coUrbanize empowers people to share feedback about planning and real estate development projects in their neighborhood without going to a public meeting – in their preferred language. This includes posting comments online, texting feedback, leaving voicemails that are transcribed, answering poll questions, and following updates.coUrbanize was built to give historically-excluded people the access and equity needed to influence the future of their communities. We want to build a team as diverse as the communities that use our platform. The more diverse we are, the better our work.

(Transitioned into this role via acquisition of SeeClickFix)Summary: This role is responsible for building and maintaining strong, long-lasting client relationships. This role manages existing client accounts, serves as the lead point of contact for assigned clients, and works to make each client a successful SeeClickFix partner. • Build and maintain strong, long-lasting client relationships • Develop a trusted advisor relationship with key client stakeholders and executive sponsors • Operate as the lead point of contact for matters specific to assigned clients • Ensure the timely and successful delivery of SCF solutions according to customer needs and objectives • Forecast and track key account metrics • Identify and grow opportunities within territory and collaborate with sales • Seek out and close upsell deals, expanding our products/features among existing client base to increase revenue • Hold account reviews with all assigned clients on a very regular basis • Blog posts and case studies• Coordinate and execute regional client workshops• Forecast “at risk” clients and develop plans to improve client relationship and engagement • Assist with high severity requests or issue escalations as needed • Coordinate the monthly client newsletter • Identify opportunities and coordinate case studies • Manage client expectations • Effectively communicate with client and SCF senior management, project team members, 3rd party consultants and others • Provide timely status updates in ticketing and project management systems, meetings, etc. • Anticipate roadblocks, assess alternatives, and recommend solutions • Provide support to the Customer Success team, as needed • Participate in client and product planning meetings • Leverage client relationships to support collections for accounts receivable**As of 2022, I am also Chairperson of the Mentorship Committee as part of my role in the company DEI/DEIB board

Summary: This role is responsible for building and maintaining strong, long-lasting client relationships. This role manages existing client accounts, serves as the lead point of contact for assigned clients, and works to make each client a successful SeeClickFix partner. • Build and maintain strong, long-lasting client relationships • Develop a trusted advisor relationship with key client stakeholders and executive sponsors • Operate as the lead point of contact for matters specific to assigned clients • Ensure the timely and successful delivery of SCF solutions according to customer needs and objectives • Forecast and track key account metrics • Identify and grow opportunities within territory and collaborate with sales • Seek out and close upsell deals, expanding our products/features among existing client base to increase revenue • Hold account reviews with all assigned clients on a very regular basis • Blog posts and case studies• Coordinate and execute regional client workshops• Forecast “at risk” clients and develop plans to improve client relationship and engagement • Assist with high severity requests or issue escalations as needed • Coordinate the monthly client newsletter • Identify opportunities and coordinate case studies • Manage client expectations • Effectively communicate with client and SCF senior management, project team members, 3rd party consultants and others • Provide timely status updates in ticketing and project management systems, meetings, etc. • Anticipate roadblocks, assess alternatives, and recommend solutions • Provide support to the Customer Success team, as needed • Participate in client and product planning meetings • Leverage client relationships to support collections for accounts receivable

Utilize familiarity with the various state and local contracts in each of the 50 states to maximize revenue and grow market share in the government vertical.Build and maintain an active pipeline of qualified leads in the State and Local Government vertical through cold calling, working with business partners, providing product demonstrations, working leads from direct mail campaigns and other marketing campaigns.Aggressively work the pipeline to consistently meet or exceed monthly revenue quotas. Obtain the maximum sales and solution revenue from each account and sales opportunity through recognition of broader needs that Pitney Bowes can address.-2016: 109% to goal-2015: 101% to goal

Partnered with 5 Territory Account Managers in the regional field sales channel in order to grow and retain Pitney Bowes market share in the mid-tier market segment.Responsible for:-Improving mid-tier market share: Prospect non Pitney Bowes clients in order to build relationships, and increase market share.-Customer retention: improve the retention rate of Pitney Bowes mid-tier customers.-Sales Partnership: assisting field sales reps with sales activities such as lead generation, fact-finding, and closing transactions.

Overseeing:-Business development-Digital Marketing-Social MediaCoordinate with advisers within the research community to design services, streamline workflows, and develop industry specific solutions.

• Drive project delivery through effective use of internal and external communications• Develop, maintain and report all project deliverables including: timelines, project/creative briefs, assets, file archiving• Maintain client status reports• Develop work orders and provides complete direction for Creative Team within our project management system• Work with Account and Creative teams to scope projects and develop accurate estimates• Responsible for liaising with Account and Creative teams to ensure projects are communicated effectively• Review and proof work to ensure that brand guidelines are being followed, accuracy in relation to work orders and all assets are complete• Help traffic deliverables to clients• Ensure that projects are completed according to schedule, meet the defined scope and are within budget• Responsible for ensuring that all internal teams have the necessary assets from clients to complete assignments • Participate in client status calls/meetings, captures all correspondence from meetings and asks the necessary questions from all parties• Manage outside partners (printers, freelancers, etc) • Analyze project budgets vs. time and resources spent on them to ensure projects are profitable• Analyze and evaluate campaign ROI to continuously improve our overall campaign effectiveness and to help further evolve our best practices• Recommend measures to improve methods, performance, and quality of service