Provides "ON-SITE" IT support for four Lighthouse Academy Charter Schools, in the Gary, Indiana area. System EngineerOversee network administration and technical support for four Lighthouse Academies Charter schools, while providing activities support in multi-user networked environments. Configured and maintained workstations and student devices, while regularly providing advanced issue resolution and troubleshooting of hardware, software, and network related issues. Install and implement Access Control and video monitoring systems, and routinely perform data backups. Engage in several school management systems, including testing like MAP and NWEA. Installation of low voltage cabling and a broad range of network devices, including access points, telephone systems, network drops, and others.

• Strong Active Directory experience – Grant access to shared files, folders and distribution emails• Support of – MS Exchange Cloud accounts, Office 365 migration• Great customer support and communication• Strong understanding of TCP/IP, DNS, LAN/WAN• Experience with Service Now, ticketing system• System Administrator for over 27 accounts including (PeopleSoft, Oracle 11i, Eatec, AwareManager, RSA VPN Console, Secure Token (Hardware/Software) and On-Demand.• Puridiom Requistioner of procurement hardware supply ordering from CDW • Asset Tag management using Service-Now• Experience with Cisco Unified Communications Manager ver. 11.5 – IP phone management• Experience with Cisco Unity Connection Administration – Messaging and Voicemail management

CONTRACTOR FROM INSIGHT GLOBAL:• Strong Active Directory experience – Grant access to shared files, folders and distribution emails• Support of Apple iOS – Configuring MS Exchange accounts, disabling accounts via AD• Great customer support and communication• Strong understanding of TCP/IP, DNS, LAN/WAN• Experience with HelpSTART, ticketing system• Experience with Service Now, ticketing system• Experience with Citrix – Reset, Logoff and disconnect sessions from servers• Administrator of the System Center Configuration Manager console (S.C.C.M.) – Can push custom software to workstations• Experience with Cisco Unified Communications Manager ver. 11.5 – IP phone management• Experience with Cisco Unity Connection Administration – Messaging and Voicemail management• Level 1\2 helpdesk, responsible for resolving 500 open tickets• Handled level 1 calls• The environment consisted of 5000 corporate users, and 600 people in the New York Office

Provide remote, in/out locational services for clientsSupport ALL IBM compatibles and Mac desktops and laptop systemsSupport ALL network and local printersReplace HD’s, LCD displays, KeyboardsInstallation and configuration of Dell ServersRepair Smartphones, Tablets (Blackberry, iPads, iPhones, LG and Samsung)Removed Malwares, Popups, Viruses and Phishing software.Place orders for replacement parts with vendorsTrain clients on proper usage of devicesInstallation of the following applications: PC Law, Time Matters, MS Office suite,

*Provision of external and internal customer support to a consistently high standard over a broad range of technology across all media types (online, text, photos, graphics, audio and video)*Supported of ALL Dell, Toshiba and Mac desktops and laptop hardware*Supported of HP, Cannon and Dell, network , local and printer servers*An active member of the Global Helpdesk escalation and reporting processes*Supported customer premise equipment (legacy SatComms installations and photo servers)*Installation and support of phone instruments in AP bureau. Liaise with the Telecoms team on system admin changes*Supported of identified mobile phones / PDAs (BES/Blackberry and iPads, iPhones) *Supported of all technology in AP offices as required across both the Windows and Mac platforms *Rolled out and managed AirWatch\MaaS360 MDM for iPad, iPhone and BlackBerry devices*Visited customer sites as required sometimes over long distances and at short notice Accurately recorded all support activities in the AP’s Support ticketing systems (Alteris)*Tracked AP asset using ServALL application. Observed the company’s audit and compliance procedures including necessary maintenance of asset record keeping*Worked with the broadcast engineers doing routine maintenance and installations of broadcast equipment