Donna Day Email & Phone Number

United Kingdom

United Kingdom

Liverpool, England, United Kingdom

I plan and produce communications for IT Services. My role involves working closely with project managers, advising them on appropriate audiences to communicate to, the most effective methods, and ensuring content aligns with University writing guidelines and our own department brand style. I planned and wrote the campaign for the University’s first Cyber Security Week, which ran in conjunction with the European Cyber Security Month, in October 2023 and continue to play a key role in cyber security communications. I liaise with various teams to ensure that communications are circulated in a timely and effective manner. I have primary responsibility for the department’s knowledge base, proofreading content and ensuring it is written clearly and concisely to help our audience resolve their own technical queries. I ensure that existing knowledge articles are reviewed and updated regularly and provide training on the creation and management of knowledge articles. I attend weekly Change Advisory Board meetings to assess which changes require communications and make arrangements for these to be produced with the change owner. I keep track of internal and external events and align our communications to these events where relevant, suggesting promotion opportunities to my colleagues in marketing events, where appropriate. I have primary responsibility for our Twitter/X account, responding to queries where appropriate, planning and posting content, and following/reposting appropriate accounts. I update content on our intranet and website, using Terminal Four. I have primary responsibility for our monthly department meeting, planning the agenda, liaising with speakers, team leaders and HR, and ensuring that all information is recorded and appropriately stored. I work with our central communications team to produce and manage messaging for a University wide audience. During Welcome Week, I welcomed many students to the University, helping them with various technical queries.

Liverpool, England, United Kingdom

I write short fiction, articles, theatre and book reviews. I won the Ink Pantry Inktober award for prose in October 2016. I have had short fiction and non-fiction published on various online publications. I appeared in the Forgotten and Fantastical 4 and 5 from Mothers Milk Books in May 2018 and October 2019 respectively. My poetry appeared in the anthology Key Words: Poems from Lockdown and I have an essay in the anthology From the Body. I am a theatre director specialising in women's issues, mental health, the Gothic and historical drama. I was previously Chair of Liverpool Network Theatre Group and regularly run drama workshops. I am experienced in vocal projection and specialise in assisting people with various physical disabilities with effective vocalisation.

Liverpool, England, United Kingdom

Artistic Director and founder of Pique Niche Productions, a Liverpool based theatre company supporting northern writers from Merseyside and beyond. Our debut show Picture This was performed at the Hope Street Theatre in November 2019. Our forthcoming shows, What He Said and The Stranger, are currently in development.

Liverpool, England, United Kingdom

I supported the production of a broad range of internal content including news articles, videos, emails, writing internal content in brand style, editing external content for internal distribution and collating content for our various weekly newsletters. I worked closely with the IT team to ensure regular internal promotion of the firm's technology strategic pillar and keeping our users up to date with our latest technology developments. I was the Internal Communications business partner for the Liverpool office, ensuring that news local to the Liverpool office is distributed in a timely and efficient manner. I provided training and first-line support to colleagues on using the intranet homepage news functionality. I worked closely with the Senior Internal Communications Executive to produce regular and engaging internal content and distributed this via the best channels for maximum exposure to appropriate audiences. I was also a member of our Wellbeing and Arts Society Committees and was a First Aider for the Liverpool office. I have written content for both the intranet and other communication channels in my work with the Committees and my writing was praised as excellent by one of our Partners and helped to shape how we circulated some initiatives outside of the firm.

Liverpool, England, United Kingdom

I support the day to day administration of the intranet including creation of new pages and management of existing content. I provide guidance to users regarding content, and proofread it for any errors. I ensure content aligns with our intranet housestyle and provide advice on layout and user experience where required. I provide training and development support to intranet editors both in the UK and globally and regularly run intranet induction sessions for new starters in both our UK and Ireland offices. I troubleshoot technical issues and obtain appropriate technical support as required from IT and our external support company. I work with our users to develop and implement projects ensuring that releases to the live intranet environment are done in an appropriate and efficient way. I manage the firm's people directory and ensure memberships of key business groups are maintained both for the UK and internationally. I audit the data in the people directory and ensure any groups which are no longer required are archived appropriately. I have close working relationships with members of our IT, Business Development and Talent teams and ensure the key information they hold on the intranet is kept up to date. I am Mindful Business Champion for the Knowledge and Information Centre, working on our processes to minimise stress in the workplace.

Liverpool, United Kingdom

I was responsible for the Training and Competence system (Insight). This is an internal web based system. I was responsible for the day to day administration of this system. I prepared user updates on a weekly basis and KPI data on a quarterly basis for upload into the system. Working closely with the Developers, I monitored and reported issues with the system as and when appropriate and worked with the developers to implement and test upgrades. I was responsible for carrying out impact analyses and writing test scripts and ensuring that full and accurate records of testing were kept. I planned and implemented system improvements, liaising with stakeholders and the developers to define requirement and ensured this was implemented in a timely manner. I wrote and updated training materials and carried out ad-hoc one to one training sessions on a regular basis. I was also responsible for making updates to the in-house eLearning on the Skillcast system as when and required. I have extensive experience in using SharePoint and ensured the Insight training materials were up to date on our SharePoint system.

Liverpool, Merseyside, United Kingdom

I was responsible for monitoring the training and competence records of all certified staff within Rathbones. I worked with supervisors and individuals working towards competence to ensure that competence was fully demonstrated and full and accurate records produced. Once competence was achieved I assisted individuals with their applications for an SPS. I also monitored SPSs and ensured that individuals renewed these when required. I monitored CPD records and ensured that CPD requirements were fully met. I prepared user updates on a weekly basis and KPI data on a quarterly basis for upload into the T&C system (Insight). I monitored and reported issues with Insight as and when appropriate and worked with the developers to implement and test upgrades. I prepared various reports regarding certified individuals as and when required from a variety of sources. I assisted both the HR and Learning and Development teams with various tasks on an ad-hoc basis.

I write short fiction, articles, theatre and book reviews. I won the Ink Pantry Inktober award for prose in October 2016. I have had short fiction and non-fiction published on various online publications. I appeared in the Forgotten and Fantastical 4 and 5 from Mothers Milk Books in May 2018 and October 2019 respectively. I regularly write theatre reviews for North West End.I provide a high quality proofreading and copy editing service, giving advice on quality of plot and writing style specialising in speculative and gothic fiction. Please contact me to discuss your requirements.

Liverpool, United Kingdom

I built up effective working relationships with various training owners and project managers within the business in order to identify opportunities to develop new IT training materials and produce these materials, including blog posts using WordPress and eLearning using Captivate and Camtasia, often to tight deadlines. I created and amended images to use in the materials. I have strong language and creative skills which ensured my materials are of high quality and appropriate for the audience using them, for example new starters, administrative support staff or lawyers. I monitored new developments in technologies used by the business and ensured that I developed myself where required. I was the training owner for Workshare 9.5 (document comparison software) and worked on the training materials for the launch of the upgrade to this software across the international business. I designed and maintained a record of all the eLearning produced by the firm. I created the templates for iPhone and BlackBerry app eLearning. I attended regular briefing meetings from other areas of the IT department in which one of their key processes was outlined. Following these meetings I provided suggestions to rectify any deficiencies in processes being followed. I played a key role in the business’ recovery after a malware attack. This meant me having to be very adaptable and learn new skills very quickly. I also used my strong interpersonal skills when communicating with staff members in the business about the incident. Due to the issues communication needed to be revised and I attended several emergency meetings at short notice. Key instructions were often provided in meetings and I updated my colleagues with this information if they were unable to attend.

I provided document production services to fee earners, marketing, IT and other members of the firm on an international basis receiving instructions via Bighand, over the telephone and by email. I audio and copy typed a wide range of legal and marketing documents, in various formats, including Word, Excel, PowerPoint, Visio and Publisher. I carried out amendments to legal documentation from manuscript notes and audio instructions. I transcribed recordings of meetings and interviews. I maintained lawyer CVs and uploaded these onto the firm's intranet and liaised with the Web Editing department regarding the external website as appropriate. I converted PDF documentation in a large number of languages into other document formats and ensured any errors are corrected. I reformatted legal documentation into the in-house style, including non-English language documents. I had sole responsibility for the department on Sundays, monitoring workloads, the department inbox, dealing with telephone queries and ensuring that management were kept abreast of any issues arising during the day.

Leeds, United Kingdom

I provided project management and administrative support to the Magistrates of North Yorkshire with primary responsibility for two Benches and secondary responsibility for two Benches. I had sole responsibility for project managing the Magistrates' Crown Court rota for the North and West Yorkshire clerkship. I organised and managed various events within the North and West Yorkshire clerkship, taking into account LEAN principles and striving to continuously improve processes. I was a member of the LEAN team and am fully proficient in process mapping, time waste management and project management. I have excellent collaboration skills and embrace efficiency and change. I was responsible for training colleagues in various business skills including working with people attending court and the Judiciary via supported eLearning and face to face training. I was responsible for developing my own training programme and reviewing and improving this based on feedback received from trainees. I maintained accurate Magistracy personnel records on an Access database and used the same to produce CSV reports on Excel as on a regular basis. I reviewed application forms from potential magistrates in accordance with a strict screening process and arranged magistrate appraisals, reviewing the outcomes and collaborating with the legal management and training team regarding any issues. This often involved dealing with matters of a personal and sensitive nature. I was responsible for designing and producing marketing materials including the Magistrates' annual year books which included arranging complex page layouts in a clear and pleasing way. I reviewed Magistrates' expense claims on a stringent basis and made arrangements for these to be paid to strict deadlines. I attended meetings, including magistrate disciplinary and conduct hearings, and took accurate minutes and distributed these using secure means. My minutes were often praised as being the highest quality in my department.

Leeds, United Kingdom

I worked directly for the Regional Employment Judge of the Yorkshire region and liaised with the office of the President of the Employment Tribunals. I collaborated with the Employment Appeal Tribunal, and higher courts, regarding case appeal on a regular basis, and maintained appeal records. I project managed the training programmes for the Judiciary and laymembers on an annual basis taking into account changes in the law and availability of trainees. I was responsible for marketing, organising and managing the judicial training events. I clerked Tribunal Hearings which involved collaborating with members of the legal profession and the general public. I had sole responsibility for training new Tribunal typists and ensuring that the typing training programme was kept up to date. I wrote the training programme for typing and continuously improved this based on feedback from trainees. My training programme was adopted on a national basis. While working in this role I needed to take into account LEAN principles and strive to improve processes.

Bachelor Of Arts (Ba), English Literature

A Levels, Psychology And Sociology

Clait, Information Technology

High School, Gcses And As Levels