Don Mccoy

Don Mccoy Email and Phone Number

Resourceful Tech Business Executive Driving Growth, Customer Success, and Market Leadership through Innovative Solutions and Services @ Core Elements
Don Mccoy's Location
Greater Pittsburgh Region, United States, United States
Don Mccoy's Contact Details
About Don Mccoy

As a resourceful, solution-driven technology business leader, I excel in building diverse, high-performing teams that thrive in fast-paced environments. My leadership has consistently delivered success across startups, private companies, and public entities by leveraging a unique blend of technical expertise, operational excellence, and strategic business acumen. I have a proven track record in driving revenue growth, expanding service offerings, overseeing P&L business lines, and delivering innovative technology solutions that create lasting value.Throughout my career, I’ve tackled the core challenges faced by small-to-midsize businesses: limited budgets and constrained resources. By blending internal capabilities with strategic external partnerships and adopting cost-effective build-versus-buy strategies, I’ve consistently delivered scalable, profitable technology services and solutions. My experience spans both IT leadership and vendor-side operations, providing me with a distinctive perspective on the dynamics of these critical business relationships.My core belief is that people are the cornerstone of any organization’s success. This guiding principle drives my commitment and decisions in fostering work cultures that recognize, reward, and inspire individuals to lead beyond their roles. By focusing on four foundational pillars—people, process, quality, and trust—I create environments where innovation flourishes, teamwork excels, and long-term business success is realized. I lead by example through hands-on involvement, transparent communication, mentorship, and a relentless focus on quality and collaboration, cultivating high-performing teams and enduring partnerships.I take pride and passion in implementing technology solutions that address complex business challenges, drawing on deep expertise and a passion for driving measurable results. My focus is on delivering services that maximize return on investment while spearheading company strategies and executing programs that fuel revenue growth, enhance market competitiveness, and ensure exceptional customer satisfaction.Outside of work, I enjoy spending time in the garden, fishing, watching sports, and tackling DIY projects around the home—always bringing the same curiosity and problem-solving mindset to my personal pursuits.

Don Mccoy's Current Company Details
Core Elements

Core Elements

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Resourceful Tech Business Executive Driving Growth, Customer Success, and Market Leadership through Innovative Solutions and Services
Don Mccoy Work Experience Details
  • Core Elements
    President
    Core Elements Jan 2022 - Present
    Atlanta, Georgia, Us
    Driving the company's growth and solidifying its role as a leading Managed Services Provider (MSP) across the full spectrum of IT Lifecycle Management through delivering managed, professional, and tailored software application services. Backed by extensive experience in service strategy, development, and operations, my mission is to elevate the client experience through regular engagement, retention strategies, and comprehensive support. Engaging prospects and clients to adopt new solutions and services that expand their digital capabilities by ensuring we are a trusted advisor providing a personalized service and an exceptional client experience.
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  • Core Elements
    Executive Vice President & General Manager, Technology Solutions And Services
    Core Elements Nov 2020 - Jan 2022
    Atlanta, Georgia, Us
    With this role, I continue to build upon the company's growing reach and success by expanding its solution offerings and services. I am firmly committed to leveraging strong business fundamentals so as to drive value for customers while exploring strategic opportunities to support the company’s growth. Since its inception in 2012, I have led the transformation of CORE Elements into a leading Managed Services Provider. Under my guidance, the company has prioritized delivering high-quality products and services, proactive consulting, and exceptional customer experiences. By leveraging existing technology solutions and fostering innovation, CORE Elements has established itself as a trusted partner for businesses seeking to overcome their challenges and create differentiated value.
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  • Core Elements
    Vice President & Vcio, Technology Services
    Core Elements Oct 2012 - Nov 2020
    Atlanta, Georgia, Us
    Core Elements was founded in late 2012 as a result of a strategic shared services divestiture from SnapRetail.Core Elements leverages deep industry experience and technology expertise focusing on delivering progressive business solutions and managed services within the Gift, Fashion, and Home Décor industry. As a full-services provider, we are working closely with sales agencies and vendor-manufacturers to fully maximize their investments across current and future technology infrastructure, applications, and systems.With a focus on creating sustained value for clients and bridging solution gaps, I must continuously assess the need to balance internal development activities and systems applications against acquiring and integrating market solutions. As a result, I have spearheaded numerous business projects such as transitioning to a private cloud leveraging full computing resource virtualization; implementing unified communication services; adopting endpoint security and management solution; developing a B2B e-Commerce platform and Sales Engagement solution just to name a few.
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  • Core Elements
    Vice President Of Technology Services (Formerly Snapretail)
    Core Elements Jun 2011 - Sep 2012
    Atlanta, Georgia, Us
    Executive leadership role directing the strategy, development, and delivery of shared information technology services and solutions across three separate companies. Successfully transitioned an underperforming operation with a renewed focus on delivering strong customer care expertise, enhancing application usability, and improving release quality. Overall responsibility for the deployment, support, and operations of all systems infrastructure, voice, and data communication services along with customized application & tools development, eCommerce, and sales management systems.
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  • Compuhensive Services & Solutions
    It Business Systems & Management Consultant
    Compuhensive Services & Solutions May 2008 - Aug 2011
    Recognized opportunity during economic downturn to successfully apply business operations and technical services management experiences with new and established companies to extend business systems and computing infrastructures. Consulted with small businesses across a variety of industries to understand challenges and needs then translate to incremental investments in computing infrastructures, systems, communication services, web sites, and applications. Active involvement in evaluating, selecting, and managing third-party partners providing turnkey solutions along with implementing application services providers.
  • Panasas Inc.
    Vice President, Global Services And Quality
    Panasas Inc. Nov 2005 - Jan 2008
    San Jose, California, Us
    Member of the executive team leading the global services and system quality organizations driving improvements in product usability, quality, and reliability while building and executing service strategies increasing scalability, customer satisfaction, and revenues. Led the development and delivery of product field testing and user training programs. Measured and assessed workload distribution across internal and outsourced staffing so as to optimize resource mix required to deliver necessary quality goals. Managed strategic account relationships in partnership with Sales through frequent client visits addressing needs and concerns, seizing control of critical problem areas, and delivering on commitments.
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  • Network Appliance
    Director, Americas Field Operations And Escalations Engineering
    Network Appliance Jan 2005 - Nov 2005
    San Jose, California, Us
    After Network Appliance acquired Spinnaker Networks, I transitioned to a Professional Services role supporting field operations and technical needs with active representation and frequent communication on new product introductions, field retrofits, productivity tools, and training. Developed new field role assembling a team of highly skilled, geographically dispersed field engineers delivering expert hands on-site accelerating critical problem resolution maintaining customer retention. Managed the development, administration, and enhancements of standard operating procedures and systems driving execution consistency and compliance.
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  • Network Appliance
    Director, Customer Services And Support (Formerly Spinnaker Networks)
    Network Appliance Sep 2001 - Jan 2005
    San Jose, California, Us
    Joined the start-up company to aggressively build out a customer services organization effectively balancing internal staffing with outsourcing activities, providing fiscal responsibility, and directing information management tools and supporting systems. Developed services programs, agreements, marketing programs, pricing, and operational procedures supporting pre- and post- product releases while driving an additional revenue channel in support of company growth. Managed successful product field trials mobilizing field resources, directing remote support, and channeling feedback to respective internal functions. Consistently leveraged metrics reviewing effectiveness and identifying performance, productivity, and quality related concerns leading to the appointment of corrective action teams driving long-term solutions.
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  • Marconi-Fore Systems
    Vice President, Enterprise Engineering
    Marconi-Fore Systems Apr 2001 - Sep 2001
    Advanced to product engineering leadership role managing a two-site development organization directing initiatives for renewing customer focus, instilling fiscal accountability, and promoting a higher emphasis on product quality. Effectively reduced costs through restructuring organization, streamlining new product development, cancelling non-core projects, eliminating unprofitable products, and targeting feature enhancements against existing products boosting divisional profitability. Spearheaded programs for driving quality initiatives through cross-functional organization processes that include planning, development and implementation effectively yielding a cycle of continuous improvements.
  • Marconi-Fore Systems
    Director, Broadband Switching & Routing
    Marconi-Fore Systems Jan 2000 - Mar 2001
    Progressed to manage the growth and development of a global 24x7 multi-discipline support organization providing pre- and post- sales services to customers, VARs and OEMs. Provided strategic, tactical, and coaching leadership to a high performing culture of 90+ support engineering professionals led by eight team managers with a $10 million operational budget. Initiated new programs development and refinement of existing programs; introduced new metrics reporting and call quality monitoring. Actively supported product advancements ensuring group representation in the Software Development Life Cycle process (SDLC) reviewing functional specifications, identifying customer requirements, addressing product limitations, conducting user testing, and supporting early field trials.
  • Marconi-Fore Systems
    Manager, Support Promoted To Senior Manager, Level 3 Support
    Marconi-Fore Systems Oct 1997 - Jan 2000
    Managed technical teams providing effective 24 x 7 product support across a global customer base. Provided staff direction and fostered a team atmosphere through strong collaboration, frequent communication, and continuous training. Consistently achieving team objectives, organizational goals, and high customer satisfaction levels. Focus on recognizing product challenges and process inefficiencies invoking both short- and long-term remedial plans. Effective introduction and management of OEM product support relationships, processes, and field trials.

Don Mccoy Skills

Start Ups Integration Process Improvement Professional Services Saas Cloud Computing Enterprise Software Crm Strategic Planning Product Management Project Management Business Intelligence Quality Assurance Data Center Storage High Performance Computing Disaster Recovery Virtualization Infrastructure Continuous Improvement Nas Architecture Software Project Management Agile Methodologies E Commerce

Don Mccoy Education Details

  • University Of Pittsburgh Katz Graduate School Of Business
    University Of Pittsburgh Katz Graduate School Of Business
    Mba Essentials Program
  • Penn State University
    Penn State University
    Computer Science

Frequently Asked Questions about Don Mccoy

What company does Don Mccoy work for?

Don Mccoy works for Core Elements

What is Don Mccoy's role at the current company?

Don Mccoy's current role is Resourceful Tech Business Executive Driving Growth, Customer Success, and Market Leadership through Innovative Solutions and Services.

What is Don Mccoy's email address?

Don Mccoy's email address is dg****@****ail.com

What is Don Mccoy's direct phone number?

Don Mccoy's direct phone number is +141290*****

What schools did Don Mccoy attend?

Don Mccoy attended University Of Pittsburgh Katz Graduate School Of Business, Penn State University.

What skills is Don Mccoy known for?

Don Mccoy has skills like Start Ups, Integration, Process Improvement, Professional Services, Saas, Cloud Computing, Enterprise Software, Crm, Strategic Planning, Product Management, Project Management, Business Intelligence.

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