- Provide support and resolve technical queries from clients. This involves analyzing and understanding reported problems, identifying appropriate solutions, and guiding customers in resolving hardware, software, or system-related issues.- Meticulously record and document errors reported by customers, as well as create corresponding support tickets. This includes gathering relevant information, describing the issues clearly and concisely, and ensuring appropriate follow-up until the issue is resolved.- Installation, configuration and software updates as necessary on client systems. It includes ensuring proper installation of components, configuring them to customer needs, and ensuring software is up-to-date and working properly.- Provide guidance and training to users on the operation of new software, this involves explaining functionalities, features and operating procedures, and providing technical assistance to ensure its proper adoption.- Programming patches and solving minor problems in software components, this involves analyzing and understanding existing code, identifying problem areas, implementing solutions and conducting extensive testing to ensure the quality and stability of the software.

- Serve as a liaison and communicate positively with guests and colleagues.- Strengthen both internal and external relationships while ensuring the provision of excellent levels of customer service for all amenities and services offered.- Execute all check-in processes revolving around arrivals, including, among others, providing a personalized welcome to the valet/guest escort, giving an overview of key operations, and offering additional assistance in accordance with check-in performance standards.- Execute all check-out processes revolving around guest account settlements, including, among others, handling payment processing as per archived instructions in accordance with check-out performance standards.- Execute all telecommunications processes, including, among others, answering incoming calls, responding promptly, and minimizing call transfers according to telecommunications performance standards.- Work consistently in collaboration with the room reservations and sales team to ensure a seamless experience for all residents and clients.- Perform any other reasonable tasks as required by management.- Reconcile accounting and complete all daily reception agent work.- Address complaints, failures, and/or requests in a friendly and professional manner. Ensure that all issues are resolved or escalated to the appropriate department manager.- Investigate all reported security issues during the shift to determine their cause and provide recommendations to prevent recurring problems. Initiate investigations and complete incident reports when necessary.- In case of an emergency, perform all necessary safety protocols, including checking fire panels, contacting emergency services, and communicating with the General Manager.

-Organize, direct, and coordinate the work of subordinates. - Direct, supervise, and plan all activities of the reception department. - Coordinate, participate, and maintain constant communication with other departments of the hotel. - Collaborate with other hotel departments, understanding that they must work together to achieve set goals. - Prepare work schedules, days off, and vacations for staff. - Communicate the hotel's objectives to the team. - Assist staff, when necessary. - Coordinate with the housekeeping department and the maintenance department to block rooms for maintenance purposes. - Coordinate with the reservations department and the sales department for the assignment of VIP clients. - Define the roles and responsibilities of the positions within the reception department. - Actively participate in the recruitment process of personnel. - Supervise the work of your team. - Together with the Reception Manager, establish the action plan for the reception department during high and low occupancy seasons. - Participate in daily meetings with other department heads. - Prepare schedules and shifts for reception staff. - Review the billing of hotel guests' accounts. - Ensure the training and development of reception employees is up to date.--