With over 12 years of experience in customer success, account management, and sales, I am passionate about empowering communities through innovative technology solutions. I currently work as a Senior Account Manager at coUrbanize, a platform that enables people to share feedback about planning and real estate development projects in their neighborhood without going to a public meeting. I align with coUrbanize's mission to give historically-excluded people the access and equity needed to influence the future of their communities. I bring diverse perspectives and experiences to the team, as well as a strong commitment to building and maintaining long-lasting client relationships.In my previous role as a Customer Success Manager at CivicPlus, I transitioned into this role via the acquisition of SeeClickFix, where I was a Partnership Manager for over five years. I managed existing client accounts, served as the lead point of contact for assigned clients, and worked to make each client a successful SeeClickFix partner. I leveraged my skills in customer service, account management, and communication to ensure the timely and successful delivery of SCF solutions, identify and grow opportunities, seek out and close upsell deals, coordinate and execute regional client workshops, and assist with high severity requests or issue escalations. I also contributed to the company DEI/DEIB board as the Chairperson of the Mentorship Committee.
Listed skills include Social Media Marketing, Sales, Business Development, Management, and 26 others.