed the first HP3000 Local Area Network systems in Texas. In addition to being an area resource for networking, I taught networking courses in the US and internationally on Local Area Networks and X.25 Wide Area Networks. I consulted to HP's networking division in California to create the world-wide training course for Local Area Networks on HP3000 minicomputers.

Madison, New Jersey

Taught microprocessor fundamentals to industry professionals in two and three day courses offered nation-wide. Most courses included a 6502-based motherboard that the student would learn how to program and control external I/O devices, primarily in simulating process control applications. In addition to working with students and instructor, I was responsible for logistics of setting up, maintaining and shipping equipment from location to location. Worked part-time while attending University as well as full time for a period after graduating.

Pittsburg, Ks

Worked in the engineering team at an NBC affiliate to provide content for both on the air and commercial production. Operated Grass Valley Group video switcher, audio switcher, studio TV cameras, as well as 35MM slide, 16MM film and ¾”, 1”, and 2” VCR units.

Bset, Electronics Engineering

Activities and Societies: Newman Club, Synchronized Swimming Team, Instrumentation Systems and Automation Society, Pittsburg Repeater.

High School Diploma, Trade School Diploma (Radio & Tv Repair), Electronics, Radio And Tv Repair

Activities and Societies: Jazz and Marching Band, Engineering V.I.C.A (Electronics).Completed my 4 year high school education.