Vice President, It Infrastructure And Operations
CurrentLeading technology transformation for Holland America Line and Seabourn.
Sep 2024 - Present
AeroLeads people directory · profile
Drew Mcmillen Email & Phone Number
Transformative IT Leader » Hybrid Cloud, AI, DevOps, IT Infrastructure, Site Reliability Engineering, and IaaS / PaaS / SaaS
at
Holland America Line
1 work email found
@ibm.com
4 phones found area 919 and 829
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Transformative IT Leader » Hybrid Cloud, AI, DevOps, IT Infrastructure, Site Reliability Engineering, and IaaS / PaaS / SaaS
Location
Seattle, Washington, United States
Who is Drew Mcmillen? Overview
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Quick answer
Drew Mcmillen is listed as Transformative IT Leader » Hybrid Cloud, AI, DevOps, IT Infrastructure, Site Reliability Engineering, and IaaS / PaaS / SaaS at Holland America Line, based in Seattle, Washington, United States. AeroLeads shows a work email signal at ibm.com, phone signal with area code 919, 829, and a matched LinkedIn profile for Drew Mcmillen.
Drew Mcmillen previously worked as Vice President, IT Infrastructure and Operations at Holland America Line and Director, Hybrid Cloud and AI Platforms at Ibm. Drew Mcmillen studied at North Carolina State University.
Company email context
Email format at Holland America Line
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{first}.{last}@ibm.com
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Profile bio
About Drew Mcmillen
Professional Identity: As a seasoned technology executive, I merge traditional and innovative strategies to drive forward IT and engineering initiatives, propelling advancements in cutting-edge technology. My leadership is characterized by a commitment to recruiting top talent, nurturing a culture of collaboration, and promoting transparency and autonomy, allowing brilliant minds to thrive and innovate.Personal Commitment: My dedication to diversity and inclusion is deeply rooted in my own experiences as a proud member of the LGBTQ+ community. I actively mentor emerging leaders, guiding them to career milestones, including coaching several senior engineers through multi-tier promotions over the last 5 years.Contributions to Innovation: Known for execution and tangible results, I have a track record of success at both small-to-mid-size organizations and large enterprises. Celebrated for challenging norms and driving excellence, I spearheaded a pivotal initiative to restructure IBM’s hybrid cloud organization, incorporating my multidisciplinary experience to revolutionize how we develop, integrate, and leverage technology.Unique Perspective: I am driven by a belief in the transformative power of technology to expand human potential, foster connections, and promote a more equitable and sustainable world. My career has been a journey of exploring how technology intersects with our daily lives, powering my passion and ascent to executive leadership.Areas of Expertise: My technical expertise is extensive and ever-expanding, encompassing hybrid cloud, artificial intelligence, DevOps, CI/CD, containerization, virtualization, data security, and business intelligence. I am proficient in a diverse set of IaaS, PaaS, and SaaS, and emergent AI technologies, ensuring that I am at the forefront of industry evolution and innovation.
Listed skills include It Service Management, System Administration, Management, Saas, and 27 others.
Current workplace
Drew Mcmillen's current company
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10 roles
Drew Mcmillen work experience
A career timeline built from the work history available for this profile.
Director, Hybrid Cloud And Ai Platforms
Deliver the “crown jewel” hybrid cloud and AI platform, which serves over 2,000 internal applications, enables wide adoption of hybrid cloud, containerization, and AI, and provides direction for IBMers worldwide at all stages in the hybrid cloud and AI journey. ⇨ Championed a fresh organizational vision to enable innovation, operation, and growth of IBM CIO division’s global hybrid cloud and AI platform, built on Red Hat OpenShift and IBM watsonx⇨ Led rapid, iterative development of our AI platform, enabling the development of AI use cases including AskIT (deployed in 90 days; 50% reduction in IT support tickets) and AskIBM (launched in 60 days; 1.1M queries in the first 3 months)⇨ Developed a high-performing, global organization (130+ employees) who migrated 2,000+ applications across dozens of teams to the hybrid cloud platform⇨ Eliminated dependence on managed service providers and cut total head count by 44 people while implementing technology, people, leadership, and process changes, saving millions per year⇨ Created an integrated data platform that measures insights from the application portfolio and cloud maturity metrics⇨ Improved modern hybrid cloud adoption practices by 12.4% within a year by creating a gamification strategy that motivated application owners to upgrade, using a scoring system that rewarded modern application architecture and operational improvements
Dec 2020 - Sep 2024
Senior Manager, Hybrid Cloud Infrastructure
Built a multimillion-dollar internal public cloud brokerage that consulted with Red Hat teams to modernize consumption of public cloud resources. Championed platform architecture best practices, adoption of Agile project management concepts, and customer-first mindset. Implemented both OpenShift and OpenStack. Promoted to Senior Manager in September 2019.
Feb 2017 - Dec 2020
Director, Technical Operations
Oversaw development and 24x7x365 operation of WebAssign’s SaaS product portfolio, which was used by students and educators at 4,500 educational institutions. Improved SaaS product availability to 99.9% or higher through strategic implementation of technologies and processes to mitigate service interruptions, as well as tools to track performance and availability. ⇨ Drove major investments to increase fault tolerance, scalability, and performance; reduce technical debt; and enable flexible disaster recovery and hybrid cloud solutions⇨ In just three weeks, corrected outages caused by denial of service attacks by implementing CloudFlare DDoS mitigation services in WebAssign’s complex tech stack, representing a huge technical effort across multiple functions
May 2016 - Feb 2017
Senior Manager, Technical Operations
Chosen by the CTO to lead the technical operations team after executing a special project to accurately measure application performance using synthetic user monitoring. Led “Flawless Fall,” a campaign that promoted error-free service delivery during peak usage season and coordinated the response of application development, marketing, customer service, and technical operations departments.
Apr 2015 - May 2016
Manager Of Corporate It
Led a team that oversaw engineering, provisioning, support, and management of hardware, software, and networking systems for internal users. Overhauled the service deck ticketing system to embrace data and metrics, which included building a physical dashboard that allowed staff and end users to track requests in the queue. Implemented ITIL best practices throughout the portfolio.
Mar 2012 - Apr 2015
Desktop Engineering Team Lead
Led multiple teams who oversaw management and support of 1,600+ Windows and 600 Mac desktops, as well as a rapidly growing number of mobile devices. Provided technical leadership, managed hands-on implementation, and completed technical projects.
Apr 2011 - Mar 2012
Apr 2010 - Apr 2011
Mac Service Desk Technician
Dec 2003 - Apr 2010
Web Developer
(as TEKsystems, Inc. contractor)⇨ Wrote multiple CGI scripts to increase flexibility and functionality on IBM’s US website, including an application that enabled over 100,000 customers to enter a one-time use code, sent via a mailer, to receive a free gift⇨ Developed a web application that automated and tracked product literature PDF downloads and enabled customers visiting the site to easily send product information to others via e-mail
Sep 2000 - Dec 2003
2 education records
Drew Mcmillen education
Education record
North Carolina State University
Bachelor’S Degree, Business — Information Technology Management
Western Governors University
FAQ
Frequently asked questions about Drew Mcmillen
Quick answers generated from the profile data available on this page.
What company does Drew Mcmillen work for?
Drew Mcmillen works for Holland America Line.
What is Drew Mcmillen's role at Holland America Line?
Drew Mcmillen is listed as Transformative IT Leader » Hybrid Cloud, AI, DevOps, IT Infrastructure, Site Reliability Engineering, and IaaS / PaaS / SaaS at Holland America Line.
What is Drew Mcmillen's email address?
AeroLeads has found 1 work email signal at @ibm.com for Drew Mcmillen at Holland America Line.
What is Drew Mcmillen's phone number?
AeroLeads has found 4 phone signal(s) with area code 919, 829 for Drew Mcmillen at Holland America Line.
Where is Drew Mcmillen based?
Drew Mcmillen is based in Seattle, Washington, United States while working with Holland America Line.
What companies has Drew Mcmillen worked for?
Drew Mcmillen has worked for Holland America Line, Ibm, Red Hat, Webassign (Acquired By Cengage Learning), and National Institute Of Environmental Health Sciences (Niehs).
How can I contact Drew Mcmillen?
You can use AeroLeads to view verified contact signals for Drew Mcmillen at Holland America Line, including work email, phone, and LinkedIn data when available.
What schools did Drew Mcmillen attend?
Drew Mcmillen studied at North Carolina State University.
What skills is Drew Mcmillen known for?
Drew Mcmillen is listed with skills including It Service Management, System Administration, Management, Saas, Team Leadership, Training, Vmware, and Change Management.
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