Donald M. Email & Phone Number

Spring, Tx, Us

Houston, Texas Area

Houston, Texas

· Managed operations of more than 3 million SF of Industrial and Class A properties in Houston and Dallas markets to include; repair and maintenance, capital improvements, tenant improvements, make readies, vendor management, third party management, annual budgets, and OPEX reconciliations and resets.· Worked with leasing and investment officers to determine best course of action for all capital improvements in order to drive leasing of vacancies.· Coordinated and managed exterior and interior capital and construction projects for 31 properties simultaneously.

Houston, Texas Area

- Manage day to day operations of multiple commercial properties; responsible for over 500,000 sq. ft of commercial real estate- Manage and control operating expenses by analyzing monthly and annual budgets and variances.- Responsible for the maintenance and repair of all building systems.- Manage large property capital projects from concept to completion.- Manage all aspects of the tenant experience including; communication, contracts, collection, delinquencies, and building rule and rental agreement enforcement.- Supervise and train all property staff. Responsible for interviewing, hiring, evaluations, counseling and mentoring of all employees.

Beaumont/Port Arthur, Texas Area

- Lead and drive process improvement in order to exceed customer expectations.- Responsible for management, training, mobilization and the daily activities of 12 ground technicians and 4 tower hands on multiple projects.- Developed processes to streamline daily reporting to senior leadership and customers.- Developed and implemented the Wireless Workforce Quality Initiative Plan.

Houston, Texas Area

- Responsible for meeting the daily service needs of the customer's equipment and driving customer satisfaction through service excellence.- Keeping up-to-date on administrative responsibilities such as customer service logs and internal service records.- Maintained daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.-Participated in sales opportunities to grow the GE Healthcare brand. Responsible for contract sales and renewals in service area and hourly billed services.

Houston, Texas Area

- Developed and implemented in-house training program for the pre-configuration and commissioning of Wimax Base Stations resulting in improved Technician time management and reduced cycle times from pre-commissioning to on-air actualization.- Drove process and quality improvements at the local market level which led to Clearwire’s National Engineering Quality Tool’s Initiative. Developed and implemented “First Time through Commissioning (FTTC)” metric to measure cycle time from Pre-commissioning to On-Air status and how FTTC improves commissioning cycle times.- Worked cross-functionally with the Commissioning Team, Network Deployment and Senior Management and Executives to develop training plan for deployment of cross-departmental training covering; Build Quality Initiatives, Functional Interaction, Pre-Commissioning Quality, Remote Verification and the Commissioning Process.- Participant in Corporate Lean Six Sigma New Market Build to On-Air initiative chaired by Dr. John Saw resulting in the discovery of waste in Market Builds and the Commissioning Process and more than 100 action items assigned for research and resolution.- Commissioned 150 Wimax Base Stations per month for 4 months in the fastest recorded cellular build-out in the nation. Lead, plan and scheduled pre-configuration, commissioning and site acceptance of Motorola Wimax base stations and Agg-Pops.

Spring, Texas

- Owner and operator of a full service commercial and residential landscaping company.- Responsible for accounting, planning, marketing and sales, asset management and daily operations.- Provided service to over 300 residential and 5 commercial accounts on a monthly basis.

- Developed and implemented daily alarm notification tools and procedures resulting in the reduction of daily alarms by 75% and decreasing mean time to repair, also developed training guides for data only module (DOM) commissioning and repair.- Developed and supported Sprint Methods of Procedures (MOP’s) for Nortel EVDO system installation, commissioning and repair for Houston and the Texas South Region.- Project Coordination/Management. Ex. Sprint I-Care, EVDO 1xRTT deployment.- Lead employees and contractors during initial phases of I-Care project setting power output of 240 cell sites which resulted in fewer dropped and blocked calls in the Houston metro area.- Managed team of peers in the reconstruction of the Houston market site ownership rebuild which reduced overtime costs, windshield time, and improved employee satisfaction.- Maximized performance of technicians and renewed team confidence by careful evaluation of individual strengths and promoted teamwork based on the technician’s skill set in relation to partner technicians skill set to enhance learning and productivity.- Improved overall knowledge of technicians by highlighting the importance of customer focus and technician priorities.- Awarded Drive 2 Excellence and the Sprint Excellence Award for solutions that focus on the customer and enhancing network operations’ daily work flow. - Recognized as Houston Market and Texas South Regional expert in theory, commissioning and troubleshooting of Nortel 1xRTT and Rev. A EVDO systems to include IP routing, subnet masks, primary and secondary RNC routing and Multilink PPP configuration.- Responsible for the installation, commissioning, maintenance and repair of the Nortel Legacy, Nortel Metro-cell and Nortel Pico-cell service modules.

Modeled and animated vehicles in Lightwave 7.5c for game titled Trajectory Zone

- Responsible for the manufacturing process of test system design and prototypes from initial design stage to final production readiness to include full responsibility of ensuring all systems meet ISO9001, CE, and UL standards.- Provided leadership and motivation in providing technical training and confidence in technicians resulted in decreased repair and return time while reducing repair costs and increasing customer satisfaction.- Promoted to Lead Manufacturing Test Engineer after demonstrating leadership and strong technical abilities with responsibility for over one million dollars in assets and stock inventory.- Responsible for ensuring new products meet CE and UL standards prior to initial production run. - Development, prototyping, and maintenance of test systems for new products entering production in the High Vacuum Thin Film Industry. - Responsible for the development of test procedures for new products. - Train manufacturing employees in the use of test equipment. - Train manufacturing employees in the theory of operation and troubleshooting of new products.- Webmaster and multimedia production.

Uss Peleliu (Lha-5)

Served aboard the USS Peleliu from 1991 to 1996. Performed maintenance and repair of AN/WSC-3, TD-1271 and SPS-64 were my main responsibilities. I also worked on TACAN and the Nixie Winch Towed Array as collateral duties.

Bachelor Of Business Management, Business Management, 3.57

Business Management

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: Football, Track