-Provide resolution to computer hardware and software problems via telephone, remote tools, or email to ensure courteous, timely, and effective resolution of end-user issues.-Prioritize & Delegate service tickets and incidents based on priority.-Ensure that client support requests are either resolved or properly escalated.-Perform hands-on support at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other support as needed.-Install and configure hardware and software components throughout various network infrastructure devices.-Perform preventative server maintenance for a handful of clients.-Complete ad-hoc projects during non-peak times

(MSP) Act as the first level of support for emergency services technology problems and identify root causes, resolve, and monitor technology support requests in a timely, effective, and professional mannerCheck inventory; set up/Power on; set up default configuration; install hardware; deploy workstationsInstall OS; test configuration; run diagnosticsConfigure computers and devices for networkImage computer systemsInstall updates and scriptsRun diagnostics, repair and test computer equipment/devicesProperly escalate and document unresolved queries to the next level of supportRegularly maintain internal service ticket and time entry informationIn charge of keeping back up 911 call center’s CAD system up and running

Proactively maintains Aslin’s quality standards in all areas of the brewing process including ensuring a sanitary and micro-biologically stable work environment through CIP (Clean in Place) procedures and solid general housekeeping practices in collaboration with assistant brewersActively rotates through the various brewing operation stations during the brew cycle to include Packaging, Cellar, Brewing, and Warehousing, performing all tasks with precision and expertiseEfficiently cleans and sanitizes tanks and equipment following Standard Operating Procedures and adhering to safety regulations Expertly handles yeast, including laboratory cell counts, pitching, and harvesting/cropping yeastMonitors fermentations including routine analysis of in-process beerCarbonates beer and prepares it for packaging and/or customersAids in the professional development of other brewersPerforms routine preventative maintenance on equipment and infrastructure in collaboration with assistant brewers and maintenance staff

Adaptively communicates with customers, maintaining a positive attitude and exceptional communication skillsAssesses customers’ needs and preferences and make recommendationsProactively interacts with customers, keeping and cultivate regulars through excellent customer service and relationship building and a guest focused attitudeAct as a “sales rep” for the restaurant Complies with all food and beverage regulations