Duncan Mchendry Email & Phone Number

Brentwood, Gb

Dunstable, England, United Kingdom

London, United Kingdom

• Programme coordination for the build and rollout of a multi phased and multi-regional fibre broadband network• Worked with the regional coordinators to build and maintain the programme’s project plans using MS Project• Maintained the project plans and milestones using Clarizen to report programme delivery progress to the PMO• Held weekly calls with the regional infrastructure team leads to establish delivery strategy and target dates• Created and owned a database of delivery dates and progress statistics to report on programme forecasting• Held weekly calls with infrastructure engineers to confirm achievement of deliverables and / or address issues• Owned and managed the programme's RAID log and prioritised and escalated major issues• Created monthly infrastructure team KPI reports by creating tables in Tableau to extract network build statistics• Set up monthly performance reviews of metrics analysis with infrastructure directors• Initiated and led a data quality review project to ensure company-wide improvement of reporting integrity• Successfully rolled out a Jira ticketing system to be used by the company to report on data quality issues• Documented the Programme Coordinator role’s processes for official sign-off using Microsoft Visio

London, United Kingdom

• Programme coordination for a UK wide rollout of fibre broadband services• Central PMO role in the programme defining and communicating best practice and processes• Ownership and management of the programme's RAID log; prioritised and escalated major issues• Engaged with workstream PMs to compile milestone updates and RAG status reports for programme meetings• Maintained and monitored workstream plans via MS Project; extracted data to MS Excel to report in MS PowerPoint• Ensured conflicts between workstreams were resolved to meet targets for key deliverables• Presented programme updates to the business on a weekly basis as part of the wider company PMO function• Ownership and administration of the programme's SharePoint document repository• Collated lessons learned as part of the programme's closing phase and handed over to BAU

London, United Kingdom

• Interim role as Project Planner at a limited company which provides financial software tools for investment banks• Direct report to Managing Director generating programme plans, dashboards and status reports• Scheduled weekly meetings with other Project Managers to build and maintain plans and resource requirements• Utilised MS Project to build project schedules and linking these into a single programme plan• Exported MS Project data into Excel; translated via formulas and pivot tables into a presentable format• Interpreted key programme data into meaningful RAG status tables, Gantt charts and incoming / late milestone reports• Set up and presented weekly programme status reports to directors using MS PowerPoint• Sourced, trialled and integrated a new timesheet system for the company• Drew up and presented proposals for the new system to meet the company’s business case• Wrote guidance material and held training sessions with staff to introduce the new timesheet process• Integrated data exported from timesheets with MS Project plans via Excel• Analysed and reported on use of project resources against planned baselines and pipeline resource commitments

Brentwood, United Kingdom

• Project management and data analysis, management and reporting within the Brexit programme’s PMO• Created and maintained SharePoint document libraries and lists and ensured stakeholders’ input• Generated data tracking and reporting metrics; exported data from SharePoint to Excel• Set up dashboards in Excel to highlight key project progression figures for programme management• Created, reviewed and maintained plans in MS Project across several business workstreams• Worked with Clarity (PMO tool) to extract key milestones from project plans for reporting• Conducted weekly project progress review sessions with IT project managers• Set the agenda for and held weekly programme governance meetings; confirmed and published actions• Used WebEx to share meeting information and presentations across locations and regions• Owned risks and issues, managed change requests and identified escalations where appropriate• Collaborated with other members of the PMO sharing information via pages created in MS OneNote

London, United Kingdom

• Project management and data analysis within IT technical delivery and service improvement departments• Created performance reports and tools for resource management, financial tracking and recovery • Worked with technical Project Managers to define resources for delivery requests• Owned resource planning, scheduling and forecasting processes to meet demand for project requirements• Produced and presented monthly performance reports and financial forecasts• Generated Excel dashboards to present clear and concise statistical highlights• Ran financial spend tracking and recovery processes for project technical deliverables• Standardised these processes using Visio and Word to meet TfL requirements• Applied PRINCE2 methodology; also utilised Agile sprint planning• Extensively used Excel, SAP and SharePoint to analyse data and generate regular reports• Tested and analysed new and existing processes to review their effectiveness

London, United Kingdom

• PMO planning, analysis and process coordination for a global VOIP telecommunications project• Advanced use of Excel (vlookups, pivots), Visio, SharePoint and PowerPoint in most assignments• Created, maintained and developed the project's master site list and central processes• Supported the regional PMs based in the Americas, EMEA and APAC regions from within the central PMO• Chaired and reported weekly change, risk, issue and RAG status meetings with all Project Managers • Established project principles regarding change, risk and issue management• Compiled and delivered the weekly programme report gathering statistics from several workstreams• Raised purchase orders and recorded and tracked financial information against the project budget• Performed data analysis and reconciliation of the master site list, project plan and forecast• Liaised with data gathering teams to validate integrity of all project control documents• Undertook international assignments to gather local system requirements and documented gap analysis• Regularly reviewed and communicated the project’s processes to ensure their continued relevance• Owned and developed the project’s SharePoint document library and reporting repository

London, United Kingdom

• Coordination of Ethernet, FTTC, ADSL & PSTN installations for UK, EU & US clients• Liaising with sales and solution analysts to establish project brief and targets• Raising purchase orders for delivery of products within milestones according to project forecast• Communicating regularly with internal & external stakeholders regarding forecasts and risks• Maintaining detailed daily logs and issue logs to track and organise progression of projects• Using SharePoint linked to MS Outlook calendars to schedule engineer site surveys and installations• Reporting any deviations from the original project brief to change control (sales managers)• Liaising with customers and stakeholders to confirm project closure and finalisation of billing• Attending monthly meetings and updates to review project targets and commitments• Supporting Project Managers in delivering components of large projects• Completing week-in-progress reports for service managed customers

London, United Kingdom

• Coordination of VOIP business telecommunications installations from the point of sale to closure• Working according to successful completion of the project rather than contracted hours• Documentation of the project’s required products within a tracking form inclusive of a change log• Management of project timelines according to recognised service level agreements• Recognising and reacting to project risk and seeking authority to change the product if necessary• Communicating project changes to sales managers to ensure changes to products are budgeted• Providing stakeholders with regular progress updates to maintain good professional relationships• Setting up of client databases and allocation of telephone numbers and extensions• Instructing external suppliers and partners of deadlines to ensure correct prioritisation of work• Negotiating number porting (transferral) dates of BT numbers• Forecasting hardware requirements and agreeing delivery time and locations with clients• Scheduling client training and site hardware, PSTN and leased line installations• On-call role during equipment installations to ensure support is available to site• Closing off projects with initiation of billing and handover of tracking form to customer helpdesk• Supervising and training new starters

London, United Kingdom

• Provisioning, development and maintenance of Sky Talk residential telephony service• High level of input into the initial formation, structure and final organisation of department day to day tasks• Created all official documentation of the department’s procedures including process maps using MS Visio• Site visits to related offices to structure and oversee project developments using Agile methodology• Monitored high level processes managing customers’ WLR & CPS accounts from point of sale to activation• Conducted analysis and interpreted large sets of data identifying trends using Microsoft Excel• Regularly reported results of data analysis directly to all levels of the company• Managed and monitored portfolio of accounts making decisions re activating / deactivating / suspending customer accounts according to billing and call rating issues• Pro-active analysis of customer account data to identify and resolve any failures in the provisioning process• Liaison with I.T. departments to ensure timely resolution of technical problems• Acted as Provisioning Team Leader during three periods of my manager’s absence

London, United Kingdom

• Ensured that patent documents were dispatched to and received by external suppliers • Met required targets within deadlines• Distributed documentation among other departments • Completed ad-hoc duties including file sorting and photocopying• Collated files and confidential documents• Used Microsoft Excel and Outlook in most tasks

Barking, England, United Kingdom

• Interviewed members of the public • Organised job interviews and client applications • Dealt with a variety of prospective employers over the telephone • Worked under pressure within a very busy public environment • Undertook occasional switchboard work