Account Manager/Production Specialist
* Successfully managed Anthem Blue Cross and Blue Shield Health Care ID Card implementations* Received 3 promotions in 3 yrs - started as Customer Service Rep, then Jr. Account Manager, then Account Manager/Production Manager * Proficient in troubleshooting the software (data files) that were used in creating Health Care ID cards* Developed and managed customer relations to maximize service satisfaction, promote goodwill and generate repeat/referral business that contributed to sales growth. Monitored and resolved any customer service issues.* Resolved customer and agent challenges through proactive investigation of issues in a liaison role, partnering with other departments, including clients.* Implemented and plan new projects and procedures as a result of a continuous review of current operating methods in relation to client/customer objectives.