Semi Retired
Agile-Itsm Llc
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David Colburn Email & Phone Number
Semi Retired
at
Agile-ITSM LLC
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Agile-ITSM LLC
Role
Semi Retired
Location
Boise, Idaho, United States
Who is David Colburn? Overview
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Quick answer
David Colburn is listed as Semi Retired at Agile-ITSM LLC, based in Boise, Idaho, United States. AeroLeads shows a matched LinkedIn profile for David Colburn.
David Colburn previously worked as Senior ITSM Consultant at Agile-Itsm Llc and IT Strategy and Transformation Executive Consultant at Agile-Itsm, Llc. David Colburn holds Bachelor Of Science, Nursing Administration from Washington State University.
Profile bio
About David Colburn
My 25+ year career passion is helping CIOs and IT Leadership Teams improve service levels, agility and responsiveness to meet their business customer's expectations. I have evolved a proven strategy for improving IT service management processes in the right order to support the complex interdependencies between them. Focusing on these dependencies between IT processes is the key to ensuring the kind of rapid, quantifiable and sustainable service improvement results needed to drive project momementum and ensure continued project funding. Focusing on optimizing the dependencies between processes also facilitates the required IT culture changes by promoting a "single IT team" culture, with all IT teams sharing responsibility (and acountability) for delivering the service levels IT's customers expect. Finger pointing and blaming between IT teams goes away and celebrating steady service improvement metrics becomes the core focus for IT's culture and values. It works!Improving the right ITSM processes in the right order, with the right roles and responsibilities in place and critical handoffs between IT teams measured and rewarded appropriately, these are the key to a sustainable service improvement transformation. I am available to talk about your vision for a more effective and efficient IT service focused organization. A brief conversation could help you clarify a scope of improvements that would kick start your successful IT department's service improvement transformation journey. It would be time well spent!
Current workplace
David Colburn's current company
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Agile-Itsm Llc
12 roles · 40 years
David Colburn work experience
A career timeline built from the work history available for this profile.
Senior Itsm Consultant
Current
Agile-Itsm Llc
IT Service Improvement Expert
Aug 2017 - Present
It Strategy And Transformation Executive Consultant
Current
Agile-Itsm, Llc
My independent consulting service organization helping IT leadership teams tailor proven strategies for using progressive tools like ServiceNow to drive an ITSM transformation, optimizing IT as an agile partner innovating business processes at the speed DevOps offers.
Aug 2017 - Present
Independent Itsm Transformation Strategy Consultant
Recruited by ITD to manage a comprehensive ITSM transformation. Tailored a 4 phase strategy spanning 5 years, focused on maturing and tightly integrating the prerequisite Operations and Transition ITIL processes 1st (Incident, Problem, Change, Release, Knowledge, Asset & Configuration Management) followed by with a key Design phase processes and Strategy.
Feb 2019 - Aug 2019
Cloud Service Management Consulting Leadership
Successfully designed and implemented progressive IT transformation solutions evolving lean and agile IT services supporting nimble and innovative cloud-based business strategies in huge, progressive companies including Technology, Cloud Vendor, Health Care, Retail, Insurance and Government organizations.
Jun 2013 - Aug 2017
Independent Itsm Consultant:
Itsme
Independent ITSM Consultant:Successfully facilitated the design of ServiceNow consulting services for local technology consulting firms Facilitated the design of a comprehensive approach to ServiceNow consulting services.
Apr 2012 - Feb 2013
Sr. Process & Systems Architect & Itil 'Master'
Secret Security Clearance Defense Contractor, supporting the US Army NetCom organization in adopting industry best practices for a Remedy redesign and a Service Desk consolidation. Successfully influenced strategic-level NetCom leadership to focus on a complete redesign of core service support and delivery processes, taking advantage of a planned Remedy.
Dec 2008 - Mar 2010
Managing Consultant
It Service Management Experts (Itsme)
Independent Consulting Firm offering:1. Realistic and practical approaches to leveraging IT Service Management best practices2. Gov., Public, DoD integration of ITIL practices. Mapping ITIL to DoDAF and the Net Centric paradigm3. Contract ITIL Training Resources with extensive real-world experience and practical examples Current focus is assisting.
Feb 2008 - Dec 2008
Director It Service Management
Responsible to the CIO leadership team for tailoring IT Service Management best practice to the unique business, technology and corporate culture requirements, to ensure IT efficiency, effectiveness and compliance.Successfully achieved a 4%/mo improvement in KPIs for Change, Release and Problem Mgmt processes in less than 6 mo.
Apr 2006 - Feb 2008
Senior Consultant & Trainer
Delivered ITIL Consulting, ITIL certification training and ITSM strategic planning education services to Fortune 500 companies in N. America
2004 - 2006
~2 yrs
Senior Itil Consultant
Contracted to provide ITIL expert-level guidance to the State of New York's IT service improvement initiative.Helped tailor ITIL processes to NY's technology org's unique strengths and constraints.
2004 - 2005
~1 yr
It Service Manager
The Regence Group
Progressive IT Leadership positions culminating in a Leadership role on a CIO selected, board sponsored project to design and implement a tailored IT Service Management process framework for a 4 state affiliation/merger of health insurance plans.
1986 - 2001
~15 yrs
2 education records
David Colburn education
Bachelor Of Science, Nursing Administration
Washington State University
Bs Zoology, Zoology/Pre Med
University Of Idaho
FAQ
Frequently asked questions about David Colburn
Quick answers generated from the profile data available on this page.
What company does David Colburn work for?
David Colburn works for Agile-ITSM LLC.
What is David Colburn's role at Agile-ITSM LLC?
David Colburn is listed as Semi Retired at Agile-ITSM LLC.
Where is David Colburn based?
David Colburn is based in Boise, Idaho, United States while working with Agile-ITSM LLC.
What companies has David Colburn worked for?
David Colburn has worked for Agile-Itsm Llc, Agile-Itsm, Llc, Idaho Transportation Department, Accenture, and Itsme.
How can I contact David Colburn?
You can use AeroLeads to view verified contact signals for David Colburn at Agile-ITSM LLC, including work email, phone, and LinkedIn data when available.
What schools did David Colburn attend?
David Colburn holds Bachelor Of Science, Nursing Administration from Washington State University.
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