Davante Mcconnell Email & Phone Number

Greenville, South Carolina, United States

• Troubleshoots device issues using customer notes and a full diagnosis to identify source of error utilizing NetSuite ticketing system.
• Completes computer repair process by cleaning, removing, and replacing Chromebook parts, followed by a thorough quality assurance inspection.
• Updates vital product data via ChromeOS Developer Mode and utilizes recovery USB drives to update ChromeOS on laptops.
• Participates in onsite travel assignments to out-of-state schools (K-12) to assemble and deploy Chromebook charging carts for students.
• Led a team of 3 to an onsite logistics operation of 3300+ Chromebooks to out-of-state schools while coordinating with onsite IT technicians and Project Managers.

Greenville, South Carolina, United States

Frontline technical support to external end users via VoIP to research, troubleshoot, diagnose, and resolve a variety of technical issues from users experiencing problems with hardware, software, networking, and other computer-related technologies associated with the use of Drake Software.Handles problem recognition, research, isolation, resolution, and.

Greer, South Carolina, United States

Quality Inspection and Control during the production phase of luxury vehicles for a loyal customerbase.Minimized visual defects in pre-painted vehicles to maintain product integrity and reduce customercomplaints.Collaborated efficiently as part of a team dynamic to problem solve defects and offer preventativesolutions on 550+ pre-painted cars per shift.

Bachelor Of Science - Bs, Computer Software Engineering, 4.0

Relevant Courses : Intro to IT, Systems Thinking, Web Development Foundations.

Education record

Activities and Societies: CPR/AED BLS Provider.