Responsible for entire portfolio for Exterran Energy Solutions LP , maintain daily and accurate customer updates, prepare Credit Review packets from data on D&B and CRMZ, credit approval up to $100K, member of NACM

Responsible for entire Domestic portfolio which included resolving invoice or payment disputes, reconcile accounts, negotiate payments with at risk customers, weekly Cash Forecast updates.

Managed a portfolio of approximately $15MM - $25MM, analyze account activity, resolve invoice and payment disputes, reconcile customer accounts, negotiate and establish payment schedules.

Manage a portfolio of approximately $15MM - $25MM, analyze account activity, resolve invoice payment disputes, reconcile customer accounts, negotiate & establish payment schedules with customer that are high risk, maintained bankrupt customers to secure bad debt.

Provided support for International shipping services to both internal & external customers. Managed day to day activities to assure company policies and procedures were adhered to and coordinated with multiple departments to ensure issues were handled timely and accurately. Completed interviews, prepared and presnted annual performance appraisals, conducted daily coaching of subordinates to obtain maximum performance, hired and trained staff. Furnished data for month end reports.

Realigned combined responsibilities of Houston and Seattle during merger. Wrote job descriptions for new areas within the group. Trained and motivated staff to accomplish goals. Reviewed reports to establish productivity levels and monitored duties to ensure compliance to established policies. Established daily contact with Sales, Customer Service, Customer Support Center and all levels of Management to resolve complex issues.

Managed staff of Collectors for National and non-National accounts while partnering with Sales and Management to maintain customer base and revenue for the company. Provided feedback to Sales regarding account status as needed. Hired and trained staff, provided regular coaching sessions, prepared and presented annual performance reviews. Furnished data for month end reports.

Managed and supported staff to review, analyze and process revenue adjustments resolving issues on accounts. Identified root cause to resolve the problem and ensure satisfaction for both the customer and the company. Realigned combined responsibilities of Houston and Seattle during merger, wrote job descriptions for new areas within the group. Trained and motivated staff to accomplish goals. Reviewed reports to establish productivity levels and monitored duties to ensure compliance to established policies. Furnished data for month end reports.

Monitored the staff to ensure the customers initial point of contact witgh the company was a meaningful experience and the concerns or issues were addressed within the group. Handled escalated calls from both internal and external customers while idnetifying and understanding the customers needs. Monitored daily call activity and reviewed daily reports to ensure individuals were within Call Group requirements. Furnished data for month end reports.