Donna Mcquarrie Email & Phone Number

United States

- Specializing in Bored (Cylindrical) Locks- troubleshooting commercial installs, finding solutions for installers an end users. - Phone, email and chat support for both internal and external customer. - Providing training and audits to production/manufacturing line.- Basic knowledge and Cross trained in all Mechanical Sargent product lines. Cylinders.

United States

- Daily responsibilities to provide the highest level of customer support and out of the box solutions for the larger Wholesale accounts - help management with reporting requirements using JDE and Excel platforms - help strengthen the team with software and database training as needed

Waterbury, CT

- Managing existing accounts in-house - 3 products lines, hands on from implementing to manufacturing the finished goods. - Worked directly with vendors, both internal an external customer- Responsible for maintaining forecast an budgets for Management

* Successfully managed Anthem Blue Cross and Blue Shield Health Care ID Card implementations* Received 3 promotions in 3 yrs - started as Customer Service Rep, then Jr. Account Manager, then Account Manager/Production Manager * Proficient in troubleshooting the software (data files) that were used in creating Health Care ID cards* Developed and managed.

Resolved customer and agent challenges through proactive investigation of issues in a liaison role, partnering with other departments, including clients.Implemented and plan new projects and procedures as a result of a continuous review of current operating methods in relation to client/customer objectives, resulting in increased responsiveness to customer.