Global Seller Management / Communicate with CBT sellers, organize and support them.Global Account Support / Account creating, monitoring, supporting Payment systems, Returns.Global Marketing / Preparing campaign, item suggestions, banner creation, monitoring.Global Logistic / Negotiator with CBT sellers and Logistic companiesGlobal Benchmark, marketplace analysis, product research Global Integration services creation, monitoring, and support

CBT Seller Management / Comminucate with CBT sellers, organize and support them.CBT Account Support / Accaunt creating, monitoring, supporting about CS, Payment, Returns.CBT Marketing / Preparing campaign, item suggestions, banner creation, monitoring.CBT Logistic / Negatiator with CBT sellers and Logistic companies

CS Operation Mobitoring / Monitor service channels’ performance, suggest new approaches for optimization via cost-benefit and customer satisfactionCS Operation Management / Continually identify opportunities to improve the customer experienceNPS Analysis and Reporting / Making presentations by analyzing the results of the surveys

NPS Analysis and Reporting / Making presentations by analyzing the results of the surveysOperation Trainer / Training the outsource operation in new processesOperation Support / Reporting and leading daily operational business like outbound calls, daily reports ext.

Training the new employees and refresh trainings for operationManagement Support / Reporting and quality management support